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(technical expert)




- <> , (3.13.14) .

1 . (3.2.1), (3.4.1) , , .

2 . (3.13.14) (3.13.15) .

[: ISO 19011:2011, . 3.10, 1 ]

 

(observer)

- <> , (3.13.14), (3.13.15).

1 . (3.13.12), (3.2.3), (3.13.1).

[: ISO 19011:2011, . 3.11, , ]

 

 


()

 

.1

, , () () .

, : (. .2), (. .3) (. .4).

 

A.2

, () () , , , .

(. . .1).

, ISO 704:2009 (5.5.2.2.1)

 
 


. .1.

.3

, , , , . : ( ) .

(. . .2).

ISO 704:2009 (5.5.2.3.1)



. .2.

.4

, , , : , , , , .

(. . .).

ISO 704:2009 (5.6.2):

 

 
 


. ..

 

.5

.4 - .16 , 3 .

, , 3.

 



. .4 3.1 , ,


       
 
 
   


. .5 3.2 , ,




. .6 3.3 , ,

           
 
 
   
(3.4.3) - , , ,
 
(3.4.4) - ()
 


. .7 3.4 , ,



. .8 3.5 , ,



. .9 3.6 , ,


. .10 3.7 , ,



. .11 3.8 , , ,


. .12 3.9 , ,


 
 


. .13 3.10 , ,



. .14 3.11 , , ,


. .15 3.12 , ,



. .16 3.13 , ,

 

[1] ISO 704:2009 Terminology work Principles and methods .
[2] ISO 1087-1:2000 Terminology work Vocabulary Part 1: Theory and application . . 1.
[3] ISO 3534-2 Statistics Vocabulary and symbols Part 2: Applied statistics . . 2.
[4] ISO 9001 Quality management systems Requirements .
[5] ISO 9004 Managing for the sustained success of an organization A quality management pproach .
[6] ISO 10001:2007 Quality management Customer satisfaction Guidelines for codes of conduct for organizations . .
[7] ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations . .
[8] ISO 10003:2007 Quality management Customer satisfaction Guidelines for dispute resolution external to organizations . . ( )
[9] ISO 10004:2012 Quality management Customer satisfaction Guidelines for monitoring and measuring . .
[10] ISO 10005:2005 Quality management systems Guidelines for quality plans .
[11] ISO 10006:2003 Quality management systems Guidelines for quality management in projects .
[12] ISO 10007:2003 Quality management systems Guidelines for configuration management .
[13] ISO 10008 Quality management Customer satisfaction Guidelines for business-to consumer electronic commerce transactions . .
[14] ISO 10012:2003 Measurement management systems Requirements for measurement processes and measuring equipment .
[15] ISO/TR 10013 Guidelines for quality management system documentation
[16] ISO 10014 Quality management Guidelines for realizing financial and economic benefits .
[17] ISO 10015 Quality management Guidelines for training .
[18] ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000 ISO 9001:2000
[19] ISO 10018:2012 Quality management Guidelines on people involvement and competence .
[20] ISO 10019:2005 Guidelines for the selection of quality management system consultants and use of their services
[21] ISO 10241-1 Terminological entries in standards Part 1: General requirements and examples of presentation . 1.
[22] ISO 10241-2 Terminological entries in standards Part 2: Adoption of standardized terminological entries . 2.
[23] ISO 14001 Environmental management systems Requirements with guidance for use .
[24] ISO/TS 16949 Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations . 9001:2008 -
[25] ISO/IEC 17000 Conformity assessment Vocabulary and general principles .
[26] ISO 19011:2011 Guidelines for auditing management systems
[27] ISO/IEC 27001 Information technology Security techniques Information security management systems Requirements . . .
[28] ISO 31000 Risk management Principled and guidelines .
[29] ISO 50001 Energy management systems Requirements with guidance for use .
[30] IEC 60050-192 International electrotechnical vocabulary Part 192: Dependability . 192.
[31] ISO/IEC Guide 2 Standardization and related activities General vocabulary .
[32] ISO Guide 73 Risk management Vocabulary .
[33] ISO/IEC Guide 99 International vocabulary of metrology Basic and general concepts and associated terms (VIM) .
[34] Quality management principles, ISO1)

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1) : http://www.iso.org






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