Rawlings Street 34
London SW12 5LX
Great Britain
Telephone +44(0)3454476633
Fax +44(0) 3457984521
May 17, 2009
Mr. P. Johnson
General Manager
Damson and Sons Ltd.
56 Long Avenue
New York FC5 9RT
U.S.A
NEWFOUNDLAND CONSTRUCTION FAIR
Dear Mr. Johnson!
Im writing with reference to your range of electrical equipment and fittings which I recently saw on display at Newfoundland Construction Fair. We would be very interested in receiving further information about your products. We would therefore be grateful if you could send us a copy of your current price list together with any available samples. We look forward to doing business with you in the near future.
Yours faithfully,
Elizabeth Tenny (Miss)
pp Gordon Branch
Sales Manager
Encs
cc
, ,
, .
(Memorandum) , ( ) . .
1. MEMORANDUM.
2. .
3. .
4. .
5. ( ).
6. . , .
7. . , .
8. Enc ( ).
9. Copy ( ).
. .
MEMORANDUM
To Mandy Lim, Engineer
From Sally Thomas, Personal Assistant
Date 14 August 2012
DOCUMENT FORMATS
Many congratulations on joining our staff in the chairmans office. I hope you will be happy here.
Im enclosing a booklet explaining the companys general rules regarding document formats. However, I thought it would be helpful if I summarized the rules for ease of reference.
1. Formats
All documents should be presented
2. Orders
In reports its necessary to
I hope these guidelines will be useful. If you have any questions please do not hesitate to contact me.
Sally Thomas
Enc
(Fax Messages) . . . , .
|
|
|
1. ( , , , , ; ).
2. FAX MESSAGE.
3. , , , , , , .
4. ( ).
5. ( , ).
6. . , .
, .
AMEY UK Construction specialists
21 Ashton Drive
Sheffield tel. +44 114 2871122
S26 2ES fax +44 114 2871123
FAX MESSAGE
To Janet Benson, General Manager
Company European Top Ltd.
Fax Number 65 6767777
From Sally Turner, Managing Director
Date 6 June 2014
Number of Pages 1
VISIT TO GERMANY
Text .
I look forward to meeting you.
Sally Turner
. (e-mail) .
. , :
- , .
- (Subject).
- . , , .
- Caps Lock. .
- Dear Mr. White : Hello Mr. White. Yours sincerely : Best regards.
- . . , , .
- , .
- , .
. 112.
1
:
, , , . , , , , , .
2
, .
1) capital is write impolite in to letters it
2) grammar dont of the forget punctuation rules and
3) point get in first to sentences the two the
|
|
|
4) subject subject write always in title the a line
5) e-mail your sending it proofread before
3
:
Customer: How do I go online?
Assistant: You're already connected to the Internet. Do you want to send e-mail?
Customer: No, I just want to browse the web for a while.
Assistant: OK, just open the search engine or enter the web address and press 'enter'.
Customer: I can't access my company's website. Can you help? Assistant: Have you put in the correct address?
Customer: Yes, I'm sure I have.
Customer: How do I reply to this e-mail? Sorry, I'm not very good with computers.
Assistant: That's OK. Just hit 'reply', then compose your message, then press 'send'.
Customer: Then can I forward the message to myself at my home address?
Assistant: Yes. Make sure you enter the right address, or the e-mail will bounce (come
Back). Let me know if you would like a hard copy of your e-mail and I'll show
you how to print out your work.
Customer: Can I send an attachment with this e-mail? Assistant: Yes, you click here and then attach the file.
Customer: What does dot com mean? Ive heard that a lot.
Assistant: A lot of addresses end with. com (com is short for company).
Customer: And how do I spell this symbol @ when Im asked to give my e-mail address?
Assistant: Its called at .
Customer: Thank you.
Questions:
1. What should you check if you're not able to access a web page you want to look at?
2. What is Google?
3. If you don't put the right address on an e-mail, what will happen?
4. How do you reply to an e-mail that you have received?
5. If you want to e-mail a document to someone, what do you normally do?
6. If you want to work on a document at home, where will you e-mail the document?
7. How can you get a hard copy of your document?
8. Could you tell us your e-mail address?
4
:
1) browse a file
2) be connected online
3) enter to the Internet
4) access a message
5) compose the web
6) attach a website
7) go an option
8) select the web address
5
:
1. The person who receives the letter is the .
2. To read through a finished document to check for mistakes.
3. When you compose the e-mail, you can add an attachment. How do you call it when you send the document together with your business letter?
4. You write the title of your e-mail in the line.
5. To reply to the e-mail you type your message and press ..
6
:
, 18 13.00 , . . .
I 5.2
, , , , . . , , .
(enquiry) :
1. , , , -, , ..
2. , , , .
3. , , - .
|
|
|
4. , . , , ; , , , .
( -) : 1) , ; 2) -.
Dear Sir/Madam,
I have seen one of your safes in the office of a local firm, which passed on your address to me.
Please send me a copy of your current catalogue. I am particularly interested in safes suitable for a small office.
Yours faithfully,
, . , , . , .
Dear Mrs. Johnson,
Thank you for your letter enquiring about electric heaters. I am pleased to enclose our latest catalogue.
You may be particularly interested in our Model FX21 heater. Without any increase in fuel consumption, it gives out 15 % more heat than earlier models. You will find details of our terms in the catalogue.
Perhaps you would consider placing a trial order to provide you with an opportunity to test its efficiency. This would enable you to see for yourself the high quality of material.
If you have any questions please do not hesitate to contact me.
Yours sincerely,
, , , . : 1) ; 2) .
Dear Mr. Jenkinson,
I have studied with interest the literature you sent me with your letter of 28 April.
Our Administration Manager would like to visit your showrooms to see a demonstration of your device. Can we arrange this for next Friday 6 May at 3.30 pm?
Yours sincerely,
(offer/quotation) . , .
:
- .
- , .
- , : , , , .
- .
- , .
, . , ; ; , .
Dear Sir,
We will soon be requiring 300 rolls of white wall paper which will retain its white colour after pasting on walls.
Please let us have some samples, including delivery at our works within 4 weeks from receiving our order.
|
|
|
Yours faithfully,
. .
Dear Mr. Keenan,
Thank you for your enquiry of 5 October. As requested we enclose samples of different qualities of paper.
We are pleased to quote as follows:
AA56 Wall Paper £32 per roll
SG39 Wall Paper £28 per roll
These prices include delivery at your works.
All these goods are of excellent quality and we guarantee that they will not discolour when pasted.
We can promise delivery within 1 week from receiving your order and hope you will find both samples and prices satisfactory.
Yours sincerely,
, (estimate) , , (specification). , , .
, . . .
(1)
Dear Sirs,
Please let me have an estimate for installing central heating in my cottage at 1 Margate Road, St Annes-on-Sea. A plan of the cottage is attached showing required positions and sizes of radiators, together with a specification showing further details and materials to be used.
As you will note from the specification, I am interested only in first-class workmanship and in the use of best quality materials. However, cost is, of course, a matter of some importance. Completion of the work is required by 31 August at the latest.
In your reply please include a firm completion date.
Your prompt reply will be appreciated.
Yours faithfully,
(2)
SPECIFICATION FOR INSTALLING CENTRAL HEATING AT 1 MARGATE ROAD, ST ANNES-ON-SEA
1. Installation of the latest small-bored central heating, to be carried out with best quality copper piping of 15 mm bore, fitted with Ryajand electric pump of fully adequate power and lagged under floor to prevent loss of heat.
2. Existing boiler to be replaced by a Glow-worm No 52 automatic gas fired boiler, rated 15.2 kW and complete gas governor, flame failure safety device and boiler water thermostat.
3. Installation of a clock controller to give automatic operation of the central heating system at predetermined time.
4 Existing hot-water cylinder to be replaced by a calorifier-type cylinder suitable for supplying domestic hot water separately from the central heating system.
5. Seven Dimplex or similar flat-type radiators to be fitted under windows of five rooms, and in the hall and kitchen, according to plan enclosed; also a towel rail in the bathroom. Sizes of radiators to be specified in the plan attached to my letter dated 5 July 2012.
6. Each radiator to be separately controlled and painted pale cream with red-lead undercoating.
7. The system to be provided with necessary fall for emptying and to prevent air-locks.
8. Insulation of a roof with 80 mm fiberglass.
J. Harris
(3)
. :
- .
- , ( ) .
- , , , , .
- ; .
- , .
Dear Mr. Harris,
INSTALLATION OF CENTRAL HEATING AT 1 MARGATE ROAD, ST ANNES-ON-SEA
Thank you for your letter of 5 July enclosing specification for a central heating system.
We should be glad to carry out the work for £2,000 with a 2% discount. We can promise to complete all work by 31 August. Please note that the price is based on present costs of materials and labour. Should these costs rise we should have to add the increased costs to our price.
|
|
|
We have installed many similar heating systems in your area. Our reputation for high class work is well known; if you would like to inspect one of our recent installations before making a firm decision this can be arranged.
We hope you will be satisfied with the price quoted, and look forward to receiving your instructions soon.
Yours sincerely,
(order) :
1) ;
2) ;
3) ;
4) ;
5) (, , , );
6) , .
. , . .
, , : , ; , ; ( ). , ; . , , . .
Dear Mr. Brooks,
Thank you for your offer of 2 June. Please supply:
50 scaffolding systems, iron, at £130 per item, including delivery.
Delivery is required not later than the end of this month.
Yours sincerely,
Dear Sirs,
Please accept our order for the following roof tiles on our usual discount terms of 25%:
Number Title Colour Price
500 Macquaire Ebony £ 70
400 Slimline Mid grey £ 80
We look forward to prompt delivery.
Yours faithfully,
, . , .
, , , .
Dear Mr. Davis,
Thank you for your order number 37 for floor coverings.
As all items were in stock, they will be delivered to you tomorrow by our own transport.
We hope you will find these goods satisfactory and that we may have the pleasure of further orders from you.
Yours sincerely,
, , .
Dear Mr. Jacobs,
We were very pleased to receive your order of 18 May for steel profiles, and welcome you as our customer.
We confirm supply of the profiles at the prices stated in your letter. Delivery should be made by our own transport next week. We feel confident that you will be satisfied with these goods.
As you may not be aware of the wide range of goods we have, we are enclosing a copy of our catalogue.
We hope that our handling of your order will mark the beginning of a happy working relationship.
Yours sincerely,
, , (complaint) . , :
.
.
.
.
.
.
, , , . :
1. , .
2. ; , , .
4. ; .
, , .
Dear Sirs,
On 12 August I ordered 12 tons of galvanized welded wire mesh under my order number FT567.
When it was delivered this morning, I found out that it was non-galvanized welded wire mesh, which usually comes at a lower price. I am returning it for immediate replacement, as I have several customers waiting for it.
We must ask you to attend the matter with utmost urgency.
Yours faithfully,
, , , . , . , . . , , . :
1. , . , , .
2. . , , , .
3. , , .
4. , , .
5. .
:
- .
- , .
- .
- .
Dear Mr. Ramsay,
I was sorry to learn from your letter of 28 August that a mistake occurred in dealing with your order.
This mistake is entirely our own and we apologize for the inconvenience it is causing you. This occurred because of staff shortage during this unusually busy season.
12 tons of the correct title has been dispatched today.
We apologize again for this mistake.
Yours sincerely,
1
, :
A. We would be grateful if you could send a replacement for the damaged items. We must ask you to attend to the matter with the utmost urgency as this delay is causing us great inconvenience.
B. Could you please send details of your pyramidal models as well as your current catalogue showing prices and colour ranges if possible?
C. Quantity Name Model Colour Price
50 Duo B.476 Pink £67.95
70 Paris C.932 Green £88.75
D. Thank you for your order no.78 dated 6th December. As all items are in stock, they will be delivered to you in 3 days.
E. We regret the inconvenience this has caused you. Upon investigation, we have ascertained that the consignment was packed in the usual manner, which in our experience is more than adequate for a journey of the kind undertaken.
F. We should be glad to carry out the work for £3,000 with a 5% discount. We can promise to complete the work by 14th September.
G. Thank you for your letter enquiring about ceramic granite. I am pleased to enclose our latest catalogue.
G. We are able to offer a 5% discount for all orders exceeding £2,000. We can promise delivery within 3 weeks from receiving your firm order.
2
.
1. Please find enclosed...
2. We regret to inform you that...
3. We look forward to...
4. We acknowledge receipt of...
5. Delivery will be.
6. Please accept our sincere apologies...
7. I am writing...
8. Should you require any further information...
9. We would be grateful if you could...
10. We would be very interested in receiving...
a) your order will be one week late.
b) your order dated 17th January.
c) please do not hesitate to contact us.
d) some samples of your products.
e) to enquire about your range of concrete additives.
f) send us an estimate for insulating our attic.
g) for the inconvenience you have been caused.
h) a copy of our brochure and a price list.
i) doing business with you in the near future.
j) made within two months.
III
3
, , .
1. While__________your factory, __________very impressed with your manufacturing procedures. ________be interested to know___you produce smaller sizes of model no.27. I would like to_____500 pieces___this model.
2. We are wholesalers in building materials, and we________some information___the types of tiles you produce. Could you_______send us your latest__________as well as a selection of _______.
3. ___________for your offer____6th November. We are pleased__________an order for the following items. Please__________that you can supply the goods____the end of the moth.
4. We____________to inform you that our order no.67 has not arrived. This ________is causing us great _____________as we have a very tight construction schedule.
5. With__________to your enquiry of 25th January, we have pleasure___enclosing our current price list___the goods specified. Please let__have your order as soon as_________.
6. We can allow a 3%___________on all orders____________£100. Prices are subject to__________without notice.
7. We____________to acknowledge your order no.527 of 7th May. _________will be made by 1st June as requested.
order
catalogue
delay
delivery
samples
reference
discount
inconvenience
please
possible
visiting
are pleased
exceeding
change
regret
to place
require
confirm
Thank you
I was
I shall
if
us
by
of (2)
about
in
for
4
, .
- Sorry for the delay.
- Sorry about the mistake.
- Im sorry, but its not possible.
- soon
- Can you?
- Just call the office.
- Want to meet you soon.
-
We need an estimate for - Let me know when you get everything you ordered.
- Could you find out what is going on?
- Send us your samples.
- I hope to hear from you.
- We will give you a 5% discount.
- Here is a copy of
- I must tell you again
- If you want to know more
- I hope youll like it.
- I want to meet you.
- Im writing to ask about your stuff for building.
- As you asked, we will send the goods by air.
-
I would be grateful if you could - I look forward to meeting you as soon as possible.
- Should you be interested in taking the matter further
- We apologize for the delay.
- As agreed, the consignment will be transported by air.
- in the near future
- Please find enclosed a copy of
- Could you please give this matter your immediate attention?
- Please do not hesitate to contact us.
- Please accept our apologies for any inconvenience this may have caused.
- Please acknowledge receipt of the items ordered.
- I am writing with reference to your range of construction equipment.
- I hope you will be satisfied with it.
- I would be grateful if you could send us some samples.
- We regret to inform you that we are unable to
- I would like to remind you
- We would be pleased to offer you a 5% discount.
- Would you kindly provide an estimate for
- I would like to make an appointment.
- I look forward to hearing from you.
5
.
1) to delivery am I confirm writing.
2) enclosed find please.
3) apologize this we mistake for.
4) samples let some please us have.
5) of your 12th you letter thank for April.
6) order pleased your we acknowledge are to.
7) hesitate us to contact do please not.
8) to catalogue am send I latest you pleased our.
9) satisfied with hope will price you be the we.
10) grateful could we replacement be you a send if would.
I 5.3
6
:
1.
. . , . .
2.
. . , . , -.
3.
. , . , , .
4.
. , 20%. , 2 .
5.
. 20%. . . , . , . 2 . .
6.
. . 100 . 200 . . , 50 . . , , . .
7.
. . 100 . 200 . . , 50 . . , , . , , . , 200 . .
8.
15 . 9 5 , . , , , .
III
6
