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14Born . Ph., Jansen P. G. W. Organizational Turnaround // International Handbook of Selection and Assessment / Edited by N. Anderson, P. Herriot. Chichester, et al. 1997. R 251-252.
15 Daniels J. J. M. C, Duijzer G. Persoonskenmerken van de Arbeidskracht in 2000. Een Delphi Onderzoek [Biographical Characteristics of Labourers in 2000; a Delphi research]: Onderzoeksverslag [Research report]. Amsterdam, 1989.
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16 Born M. Ph., Jansen P. G. W. Organizational Turnaround // International Handbook of Selection and Assessment / Edited by N. Anderson, P. Herriot, Chichester, etal. 1997. P. 252.
17 Goleman D. Working with emotional intelligence. Bloomsbury. 1999. P. 12-13.
18 What employers seek in entry level hires: Carnevale A. P. et al. // Workplace basics: The Skills Employers Want. U. S. Department of Labor Employment and Training Administration, 1989.
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19 Goleman D. Working with emotional intelligence. Bloomsbury, 1999. P. 332.