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1. Getting through. Greeting, Requesting, Introducing self, Checking identity, Stating purpose of a call, Receiving phone calls, Stating the subject, Referring to previous communication Discussion Activities with cards Studies in the multimedia classrooms  
2. Offering information, Asking for information Interview Report White board  
3. Accepting, Declining, Confirming Role play Report Internet resources  
4. Clarifying, Repeating, Rephrasing, Requesting, Explaining. Dialogue Homework checks Studies in the multimedia classrooms  
5. Stating dissatisfaction, Apologizing, Requesting, Demanding, Promising Monologue Testing White board  
6. Confirming, Checking, Negotiating the end of a call, Thanking, Saying good-bye Discussion Revision test Studies in the multimedia classrooms  
7. Opening courtesy, Greetings, Describing structure, Referring to time policy, Referring to question policy, Expressing intentions, Getting attention Interview Mini presentation Internet resources  
8. Stating that you want to speak / continue the talk, Introducing the topic, Stating purpose, Stating aims / objectives Role play Activities with cards Studies in the multimedia classrooms  
9. Moving to a new topic, Postponing, Digressing, Identifying reasons/problems/results, Making boundaries Dialogue Report White board  
10. Referring to what went before or comes later, Linking and showing the relationship between the ideas, Making new / given information, Identifying the important points Monologue Report Internet resources  
11. Expressing intentions, Describing process, Expressing time, Expressing condition Debates Homework checks Studies in the multimedia classrooms  
12. Describing location, movement, direction, Describing changes / trends, Focus on the cause of the change or the reason for change, Focus attention on benefits or problems which arose as a result of the change, Giving reasons, Expressing cause and effect, Expressing similarity and difference Discussion Testing White board  
13. Comparing and contrasting, Expressing possibility, probability and certainty, Summarizing, Introducing conclusion Role play Revision test Internet resources  
14. Putting forward ideas and views, Balancing arguments, Attracting attention, Drawing conclusions, Tactical questioning, Handling of questions Monologue Mini-presentation Studies in the multimedia classrooms  
15. Referring to visuals, Referring to things outside the oral text Debates Homework checks White board  
16. Opening the meeting, Nominating topics for discussion, Rejecting topics, Asking people on the subject, Postponing a topic, Coming back to a topic, Referring to time boundaries, Summarizing, Restating, Rephrasing, Concluding, Closing the meeting Report Testing Internet resources  
17. Negotiating procedures, Setting out facts and figures, Expressing opinions, Supporting an argument, Agreeing/disagreeing, Expressing reservation, Adding new points, Balancing new points of view, Expressing advantages and disadvantages Dialogue Revision test Studies in the multimedia classrooms  
  Making suggestions, Postponing, Ignoring, Interrupting, Clarifying, Rephrasing, Restating to make a point clear, Checking, Motivating for various forms of feedback Discussion Homework checks White board  
  Repeating, Asking for explanations, Showing understanding, Referring to time boundaries, Concluding, Confirming Interview Testing Studies in the multimedia classrooms  
  Welcoming, Introducing, Arranging small talk before a meeting, Formal thanks, Saying goodbye, Calling attention, Signaling the start, Giving background information, Starting purpose, Inviting the speakers, Asking for explanations, Showing understanding Role play Revision test Internet resources  
  Putting forward views and ideas, Balancing arguments, Introducing ideas, Attracting attention Drawing conclusion, Handling questions, Tactical questioning Dialogue Mini presentation Studies in the multimedia classrooms  
  Greeting / welcoming, Introducing, Arranging small talks before negotiations, Formal thanks, Gift giving procedure, Saying goodbye Monologue Activities with cards White board  
  Introducing an idea, Setting up objectives, Agreeing objectives, Agreeing procedure Discussion Report Internet resources  
  Identifying requirements, Attention getting, Interrupting, Opinion giving, Explaining, Requesting, Emphasizing / highlighting, Reaching an agreement Interview Report Studies in the multimedia classrooms  
  Arguing / rejecting/ accepting, Putting forward options, Introducing different issues Role play Homework checks White board  
  Suggesting / proposing, Clarifying/ confirming/ paraphrasing, Generating and evaluating options Dialogue Testing Internet resources  
  Agreeing / disagreeing, Putting forward proposals, Reacting to proposals, Asking questions, Dealing with questions, Exchanging information Monologue Homework checks Studies in the multimedia classrooms  
  Discussing conditions and terms of a contract, Reacting to what other people have said Debates Revision test Studies in the multimedia classrooms  
  Generating, Summarizing, Concluding, Closing the negotiation Discussion Mini presentation White board  
  Coming to an agreement using collaborative model of negotiation Interview Homework checks Studies in the multimedia classrooms  
   

 

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