| 1. | I regret to inform you that | , , |
| 2. | I am afraid that | , |
| 3. | Unfortunately, I must point out that | , , |
Reasons for the rejection
| 1. | This is because the guarantee period has expired. | , . |
| 2. | This is due to the fact that the guarantee period has expired. | , . |
| 3. | We have closely compared the articles you returned with our samples and can see no difference between them and in this case we are not willing to either substitute the articles or offer a credit. | , , , , . |
| 4. | As the delay was entirely due to reasons beyond our control, we cannot be held responsible for it | , . |
| 5. | The delay in delivery occurred through no fault of ours. | . |
| 6. | We cannot be responsible for the damage incurred during the transport. | , . |
| 7. | Our engineer has examined the machine you complained about and in his report teld us that the machine has not been maintained properly. If you look at the instruction booklet on the maintenance that we sent you, you will see that it is essential to take care of | , , , . , , , |
| 8. | We must state that in no way we cannot hold ourselves responsible for the alleged damage to the goods ex S/S. | , , , ... |
A concluding paragraph aiming at retaining the goodwill of the customer
| 1. | We look forward to receiving your further orders, and assure you that they will be filled correctly / promptly. | , , / . |
| 2. | If you are still concerned or unhappy with the product, feel free to bring the items back at your earliest convenience, and I will gladly replace the items for you personally. | , , , , . |
| 3. | Again I would like to apologize for any inconvenience our product has created for you. We here strive to have the best customer service possible and look forward to seeing you again soon and appreciate your business. | - , . 볺 |
| 4. | In light of this, we have decided to (solution or offer), which we hope will be acceptable to you, and hope also that this will provide a basis for continuing our relationship. | , ( ), , , , , . |
| 5. | In closing we would like to apologize for the inconvenience and also point out that this type of fault rarely occurs in our product. | , , . |
| 6. | I will call you soon to check that this meets with your approval. | , , . |
| 7. | Please contact me should you have any further cause for concern. | , , . |
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Unit 8. Insurance letters
| 18. | ssessor/ surveyor | , , - |
| 19. | average | (, ) |
| 20. | to cover/ to insure | |
| 21. | ex-doc/ ex-franco/ ex-quay | - ( , , , , ) |
| 22. | ex-ship | - (, , , ) |
| 23. | to incur losses | |
| 24. | jettison | () |
| 25. | premium | / |
| 26. | underwriter | , |
| 27. | valuer | , |
| 28. | cover note | |
| 29. | to make/ to put in claim | |
| 30. | cover/ coverage | |
| 31. | indemnity | |
| 32. | to indemnify | |
| 33. | insurance | |
| 34. | insurant/ insurer | |
| 35. | insured | |
| 36. | to effect insurance | |
| 37. | to provide insurance for | |
| 38. | to renew insurance | |
| 39. | renewal | |
| 40. | to underwrite insurance | |
| 41. | to take out an insurance policy | , |
| 42. | nsurance fee | |
| 43. | subrogation | ( , ( )) |
| 44. | claimant | , ; |
| 45. | compensation | |
| 46. | to inspect damage | |
| 47. | negligent | , |
| 48. | to overvalue | |
| 49. | free of particular average (FPA) | ( , ) |
| 50. | with average (WA) | |
| 51. | against all risks (AAR) | |
| 52. | General Average Loss (GAL) | |
| 53. | in jeopardy | |
| 54. | in proportion to the risk | |
| 55. | sum insured | |
| 56. | insured value | |
| 57. | assessment of damage | |
| 58. | loss assessment | |
| 59. | benefit payment | |
| 60. | endowment insurance | |
| 61. | to cancel a policy | |
| 62. | to issue/ write up a policy | , |
| 63. | to reinstate a policy |
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