(SEM, , - ).
Corporate Performance Management - (Business Intelligence, BI), .
ERP- +CRM, SCM, PLM
- : , .
(Business Intelligence) , .
Business Intelligence :
;
( ) , - ;
, .
:
, , ;
: (OLAP), , ; (KPI, BSC);
(, , , );
: , , .
OLAP .
OLAP , ,
Data mining , :
,
Text mining
Web mining
20
- -.
-
-
(, )
- (Gartner Group)
-
-
-