So, as Martin said, we have around 100 (1) on site every day. Today, most people are working on the basic (2) of the building. The people in green jackets over there are concrete finishers from DKI Cement, the cement (3) . On this project, they (4) the unskilled labourers, who are all local people. Of course, there are always a lot of heavy equipment operators. They (5) the cranes, the cement mixers, the cement pumps, and so on. The drivers bring in fresh loads of cement several times a day. Over there, a couple of (6) are painting the staircase, and the electricians are repairing one of the (7) .
II
a/c | account | |
A.G.M. | annual general meeting | |
A.O.B. | any other business | |
approx | approximately | |
asap | as soon as possible | |
attn | (for the) attention (of) | : |
A.W.B. | air way bill | |
B/E. | bill of exchange | * ( ) |
B/L. | bill of lading | |
c | cents | |
c.c. | copies to | : |
C.E.O. | Chief Executive Officer | |
cfm | confirm | |
cge. | carriage | |
c/o | care of | |
Co. | company | |
Corp. | corporation | |
C.O.D. | cash on delivery | |
C.W.O. | cash with order | |
dept | department | |
Div. | Division | |
e.g. | for example | |
E.G.M. | extraordinary general meeting | |
Enc(s) | Enclosure | |
eta | estimated time of arrival | |
etc. | et cetera | |
G.D.P. | Gross domestic product | |
G.N.P. | Gross national product | |
i.e. | id est (that is) | |
Inc. | Incorporated | . |
I.O.U. | I owe you | ( ) |
j.i.t. | just in time | |
K | a thousand (in job advertisements, £ 25K means £25,000) | |
lb | pound (weight) | (= 453, 6 .) |
L/C | letter of credit | * |
Ltd. | Limited | |
mngr. | Manager | |
mo, mth. | month | |
N/A | not applicable | () |
N.B. | Note | |
no | number | |
oz | ounce (weight) | (= 28, 3 .) |
P.A. | Personal Assistant | |
p.a. | per annum | |
pd | paid | |
P/E ratio (or P.E.R.) | price earnings ratio | |
per pro (pp) | for (on behalf of) | : |
plc | Public limited company | |
pls | please | |
PR | Public Relations | |
P.T.O. | Please turn over | , |
Pty. | Proprietary company | ( ) |
p.w. | per week | |
qty | Quantity | |
re | with reference to | , |
rgds | Regards | |
R.O.I. | return on investment | |
R.S.V.P. | Répondez sil vous plaȋt (French for please reply) | , |
s.a.e. | stamped addressed envelope | |
tks, thx | Thanks | |
VAT | Value Added Tax | |
W, w/out | with, without | , |
CIP | Carriage and Insurance Paid to | : ( ) |
ZIP(code) | zone of improved delivery |
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* .
* , , , .
III
Introduction
Im writing to inform you that | , |
I beg to inform you that | , |
Im writing in answer to your letter of (May 17th) | |
Im writing to confirm | |
Im writing regarding | |
Thank you for your letter of (December 19th) | |
Thank you for your letter enquiring about (building materials) | , |
Thank you for your enquiry of (November 27th) | |
Thank you for your order number (561) for (roof coverings) | (561) |
With reference to your letter of (December 11th) | |
with a view to | c |
This is to confirm your order number (637) | (637) |
We confirm supply of (windows) at the prices stated in your letter | , |
We are pleased to acknowledge receipt of | |
We were very pleased to receive your order of (12th May) for (paint), and welcome you as our customer | . |
We regret to inform you that | , |
I was sorry to learn from your letter of (7th August) that a mistake occurred in dealing with your order | , |
Details and Actions
We would be grateful | |
We would like | |
Could you tell me if | |
I would be interested to know whether | |
Please, let me have full details of the costs involved in | |
Please let me have an estimate for | |
Please send me a copy of your current catalogue | |
Please let us have some samples | |
I am particularly interested in | |
We would therefore be grateful if you could send us a copy of your current price list together with any available samples | , , |
We would like to place an order for | |
Please supply: | , : |
Im pleased to enclose | |
As requested we enclose samples of | , |
You will find details of our terms in the catalogue | |
We hope you will find the enclosed information useful | , |
These prices include delivery at your works | |
We should be grateful for delivery by (15th May) | |
Please confirm that you can supply these goods by the required date | , |
Please confirm receipt of this order | |
Please accept our order for the following (equipment) on our usual discount terms of (15%) | |
We wish to remind you that our order no. (637) has not been delivered yet | , (637) |
Delivery will be made by (27th April) as requested | , |
As all items are in stock, they will be delivered to you in (5 days) | , 5 |
We can promise delivery within (1 week) from receiving your order | |
We will inform you when the consignment is ready for delivery | , |
We can promise to complete all work by (17th October) | |
All these goods are of excellent quality and we guarantee that | , |
As you will note from the specification, I am interested in | , |
Completion of the work is required by... | |
We should be glad to carry out the work for (£1,000) with a (5%) discount | |
We are able to offer a (7%) discount | |
Prices are subject to change without notice | |
These goods are out of stock | |
We are dissatisfied with the product for a number of reasons | |
We regret to report that our consignment was delivered in an unsatisfactory condition | , |
We would be grateful if you could send a replacement for the damaged items | , |
We demand a complete refund of everything we have paid | |
We are prepared to keep these unsuitable goods, but at a substantially reduced price | , |
We apologize for the delay | |
This mistake is entirely our own and we apologize for the inconvenience it is causing you | , |
We regret the inconvenience this has caused you | |
Unfortunately | |
This occurred because of | - |
We can offer you a substitute |
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Conclusion
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Please let us know if you need any further information | , |
We look forward to doing business with you in the near future | |
If you have any questions please do not hesitate to contact us | , - |
Look forward to hearing from you | |
Thank you once again for the interest shown in our products | , |
Should you have any queries regarding our products, please do not hesitate to contact us. | , - |
We thank you in advance for any information you can provide | , |
We must ask you to attend the matter with utmost urgency | |
I look forward to receiving an order from you in the near future | |
We look forward to seeing you at our conference | |
We hope you will find both samples and prices satisfactory | , , |
Your prompt reply will be appreciated | |
We look forward to prompt delivery | |
We hope you will find these goods satisfactory and that we may have the pleasure of further orders from you | , . |
We hope that our handling of your order will mark the beginning of a happy working relationship | , |
- : / .. . /: , 2011. 347 .
2. -, . / . -. .: , 2007. 192 .
3. , . . : / . . , . . , . . , . . . - .: , 2006. 203 c.
4. , .. English in your Career: / .. , .. ; . . .-. -. , 2007. 56 .
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6. , . Business English: / . . .: , 2009. 192 .
7. , .. / .. . .: , , 2001. 496 .
8. , .. / .. // . : () , 2013, 1(31). - . 57-60
- , . / . . - .: , , 2004. 300 .
10. , .. Effective Business Communication: - II, III / .. , .. ; . . .-. -. , 2008. 75 .
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11. ̸-, . : , , e-mail, : / . ̸-. .: : , 2006. 142 .
12. : . / . . . , . . , . . [ .]; . . . . . - .: , - , 2007. - 240 .
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