1. Solving problems are very important in business. 2. Everyone have a role in troubleshooting. 3. Do you have some tips for solving problems? 4. Companies should to use a troubleshooter. 5. We are lose our reputation as a first-class agency. 6. When you put pressure on a project you creates problems. 7. Problems can to cost money.
VI. Here is some advice on how to deal effectively with problems.
Which advice do you follow? Choose the number.
1. Don’t avoid a problem, deal with it.
2. Don’t see all problems as other people’s problems. Focus on yourself.
3. Don’t blame people, look for solutions.
4. Look at a problem as an opportunity – to learn something or to achieve something.
5. Think ahead to prevent problems.
6. When something is important, deal with it. Don’t wait until it becomes urgent.
7. Don’t always look for ‘quick fixes’, or temporary solutions. Identify the real cause of the problem and work to find a solution to this.
8. Don’t try to change the things you can’t change. Learn to accept them.
VII. Answer the question to the topic:
1. What do you understand by the term troubleshooting?
2. Why do you think solving problems is so important in business?
3. Are there any particular areas which are typical trouble spots?
4. What sort of analysis can you do to assess a company’s situation?
5. Do you often give your friends advice on how to deal effectively with problems?
Placing in a Job
I. Read and memorize the following words and word-combinations:
placing in a job - працевлаштування
challenge – проблема, іспит
well-paid - добре оплачуваний
to encourage – підтримувати
prosperous – досягаючий успіху, забезпечений
self-evaluation - самооцінка
application letter – прикладний лист
resume (CV) - резюме
letter of recommendation – рекомендаційний лист
job interview - співбесіда
to conduct – проводити
to hold a position – займати посаду
to dress the part – вдягатися належним чином, до місця
outsider – нефахівець
on the spot – на місці, одразу
to consider an offer – розглядати пропозицію
assertive – впевнений у собі
point of view – точку зору
to feel anxious - хвилюватися
vacancy - вакансія
advertisement (ad) - реклама
salary – заробітна плата
license – дозвіл, ліцензія
II. In life of any person there is a moment when he must take a very important decision – to find a job which will bring satisfaction and money simultaneously. And what is an ideal job for you? Choose the answers and give your reasons:
An ideal job for me is a job …
- that suits my personality
- that gives challenge and opportunity
- that gives independence
- well-paid
- risky
- exciting
- that encourages thinking and development
- calm and steady
- which is connected with communication
- prestigious
- part-time
- without long business trips
III. Read and translate the text “Six Steps in Job Search”:
The top salespeople are the ones who know the product they are selling inside and out. They know the strong and weak points of the product and can tell others about it. Looking for a job means selling yourself. You are the product. The more facts you know about yourself, the better job you will be able to get. Your prosperous employers would be interested to know about your education, qualifications, skills, interests, and previous job experience. If you don’t have accurate information or if you are uncertain about it, you’ll produce a poor impression. Your personal information is needed each time you look for a job during your lifetime. If you organize your facts now, you can simply update them as you get more experience. The following steps will help you to gather all necessary information and make the process of job searching much more easily.
1. Self-evaluation
2. Application letter
3. Resume (CV)
4. Letter of recommendation
5. Application form
6. Job interview
The employment process begins with self-analysis, so start with:
a) identifying your interests;
b) evaluating your qualifications.
It will help you to realize what you like and dislike, and what kind of work you really want to do.
IV. While answering the questions identify for yourself:
1. What are you looking for: money, power, prestige, growth potential, other motivators?
2. How important are salary, environment, benefits, and job stability?
3. Do you enjoy working with people, information or things?
4. What is your idea of a perfect job, a perfect boss, a perfect colleague?
V. Match the synonyms:
1. character traits a. friendly
2. talent b. dynamic
3. trained c. resourceful
4. reliable d. flexible
5. expert e. tolerant
6. energetic f. personality
7. diplomatic g. responsible
8. well-wishing h. self-evaluating
9. patient i. endowment
10.diligent j. proficient
11. ingenious k. skilled
12. self-assessment l. zealous
VI. Tick five the most important personal qualities for the position of a receptionist clerk; an accountant on the list below:
communicative pleasant appearance
polite interested in people
confident sincere
enthusiastic patient
friendly reliable
ambitious honest
punctual sense of humour
loyal to the company nice voice
VII. What must you do to be successful in a job interview? Make a list under these headings:
1. Before the interview
2. During the interview
3. After the interview
VIII. Read some pieces of advice which will help you to bear your job interview successfully. Tick the points in your list that are mentioned:
Investigate: what company is like before you apply for the job.
Are they really the kind of organization you want to work for?
Write an effective CV. Keep it brief and simple – a badly written one will lose you the job before you get to the interview stage.
Discover as much as you can about the interview. This means finding out exactly who will be conducting the interview, what position they hold, and whether it’s an informal chat or a formal interview, possibly in front of a whole panel of interviewers.
Dress the part. Even if the job is in a modern company where the code is casual, you should dress formally for the interview – a suit is always safe. Never keep your overcoat on during the interview – this will make you an outsider from the start. If possible take it off outside the interview room.
Think positively and confidently about yourself. From the moment you decide to apply for the job think about (and write down) all qualities you have to offer the company as well as the reasons you would suit the job. Use the interview to discover as much as possible about the job. Even if they offer it to you on the spot ask for some time to consider their offer. Is it right for you and them?
Be aware of your body language. Most interviewers don’t realize it but they are influenced by your body language the moment you walk into the room. Be assertive, smile, look in the interviewer’s eyes, and give a firm handshake. Don’t lean too far over the desk or slump in the chair with your arms crossed. Practice your “entrance” at home with a friend so you feel comfortable.
Keep a balance of power throughout the interview. From a psychologist’s point of view this is what interviews are all about! Don’t be too timid or allow the interviewer to dominate you because an interview is a two-way process, and you are to decide whether you want the job. It’s as important for you to ask questions about your potential job as it is for the interviewer to question you. But don’t be over-confident and cheeky. No one likes a “difficult” candidate however good your qualifications are.
Keep calm before and during the interview. Three-quarters of people feel anxious about job interviewers and their nervousness often lets them down. The key is to learn skills of the interview which are important as job skills, and control your nerves. Remember the interviewer may be nervous as well.
Don’t be afraid to phone up soon after the interview. If you didn’t answer a question well in the interview, don’t be afraid to phone up soon afterwards and say something like: “I don’t think I explained myself very well in the interview. What I wanted to say was …” This will show enthusiasm and it will remind them of you.
IX. Say if these statements are true or false using the information from the text:
1. It is not important to write an effective CV.
2. If you think positively about yourself, other people will be of the same opinion.
3. You can dress for the interview as you usually dress going somewhere.
4. Body language plays an essential role in communication.
5. Nobody will pay attention if you lean too far over the desk or slump in the chair.
6. If you ask questions about the company the interviewers won’t think that you are an outsider.
7. If you control your nerves it will be easier for both sides to conduct an interview.
X. Answer the following questions:
1. How should a CV be written? Why is it so important to write it correctly?
2. What should you know about the future interview and potential interviewers?
3. Is it necessary to dress properly? Why?
4. What questions should you have in mind?
5. How do you understand the phrase “body language”? Is it possible to be aware of it? How?
6. Why is it wrong to allow the interviewer to dominate you? Who should dominate?
7. What is the key to a successful interview?
