They perform different duties at amusement or recreation facilities, schedule the use of recreation facilities and provide equipment to participant of sports or recreational activities. They also monitor the adherence to rules and safety procedures, sell tickets to customers, clean the sporting equipment and grounds, operate machines to prepare the sports grounds, inspect the equipment to detect wear and damage, perform minor repairs and the maintenance of the equipment, operate mechanical devices in amusement parks or recreation areas, sell and seerve refreshments to customers. They must be communicative and know the principles for providing customer and personal services.
People performing this job must be reliable, responsible, cooperative and must fulfill obligations.
TOUR GUIDE
A tour guide is a person who guides visitors in their language (or the language of their choice) and presents the cultural and natural sights of the area. He/She must possess specific qualification usually issued by a proper authority. Tour guides help travellers understand the culture of the region visited and the way of life of the people living there. They lead groups of tourists around a town, a museum or another tourist venue. They are expected to know a lot about history and culture of the places visited. Tour guides lead groups abroad, act as interpreters for the group and organizers on behalf of the holiday company. Their knowledge of languages and organizational ability are important.
Tasks:
- plan, organize and conduct tours and cruises for individuals and groups;
- arrange for accommodation, transportation, equipment;
- give advice on sightseeing and shopping;
- lead guests to site locations and describe them;
- plan tour itineraries;
- resolve problems with itinieraries, accommodation or service;
- evaluate services received and report to tour organizers.
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TRAVEL AGENCY MANAGER
Travel agency managers offer consumer or business travel products. Responsibilities include sales development, staff/financial management and daily operational management. They must be able to offer professional and competitive travel products as the competition is increasing and there are various travel options. The managers have to develop strategies to hit the sales targets, including promoting and marketing business, finding new and»niche«markets, managing budgets and maintaining statistical and financial records, selling travel products and tour packages, visiting new destinations to gain information, dealing with customer enquiries and overseeing the efficient running of the business.
The travel agency manager also deals with the staff issues of the agency. He/She motivates the sales staff to hit their targets, meets with team leaders on a regular basis, meets company directors to be advised on strategy, oversees the recruitment and selection of the staff as well as staff training, organizes bonus schemes and competitions and deals with disciplinary matters and customer complaints. Online booking has become a serious competition to travel agencies staff as it has been increasing rapidly.
CRUISE RESERVATIONS AGENT
Cruises are practically never booked on-line, travellers like to book them through travel agencies, preferably with cruise specialists. A cruise reservations agent informs customers about cruise vacations and accommodation options available and advises them to select a cruise which best meets their desires. He/She also provides information about customs, documents and money exchange rates.
People holding thi^ job must possess computer skills, good communication abilities, must be well-organized, accurate, efficient in team work and fluent in a second language. A high school diploma is the minimum standard, specialized training or a college education is desirable.
