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1. Henry Mintzberg, Fact>, Harvard Business Review,vol. 53, no. 4 (July-August 1975), p. 52.
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3., Infosystems, vol. 30 (1984), p. 20.
4. D.A. Bednar,, Journal of Business Communication, vol. 19 (1982), pp. 51-76.
5. J. S. Lipzig and E. More,, Journal of Business Communication, vol. 19 (1982), pp. 77-92.
6. Robert E. Kaplan,, Organizational Dynamics, vol. 12 (Spring 1984), pp. 37-52; Eric M. Eisenberg, P. R. Monge, and K. I. Miller,, Human Communication Pesearch, vol. 10 (Winter 1983), pp.179-201.
7. W. Porter Lyman and K.H. Roberts,, in Handbook of Industrial and Organizational Psychology, ed. Marvin D. Dunnette (Chicago: Rang McNally College Publishing, 1976), pp. 1573-1576; Frederick M. Jablin, Art>, Psychological Bulletin, vol. 86, no. 6 (1979), pp. 1201-1222.
8. Keith Davis, Human Behavior at Work, 5th ed. (New York: McGraw-Hill, 1977).
9. Ibid., pp. 280-282.
10. Keith Davis,, Personnel Journal, vol. 48, no. 4 (April 1969).
11. Rensis Likert, New Patterns of Management (New York: McGraw-Hill, 1961), p. 53.
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13. John . Miner, The Management Process, 2nd ed. (New York Macmillan, 1978), p. 134.
14. Davis, Human Behavior, p. 372.
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16. Terrence Minchell, People in Organizations: Understanding Their Behavior (New York: McGraw-Hill, 1978), p. 214.
17. Philip V. Lewis, Organizational Communications: The Essence of Effective Management (Columbus, Ohio: Grid, 1975), p. 95.
18. Ibid.
19. G.V. Barrett and R.H. Franke,, Proccedings, 77th Annual Convention, American Psychological Convention, 1969, pp. 597-598.
20. Raymond V. Lesikar, Business Communication: Theory and Application, 5th ed. (Homewood, III.: Irwin, 1984), pp. 20-22
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22. G.D. Mellinger,, Journal of Abnomal and Social Psychology, vol. 51 (1956), pp. 304-309; Dale E. Zang, ,Administrative Science Quarterly, vol. 7 (1972), pp. 229-238.
23. R. J. Burke and D. C. Wilcox, Satisfaction>, Academy of Management Journal, September 1969, pp. 319-326.
24. Lewis, op. cit, p. 73.
25. Abraham . Korman, Failure>,Personnel Administrator, vol. 23 (May-June I960), pp. 17-21; Carl H. Weaver, Communication>, Journal of Applied Psychology, vol. 42 (1958), pp. 1-19.
26. Lewis, op. cit., pp. 73-74.
27. John L. Graham,, Journal of International Business Studies, vol. 16 (Spring 1985), pp. 81-96.
28. UPI International, September 18,1979.
29. A. Mehrabian, Non-Verbal Communication (Chicago: Aldine, 1972).
30. Klaus D. Schmidt, # 1 Problem of Business Travelers and Expatriates>, San Francisco State University School of Business Journal, Spring 1982, pp. 22-24.
31. Ralph G. Nichols,, Nation's Business, vol. 45 (July 1957), pp. 56-60.
32. Burke and Wilcox, op. cit.
33. Arthur M. Wood,, Business Week, December 15; 1972, pp. 52-57.
34. Nichols, op. cit.
35. . Halperin, C.R. Snyer, R. F. Shenkkel, and B. K. Houston, Feedback>, Journal of Applied Psychology, vol. 61 (1976), pp. 85 -88; . E.Lawler III, L. W. Porter, and A. Tannenbaum,, Journal of Applied Psychology, vol 52 (1968), pp. 432-439; P. R. Monge, J. A. Edwards, and K. K. Kirste,, in Communication Yearbook 2, ed. B. D. Ruben (New Brunswick, NJ.: Transaction Book, 1978), pp. 311-331.
36. Lawler, Porter, and Tannenbaum, op. cit.
37. M. P. Rowe and M. Baker, Harvard Business Review, vol. 62 (1984), pp. 127-133.
38. Alvin Toffler, Future Shock (New York: Random House, 1970), p. 312.
39., Business Week, April 5,1982, p. 54.
40. Thomas H. Inman, Communication>, Arisona Business, May 1977.
41. Bruce Harriman,, Harvard Business Review, vol. 50 (May-June 1972).
42. David Kates,, International Management, May 1981,pp.16-21.
43. Elaine . Curr and Starr Roxanne Hiltz, Computer-Mediated Communication Systems (New York: Academic Press, 1982); R. Jonansen and C. Bullen,, Harvard Business Review, vol. 62 (1984), pp. 164-174