- : , - , , (-) .
- , , .
-. - : - (outsourcing call center), - (inhouse call center), - (call center on-demand)
-: , , , ( ), , IVR, , , , , , ( .. ), (8-800)
- , (customer service), , . - : -, , . - : , (IVR), , 8-800 (freephone) . - -, , : , , : , |CallerID . ., ., ., (, , )., ., ., ., ,
. .
. , , , .
2 - , .
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B2C - B2C (Business-to-Consumer) - , (Business) , , "" (Consumer). , ѐ , .., , - , . ( , ). , . . , : , . ( )
C B2B - 2 business to business, . , ,
, ―
, , ,
, , B2B
, ,
.
B2B :
―
ѐ ѐ
, ,
, . .
, :
, (
G2B G2C).