Un- in- dis- im-
1. formal 4. polite 7. friendly 10. respectful
2. satisfied 5. practical 8. efficient 11. patient
3. honest 6. considerate 9. important 12. appropriate
VIII. Use words from exercise V to complete the definitions:
Example: Someone who is bad Цmannered is impolite.
Someone who Е
1. Е doesnТt tell the truth is ________.
2. Е wants to do things in a hurry and finish quickly is _______.
3. Е doesnТt like other people and doesnТt want to talk is _______.
4. Е works slowly and doesnТt do their job well is ________.
5. Е doesnТt think about other peopleТs needs or wishes is ________.
6. Е isnТt happy with the way things happened is ________.
IX. Read the information about business etiquette in such cities as Sydney, London and New York:
In Sydney we are very easy-going and relaxed about rules. But we work hard. We start work pretty early in the morning. Breakfast meetings are common, starting at 8a.m. And we like to start meetings on time Ц so itТs important not to be late! WeТre generally very informal. Men often wear a jacket and tie during office hours. But we prefer informal clothes when the weatherТs hot. For lunch, we usually go out for a sandwich. What do we talk about? Well Ц it isnТt difficult to talk to Australians Ц weТre very friendly people. But it helps a lot if you can talk about sport.
Most people that I know donТt like to start work early. We hate breakfast meetings! People are always in a hurry Ц so being on time for meetings is important. People think the British are very formal. But things are changing. I think weТre quite informal nowadays. Some men still wear formal business suits Ц but a lot of people come to work in casual clothes. Lunch is often a quick sandwich and a coffee. After work, we like to go to the pub with colleagues. At the pub you can talk about anything you like!
In New York life is fast and dynamic. Some people say that weТre rude. I donТt mean to be rude Ц I just donТt have much time for being polite! Work starts early in the morning Ц breakfast meetings start at 7 am Ц donТt be late! Most people dress in suits for business Ц itТs important to look smart. A lot of people eat at their desk at lunchtime. But if we go to a restaurant, we talk business right through lunch. We donТt talk about the food. People are very competitive and work always comes first!
X. Complete the table:
|common Ц 8am
|What do people talk about outside work?
XI. Answer the following questions:
1. In which city do people like to be informal?
2. Where are people very competitive?
3. In which city are things changing?
4. Are business people in your country easy-going or more formal? What do they usually wear to work?
5. Do most business people in your country have a long lunch at a restaurant or do they eat a quick sandwich?
XII. Choose the most appropriate words in italics:
1. Can I / I want to see the photos?
2. Do you want that I / Can I help you with your bags?
3. Could I / Let me borrow your magazine to read?
4. Could you / Would you like to sit down?
5. Would I / Could I have some more milk, please?
6. You could / Could you open the door for me, please?
7. Can you / Please give me your phone number?
XIII. Match the polite phrases 1-6 with the replies a-f:
|1. Can I introduce my colleague? This is Jane Duncan. 2. IТm really sorry about my mistake. 3. Thanks very much for your help. 4. Would you like to join us for lunch? 5. Is it OK to smoke in here? 6. Thanks for a very nice lunch.
|a. No problem. YouТre welcome. b. That would be very nice. Thank you! c. ThatТs all right. DonТt worry about it. d. IТm glad you enjoyed it. e. Pleased to meet you. f. IТm sorry. It isnТt allowed.
XIV. Work in small groups. Take turns to role-play the following situations:
1. A business partner from the UK comes to visit you in your office. Introduce your colleagues.
2. Invite your visitor to a local football match this evening.
3. You are the visitor. You want to know if you can smoke in the office.
4. Your colleague helped you to prepare the conference room for a meeting. Say thank you.
5. You spill coffee on a document that your colleague is reading. Apologise.
6. You are a visitor from abroad. Your business partner takes you to the airport to catch your flight home. Say thank you.
A Company Visit
I. Read and memorize the following words and word-combinations:
to collapse Ц терп≥ти невдачу, ослаб≥ти
equality Ц р≥вн≥сть
pump Ц насос
to fail Ц виходити з ладу. ламатис€
to employ Ц наймати на роботу
employee Ц працюючий по найму, службовець
revenue Ц прибуток
peer pressure Ц тиск з боку член≥в свого кола
completely Ц повн≥стю
to reorganize Ц реорган≥зовувати
flexible Ц гнучкий
II. Read and translate the following text:
At 21, Ricardo Semler became the boss of his fatherТs business in Brazil, Semco, which sold parts for ships. Knowing his son was still young, Semler senior told him, УBetter make your mistakes while IТm still aliveФ.
Semler junior worked like a madman, from 7.30 a.m. until midnight every day. One afternoon, while touring a factory in New York, he collapsed. The doctor who treated him said, УThereТs nothing wrong with you. But if you continue like this, youТll find a new home in our hospital. УSemler got the message. He changed the way he worked. In fact, he changed the way his employees worked too.
He let his workers take more responsibility so that they would be the ones worrying when things went wrong. He allowed them to set their own salaries, and he cut all the jobs he thought were unnecessary, like receptionists and secretaries. This saved money and brought more equality to the company. УEveryone at Semco, even top managers, meets guests in reception, does the photocopying, sends faxes, types letters and dials the phone.Ф
He completely reorganized the office: instead of walls, they have plants at Semco, so bosses canТt shut themselves away from everyone else. And the workers are free to decorate their workplace as they want. As for uniforms, some people wear suits and others wear T-shirts.
Semler says, УWe have a sales manager named Rubin Agater who sits there reading the newspaper hour after hour. He doesnТt even pretend to be busy. But when a Semco pump on the other side of the world fails and millions of gallons of oil are about to spill into the sea, Rubin springs into action. He knows everything there is to know about our pumps and how to fix them. ThatТs when he earns his salary. No one cares if he doesnТt look busy the rest of the time.Ф
Semco has flexible working hours; the employees decide when they need to arrive at work. The employees also evaluate their bosses twice a year. Also Semco lets its workers use the companyТs machines for their own projects, and makes them take holidays for at least thirty days a year.
It sounds perfect, but does it work? The answer is in the numbers: in the last six years, SemcoТs revenues have gone from $35 million to $212 million. The company has grown from eight hundred employees to 3,000. Why?
Semler says itТs because of Сpeer pressureТ. Peer pressure makes everyone work hard for everyone else. If someone isnТt doing his job well, the other workers will not allow the situation to continue. In other words, Ricardo Semler treats his workers like adults and expects them to act like adults. And they do.
III. Answer the questions to the text:
1. What do employees at Semco do that they probably wouldnТt do in other companies?
2. How does Semco and its staff look different from other companies?
3. Who is Rubin Agater and why is he important at Semco?
4. How does Semco show that it trusts its workers?
5. Do SemcoТs methods work? How do we know?
6. What is Сpeer pressureТ and why is it important at Semco?
IV. Which workers normally do these things? Write answers and then compare with a partner:
Wear uniforms; meet guests in reception; decide start/finish times/working hours; set salaries; type letters.
V. Discuss the following questions:
1. Are there many unemployed people in your country?
2. Would you like to be self-employed? What are the advantages/disadvantages?
3. How experienced are you?
4. Would you like to work flexitime?
5. What are the biggest challenges in your job/studies?
VI. Practise the following dialogues. Pay attention to the phrases in bold type:
- Hi, Mary. ItТs Bob here. IТm in the town centre outside the bus station. Could you tell me how to get to your office from here?
- Sure. Follow the signs for Frankfurt. After about two kilometers, youТll see a garage on your right. Carry on for another 200 metres and then turn left. Our office is on the left-hand side, just before a railway bridge. When you arrive, park in one of the visitorsТ spaces just outside the main building.
- Thanks, Mary. See you soon.
- Hi, Kate.
- Hello, John. Is everything all right?
- Not really. IТm lost. IТm calling from a service station on the E7 just south of a place called Melton. I donТt have a map with me so could you direct me to the factory.
- Sure. Take the first left after the service station and follow the road to Porlock. Pass the shopping centre on your right and then take the first left. Carry on for three kilometers and youТll see the factory.
- Good morning. Can I help you?
- Yes, I have an appointment with Hans Ekberg. Could you tell him IТm here? IТve left my car in a reserved space.
- ThatТs ok. IТll take the car registration number. Could you write your name here please and wear this? Do you know the building?
- IТm afraid I donТt.
- Ok. Go up these stairs and take the lift to the third floor. Mr EkbergТs office is the fifth on the right, along the corridor.
- Hello, Sam. Good to see you again.
- And you?
- Sam, IТd like you to meet Lera Berman, our Marketing Manager.
- Hello, Sam. Pleased to meet you. Did you have a good journey?
- Yes, very good. The directions were very clear.
VII. Rearrange the conversations:
1. -Yes, it is, and itТs growing all the time.
- We employ just over 5000 people worldwide. There are around 400 employees in this factory.
- Is business going well?
- WeТre in the label business. We produce all kinds of labels Ц price labels, bottle labels, even postage stamps. We have factories in France, Germany, Malaysia, China and the UK.
- How many people work for the company?
2. - So, tell me more about your mailing business.
- What kind of company are you?
- Sure. We provide a complete packaging and mailing service for our customers. Now we have branches all over the south of the country and we have plans to open new branches in the north.
- WeТre a private limited company. WeТre not listed on the Stock Exchange Е. yet.
3. - We moved here five years ago. Before that, we were in a very small office building in the centre of town.
- So, how long have you been on this site?
- And when was the company set up?
- ThatТs very impressive.
- Ten years ago Ц by Simon Donna who is still the Managing Director. He started the company with just two employees.
4. - No, I donТt. Has she been here long?
- Pleased to meet you Olivier. How are things in Paris?
- Let me show you round the office. Our sales representatives work in this open plan area. The room in the corner is Brit GamlinТs office. SheТs the Senior Sales Manager here. Do you know her?
- Hello, Brit. IТd like you to meet Olivier Blaireau from the Paris office.
- No, she joined the company two months ago. Come with me, IТll introduce you to her.
VIII. Complete the sentences with a preposition:
1. You need to take the lift ЕЕ. the third floor.
2. Take the third turning ЕЕЕ the left.
3. Park ЕЕЕ one of the visitorsТ spaces.
4. We are ЕЕ.. far the largest manufacturer.
5. One ЕЕ. three of our plants is making a loss.
6. There is no profit ЕЕ. it.
7. Tell me about your sales ЕЕ.. region.
8. We are very competitive ЕЕ. terms of price.
9. Are you listed ЕЕЕ the Stock Exchange?
10. What kind of business are you ЕЕ..?
IX. Complete the sentences using the words in the box below. Use each word once only:
reputation demand corridor profit site
partnership registration map lift
1. Could you give me directions? I donТt have a ЕЕ..
2. Do you need my car ЕЕЕЕ. number?
3. How long have you had offices on this ЕЕЕЕ?
4. You can use the stairs, but itТs quicker to take the ЕЕЕЕ..
5. My office is along the ЕЕЕЕ on the right.
6. After two years of making losses, we are now making a ЕЕЕ..
7. There is a growing ЕЕЕЕ. for our products in the Middle East.
8. My brother and I went into ЕЕЕ. three years ago.
9. We have an excellent ЕЕЕ for quality.
X. Choose an appropriate response:
1. Did you have a good journey? a. No, itТs a partnership.
2. Is it a limited company? b. Just over five years ago.
3. When was the company set up? c. Yes, thatТs right.
4. Have you been on this site long? d. Thanks, I can manage.
5. I hear youТre in the transport business? e. Yes, very good, thanks.
6. What kind of company is it? f. Yes, we met last year.
7. Can I help you? g. ItТs a small family
8. Do you know Gunilla? h. Yes, for twenty years.
XI. Write down a question for the following answers:
1. What kind of ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ.?
WeТre in the shipping business.
2. How many ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ?
We employ just over 200 people.
3. Are ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ?
No, weТre not a partnership Ц weТre a limited company.
4. How long ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ.?
We have been on this site for three years.
5. Do ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ?
Yes, I do. The working atmosphere is very good now.
6. Where ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ..?
In terms of region, the biggest market is North America.
7. Who ЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕЕ.?
I suppose our biggest competitors are companies in Thailand and Indonesia.
8. Can you tell me ЕЕЕЕЕЕЕЕЕЕЕЕ..Е..?
Follow the road to Trieste and youТll see the factory on the right.
XII. Rewrite the following in another way. Refer to the dialogues:
1. I have an appointment with Jan Pickero. IТm here to see Jan Pickero
2. IТve parked in a reserved space. ЕЕЕЕЕЕЕЕЕЕЕЕЕ
3. Could you tell me the way to the main office? ЕЕЕЕЕЕЕЕЕЕЕЕЕ
4. IТd like you to meet our marketing manager. ЕЕЕЕЕЕЕЕЕЕЕЕЕ
5. How was the journey? ЕЕЕЕЕ ЕЕЕЕЕЕЕЕ
6. When was the company established? ЕЕЕЕЕ ЕЕЕЕЕЕЕЕ
7. We are one of the largest manufacturers in the region. ЕЕЕЕ..ЕЕЕЕЕЕ
8. We have an excellent name in the market. ЕЕЕЕЕЕЕЕЕЕЕЕЕ
Doing Business Meetings
I. Read the article below on meetings. Which of these statements would the writer agree with?
|- Meetings accelerate the decision-making process.
|- Meetings produce a synergy effect and generate good ideas.
|- Committee meetings cannot be avoided.
|- Dominant individuals may prevent other people from putting forward good ideas.
|- Better decisions are made by people working by themselves.
It is generally agreed that successful meetings make successful companies. However, many professionals complain that meetings are often unproductive and too long. Discussions are regularly dominated by participants with large egos and hours of talking ends without any clear results. According to recent research, managers spend the equivalent of one day a week in internal meetings. Yet meetings are often accused of being inefficient because they discourage original ideas and postpone decision-making. A committee meeting has been described as a group of the unwilling, chosen from the unfit, to do the unnecessary.
So why are there so many meetings? Meetings are said to be a good way to pool resources. Participants may stimulate each other through group discussion - what is known as the synergy effect. According to this view, meetings are an efficient, democratic way to communicate and enable people to make better decisions.
But these arguments are not convincing. Firstly, most meetings are held not to make decisions but to avoid individual responsibility. If a wrong or costly decision is made, fault is spread over all committee members and no one takes the blame.
The second problem is that when making decisions in groups, the presence of some group members with strong personalities can mean that their ideas (right or wrong) are frequently accepted without question.
The third drawback is that when tasks require imagination, groups, rather than individuals working alone produce poorer decisions. If an organization has to make a decision about its declining market share you would expect that a group meeting would solve such a problem better than an individual. However, most research shows that in problem-solving and creative tasks, people perform better on their own.
If a meeting is to be productive, it should have 1a clear and stated purpose that all the participants know and understand. You should appoint a 2chairperson who manages and controls the meeting You must write an 3agenda, or list of items to be discussed and send it 4to all the people concerned. They should 5prepare for the meeting and come to it with ideas to contribute.
You have to attach6 a time limit to each point, otherwise there is a risk that some of the items will not be dealt with at all.
You ought to 7limit the meeting to 90 minutes. If not, you have to 8schedule breaks into the agenda. You don't need to 9invite all the important staff members to every meeting. But you should send other senior staff members 10the minutes, or summary of what was discussed. The minutes should include 11a clear summary of the important points -you don't have to 12 include everything that was said at the meeting. However, you need to include 13actions decided upon at the meeting. Lastly, the minutes should 14be sent within twenty-four hours. It is essential to keep the 15meeting's results and future actions clear in everyone's mind.