| 1. | retail price | |
| 2. | wholesaler price | |
| 3. | net price | |
| 4. | gross price | |
| 5. | to quote a firm price | |
| 6. | fixed terms | / |
| 7. | negotiable terms | , |
| 8. | documents against acceptance | |
| 9. | documents against payment | |
| to handle an order | ||
| 11. | to supply from stock | |
| 12. | to quote a delivery date | |
| 13. | to meet a delivery date | |
| 14. | in duplicate/ in triplicate | 2-/ 3- |
| 15. | to meet the specification | |
| 16. | on the very day | |
| 17. | to comply with the request | |
| 18. | a would be customer | |
| 19. | to rebuff | |
| 20. | to grant discounts | |
| 21. | no discounts being granted | |
| 22. | consignment | |
| 23. | on behalf of | () |
| 24. | to settle prices | |
| 25. | in conformity with | |
| 26. | to ascertain | |
| 27. | on the reverse side | |
| 28. | overall dimensions | |
| 29. | accessories | |
| 30. | payment in advance | |
| 31. | open account | |
| 32. | cash with order | |
| 33. | cash on delivery | |
| 34. | bill of exchange | , |
| 35. | promissory note | , |
| 36. | letter of credit (L/C) | |
| 37. | revocable/ irrevocable L/C | / |
| 38. | carriage paid | |
| 39. | delivery note/ shipping order | |
| 40. | Value Added Tax (VAT) | () |
| 41. | carriage forward |
Unit 4. Order Letters and Replies to Order Letters
Opening
| 1. | Enclosed please find our order for We will be pleased to receive your acceptance. | , , ... . |
| 2. | We have pleasure in placing with you an order for | |
| 3. | Your letter of 15 June assured me to place a trial order. | 15- . |
| 4. | Your letter of 13 January convinced me to place at least a trial order for the material we spoke about. Therefore please find enclosed our order 43 for | 13- , . 43 |
| 5. | We have pleasure in ordering the following articles from your winter catalogue. | . |
| 6. | Thank you for your order which we will accept on terms quoted by you. | , , . |
| 7. | We are pleased to place an order with your company for... | |
| 8. | Please find enclosed our Order 87 for | 87 |
| 9. | The enclosed order 209 is for | 209 |
| 10. | Thank you for you enquiry of 18 September regarding the machines we wrote you about. Enclosed you will find our official order. | 18- , . . |
Quantity
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| 1. | We are ordering 50 each of the following items. | 50 . |
| 2. | We urgently require 100 each of the following items. | 100 . |
| 3. | Our trial order was satisfactory. That is why we are ordering a quantity of 100 of your watches. | . 100 . |
| 4. | We hereby place the following order | , . |
Quality
| 1. | The quality must be up to sample. | . |
| 2. | We can only use top quality products. | . |
| 3. | The above mentioned order involves only items of the best quality. | . |
| 4. | Please send only pure wool. Mixtures are unsuitable. | , . . |
| 5. | The material must match the enclosed pattern. | . |
| 6. | The quality must be up to the sample we enclose. | , . |
Packing
| 1. | The goods should be packed in cases/ crates/ containers/ drums/ barrels/ sacks. | / / / / / . |
| 2. | Each piece of crockery must be wrapped in thick paper and shipped in wooden crates marked and numbered | , ... . |
| 3. | These spare parts must be well greased before being loaded into crates. | ֳ , . |
| 4. | These goods must be wrapped in thick waterproof paper to avoid wear by friction. | ֳ , . |
| 5. | To avoid shipping damages, we have to insist on sturdy wooden boxes for packing. | , . |
| 6. | Please ship the above order in foam-lined boxes. | . |
| 7. | Please pack the ordered goods in sturdy cartoons. | . |
| 8. | The machines must be well greased with all movable parts secured before being loaded into crates, which must be marked. | , , . |
| 9. | The carpets must be wrapped in thick grease-proof paper which is reinforced at both ends to avoid wear by friction. | , . |
| 10. | Each piece of china is to be individually wrapped in thick paper, packed in straw, and shipped in wooden crates marked Handel with care. Fragile and numbered from 1 to 10. | , , . 1 10. |
| 11. | The supplier will package, mark and dispatch any hazardous goods and materials according to the regulations. | , . |
| 12. | The accompanying Dangerous Goods Declaration/ Certificate of Origin have to include all details required under respective transportation instructions. The supplier shall be liable for any damage and bear the cost arising from lack to comply with these rules and regulations. | / . - - , . |
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Prices
| 1. | We must point out that your prices are considerably higher than those of your competitors. | , . |
| 2. | We are ready to buy your machines if you reduce/ lower the price by 5%. | , 5%. |
| 3. | If the price is as high as one quoted by you, we must say that we will have to sell the goods at the smallest of the profit margins. | , , , . |
| 4. | As your price is too high, you must realize that your chances of securing this order are very slight. | , , . |
| 5. | It is felt that that the fair price would be | , |
| 6. | If you are in the position to quote us lower prices and improve your terms, we may revert to the matter again. | , . |
| 7. | Having carefully examined the matter, we have found the means to reduce the price. | , . |
| 8. | Please let us know if you can accept these prices. Otherwise we are reluctantly compelled to turn down the order. | , , . . |
| 9. | Unless otherwise agreed in writing the buyer shall pay the purchase price within 7 days with a 5% discount, or at net price within 30 days after dispatch/ delivery/ supply of the goods and receipt of the invoice/ purchase order/ VAT. | , 5% , 30- / / -/ / . |
| 10. | The price stated in the order is binding. Unless otherwise agreed in writing, the price covers delivery/ shipping and packaging. If the supplier reduces the price and improves conditions during the time between the submission of the order and the delivery, the prices and conditions valid on the date of delivery/ ordering/ sending shall apply. | ֳ, , . , / . , , / / . |
Discounts
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| 1. | Thank you for offering a trade discount of 20% and a quantity discount for orders over 500 units. | 20% 500 . |
| 2. | We would like to thank you for the 30% trade discount and 10% quantity discount you allowed us. | 30% 10% , . |
| 3. | We feel that your discount of 5% is rather low. | , 5% . |
| 4. | We would like to say that 5% cash discount is quite satisfactory. | , 5% . |
| 5. | We would like to take advantage of the trade discount you offered for prompt settlement. | , . |
| 6. | Though the rather low trade discount of 15% disappointed us, we will place an order and hope that this allowance can be reviewed at some time in the near future. | 15% , , . |
| 7. | We hope that 5% discount off net prices could be reviewed in the future. | , 5% . |
Methods of delivery
| 1. | You must know that the only air/ rail/ sea freight will ensure prompt delivery. | , / / . |
| 2. | This fragile consignment should be delivered by road to avoid constant handling. | , . |
| 3. | Please send the goods by air/ sea/ road/ rail freight. | , / / / . |
| 4. | Please remember that only air freight will ensure prompt delivery. | , , . |
| 5. | Please send the goods by/ via UBC as we need them urgently. | , UBC, . |
| 6. | We advise delivery by road to avoid constant handling of this fragile consignment. | . |
Terms of delivery
| 1. | Please send the above order immediately on completion. | . |
| 2. | Immediate delivery is requested. | . |
| 3. | We expect your shipment within 4 months. | 4- . |
| 4. | It is essential that the goods are delivered before the beginning of November in time for the Christmas rush. | , г . |
| 5. | We can allow you a 4 month delivery period. | 4- . |
| 6. | Our time of delivery is 5 days/ weeks/ months. | 5 / / . |
| 7. | We require the merchandise ordered most urgently and request the fastest delivery. | , . |
| 8. | The goods must be delivered by 25 March. | 25- . |
| 9. | Please confirm that you can complete work before the end of October as the opening of the shop is planned for the beginning of November. | , , , . |
| 10. | Delivery must be within 3 weeks. | 3- . |
| 11. | Please confirm your delivery date. | , . |
| 12. | The goods can be delivered immediately on receipt of our order. | . |
| 13. | Delivery must be effected as soon as possible. | . |
| 14. | Machines made to specification can be delivered within 4 months. | , , 4- . |
| 15. | Delivery before May is a firm condition of this order, and we reserve the right to refuse the goods delivered after that time. | , , . |
| 16. | Please note that delivery must be effected before (date). | , , (). |
| 17. | The order is placed on the understanding that the goods arrive here before (date). | , (). |
| 18. | If a delay in our handling of our order/ invoice occurs as a consequence of limited data availability, the supplier will be held responsible. Consequently, B/E / payment/ COD settlement times will be extended by the duration of the delay. | / - , . , / / . |
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Payment
| 1. | We agree to pay by bank transfer/ bill of exchange. | / . |
| 2. | Payment will be made by letter of credit at sight/ 30 days/ 60 days. | / 30- / 60- . |
| 3. | You will draw on us 30 d/s bill, documents against acceptance. | 30- , . |
| 4. | Payments should be made against quarterly statements. | . |
| 5. | We will pay cash on delivery (COD). | . |
| 6. | Please forward the goods to us cash on delivery. | . |
| 7. | On receipt of goods we will advise our bank to forward the amount of your invoice. | ϳ -. |
| 8. | Please draw up a bill of exchange on us for 5 months. | 5- . |
| 9. | We are prepared to give you an irrevocable letter of credit. | . |
| 10. | Could you grant a long-term credit to us? | ? |
| 11. | Once we have received your advice, we will send a bankers draft to | , |
| 12. | Payment with order by bankers draft or check on a UK bank. | . |
| 13. | Payment is being made by bankers draft in settlement of your invoice for $ 500. | - 500 . |
| 14. | Please draw $500 on us at 90 days. | , , 500 90- . |
| 15. | Would you allow us to postpone settlement of your account? | . |
| 16. | We agreed that payments would be made against quarterly statements. | , . |
| 17. | Please send us half of the amount by return, and sign the enclosed acceptance for the remainder. | , . |
| 18. | Please draw on us for the amount of your invoice. | , , -. |
| 19. | As agreed you will draw on us at 30 days, documents against acceptance with the documents being sent to our bank at | , 30- , , |
| 20. | We usually effect payment by letter of credit/ check/ bank transfer. | / / . |
| 21. | Our terms of payment are cash in advance/ cash with order/ payment on invoice/ payment on receipt of invoice/ payment by bank draft against pro forma invoice/ one third with order, one third on delivery, one third within two months after delivery/ cash on delivery/ payment on receipt of goods/ payment within 60 days from date of invoice/ net cash/ payment against 3 months acceptance/ payment by bill of exchange/ payment by check/ payment by bankers draft/ payment by bankers transfer/ documents against payment/ cash against documents/ documents against acceptance/ payment by (ir)revocable and (un)confirmed/ by documentary letter of credit | / / -/ -/ -/ , , / / / 60- -/ / 3- / / / / / / / / () () / |
| 22. | We would like to confirm that payment is to be made by irrevocable letter of credit which we have already applied to the bank for. | , , . |
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Refusal of offers
| 1. | We regret that we are unable to make use of your offer at present. | , . |
| 2. | If you are able to accommodate us with regard to the price, we may be interested in placing an order. | , , , , . |
| 3. | As your prices are too high/ uncompetitive, we cannot take your offer into consideration. | / , . |
| 4. | We cannot expect satisfactory sales, unless you reduce your prices by at least 5%. | , 5%. |
| 5. | This article is not suitable for our market. | . |
| 6. | We have only recently replenished our stock. | . |
| 7. | We feel that this software program is likely to become obsolete in the very near future, and have therefore decided not to place an order. | , , , , . |
Cancellation of an order
| 1. | We are sorry to have to cancel our order for/ We regret being compelled to cancel our order for/ We regret having to cancel our order for | , |
| 2. | As our customer has just informed us that the device is no longer needed, we have no alternative but to cancel our order. We hope that we will soon be able to make up for the inconvenience caused by placing another order. | 볺 , , , . , , . |
Closing
| 1. | Please confirm receipt of our order. | , . |
| 2. | We hope that this will be the first of many orders we will be placing with you. | , , . |
| 3. | If the goods sell as well as we hope, we will send further orders in the near future. | , , . |
| 4. | Before we consider placing an order, we would like to know | , ... |
| 5. | We would like to have a trial of the items mentioned. | . |
| 6. | I look forward to receiving you advice/ shipment/ confirmation. | / / . |
| 7. | We will submit further orders, if this one is completed to our satisfaction. | , . |
| 8. | In carrying out the above order, please use extreme care. | . |
| 9. | If you dont have any listed items in stock, please dont send substitutes in their place. | , , . |
| 10. | We request constant quality check when processing this order. | . |
| 11. | We request speedy processing of our order. | . |
| 12. | We hope, processing of this order wont not present any problems. | , . |
| 13. | We look forward to doing business with you in the future/ receiving your shipment. | / . |
| 14. | If goods sell as well as we hope we would place a firm order. | , , . |
| 15. | If you complete this order, we will submit further orders. | , . |
| 16. | Your early attention to this order will be appreciated. | . |
| 17. | We trust that you will give this order your usual prompt attention and care. | , , , . |
| 18. | Your careful attention to our instructions will be appreciated. | , . |
| Please note that delivery is required by 5 June without fail. | , , 5- . | |
| 20. | If this order is satisfactory executed we will place further orders with you. | , . |
| 21. | Prompt delivery would be appreciated as the goods are needed urgently. | , . |
| 22. | As our stocks of these articles are running low, we would appreciate your early delivery. | , . |
| 23. | Please acknowledge receipt of this order and confirm that you will be able to deliver by (date). | , , (). |
| 24. | We hope the goods will reach you safely and that you will be pleased with them. | , , . |
| 25. | We hope you will find the goods satisfactory and look forward to receiving further orders. | , , . |
Acknowledging an order
| 1. | I hereby acknowledge the receipt of the following documents... | |
| 2. | I am acknowledging receipt of your order for Your order will be processed as quickly as possible. | . |
| 3. | Please find enclosed our order 78 for | 78 |
| 4. | I am pleased to acknowledge receipt of your order 345. | 345. |
| 5. | Thank you for your order 43 which we received today. We are now dealing with it and you may expect delivery within the next three weeks. | 43, . , . |
Execution of orders
| 1. | The goods are ready for dispatch and we would like to have your instructions. | , . |
| 2. | The above order has been completed and sent to the port where it is awaiting loading onto the ship which sails for (place of destination) on (date) and arrives on (date). | , , ( ) () (). |
| 3. | We are pleased to advise you that the goods you ordered (Order 67) were put on flight 345 leaving on (date) arriving on (date). Please find enclosed air waybill 98 and copies of invoice. | , , ( 67) 345, () (). 98 ﳿ -. |
| 4. | We managed to get all items from stock with the exception of | |
| 5. | Your order 876 has now been placed on board of the ship sailing from the port on (date) and arriving on (date). | 876 , () (). |
| 6. | We would like to advise you that your order has been shipped on (date) and should reach you within the next ten days. | , (), . |
| 7. | As you don't give any special instructions for forwarding, we are passing your order to our forwarding agent in the usual way. | , , . |
| 8. | We have taken special care to see that the goods have been packed as per your instructions, the 4 crates being marked with your name and numbered 1-4. Each crate measures and weighs | , , 4 1- 4-. |
| 9. | Your order is being processed now and should be ready for dispatch next week. | . |
| 10. | We are pleased to say that we have already made up your order 78 and are now making arrangement for shipment to (place of destination). | , 78 ( ). |
| 11. | It will take about three weeks to process your order. | . |
| 12. | We can guarantee delivery before (date). | (). |
Delays in delivery
| 1. | I was surprised and sorry to hear that your consignment 856 had not reached you. On enquiry I found that it had been delayed by I am now trying to get the goods transferred to the ship which should sail for (place of destination) before the end of the week. I will keep you informed. | , , 856 . , , , ( ) . . |
| 2. | I am writing to tell you that there will be a delay in delivery. This is due to Nevertheless your order has been transferred to (name of the firm) and is being processed there. I apologize for the delay which was due to circumstances beyond our control. | , , . ( ) . , . |
| 3. | We are sorry to inform you that there will be a hold up in getting your consignment to you. This is due to cut in supplies from (name of the firm). We have contacted a possible supplier and he will let us know if he can help us. If you wish to cancel the order you may, but you will find most manufacturers are experiencing the same difficulties at present. | , , . ( ). , , . , , , . |
Refusing an order
| 1. | Thank you for your order of (date) but we regret to have to disappoint you | (), , , |
| 2. | We regret that we are unable to supply the goods ordered. | , . |
| 3. | We are sorry that we cannot accept your order. | , . |
| 4. | We are sorry to say that we are completely out of stock of this item that is why we have to turn down the order. | , , . |
| 5. | It is not possible for us to execute your order at the prices stipulated/ within the delivery period requested by you. | / , . |
| 6. | As we dont supply these machines direct from the factory, we refer you to (name of the company), our authorized dealers in your area. | , ( ), . |
| 7. | The software ordered is in short supply at the moment and we would ask you to contact us again in three weeks, if this is possible. | , , , . |
| 8. | Supplies of raw materials are becoming difficult to obtain and we have no alternative but to decline your order. | , , . |
| 9. | Due to the shortage of trained help, we can't accept your order. | . |
| 10. | Because our supply of raw materials has been committed to other orders for months in advance, we can't accept your order. | , |
| 11. | Due to the strike in our area, we are far behind in production. | . |
| 12. | We regret to inform you that this article is out of stock/ the production of this article has been discontinued due to lack of demand. | , , / . |
| 13. | Unfortunately these articles are no longer available/ are out of stock. | , / . |
| 14. | We no longer manufacture this item. | . |
| 15. | The article is no longer available. | . |
| 16. | We are out of stock/ have run out of stock/ no longer stock this item. | / . |
| 17. | Our stocks have been sold out/ have been cleared/ are depleted. | / . |
| 18. | A new supply will not be available till (date). | (). |
| 19. | We are sorry to say that we are completely out of stock of this item and it will be at least six weeks before we get our next delivery, please contact us then. | , , , , . , . |
| 20. | Thank you for your order for. Unfortunately we have run out of this article. As you have requested only this material, we will not offer a substitute, but hope we will get delivery of a new consignment within the next two weeks. We hope you will contact us then. | , . , , . , . |
| 21. | We received your order for today, but regret that due to we are unable to fulfill the order, and we realize that other models will not suit your requirements. You can rely on us to keep you informed of the developments. | , , , , 쳺, . , |
