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Please tick all applicable sections




, . I dont recognize the above transaction; additional information is needed to identify the transaction.
. I neither authorized nor participated in the above transaction.
, . I confirm that the card was in my possession all the time.
( ) , .. , ( ) . , (expected delivery date of goods)________. I (the authorized person) have not received purchased service because the Merchant was unwilling unable to provide one.
. . I have paid the transaction by alternate means, not by the card. I enclose my proof of payment.
. . I have found the error in the transaction amount calculation. I enclose approving documents.
________ ________. . The amount of the transaction has been altered from ______ to_________. I enclose a copy of my receipt as a proof.
. The enclosed credit voucher has not been credited to my card account.
: _______:___________( ). I have been charged: _______twice: _________times for the same transaction.
_______________, I have participated in the ATM transaction for the amount of ________ but: □ /have not received requested cash □ /received only part of requested cash amount of________
, . , __________( ). I have cancelled my continuous authority with the Merchant but my account is still being charged. I enclose a copy of my letter to the Merchant and confirm that the authority was cancelled of__ (date).
________ , . , . I did take part in the transaction for__ at the Merchant but I did not take part in the otter transactions charged by this Merchant. I confirm that the card was in my possession at the time they were made.
, / , ______________ (., , . )___/___/___(//). _____________. I certify that I made a Hotel/Car reservation but I cancelled it by __ (phone, fax, e-mail) on the__/_/___ (DD/MM/YY). Cancellation Code is _.
: . Other
(Date) (Signature)   * , 200 , . (Phone)
       

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