1.... have the right to return faulty goods and demand a refund from the supplier.
2. Prices of... goods have risen by an average of 3% in the last 3 month.
3. A good hairdresser never lacks....
4. Please serve the next... before answering the phone.
5. … of alcohol in that country is high.
6. The government... new legislation concerning health and safety in factories.
7. The Consumers' Association... the rights of the consumer.
8. We made money on... of our house.
9. My... prepares my tax returns every year.
10. … helped us design our products to sell better.
11. She has good... in clothes.
12. We... various towns before we decided where to buy a house.
investigated, taste, market research, the resale, accountant, safeguards, has passed, the consumption, customer, clients, consumer, consumers.
Fill in the missing prepositions.
Consumer Protection
Consumer protection means safeguarding the interests... the consumer.... the growth... the number... products... offer, and the size... the companies producing and selling them, it has become much more difficult... consumers to protect their own interests. Thus a movement... consumer protection has emerged... the last 40 years... the developed countries. The areas where consumer protection has been seen as most important have been the way goods and services have been described, labelled and advertised; the quality and safety... goods, buying... credit and guarantees.
(on (2), in (3), for (2), of (4).with)
10. Answer the following questions:
1. What do we call people who buy things from other individuals or shops, pay for service or order something from a company?
2. Who are consumers?
3. What movement has emerged in the last 40 years?
4. What arc the four basic rights of consumers?
5. Who investigates consumer tastes and with what purpose?
Familiarize yourself with the following idioms. Consult your dictionary and translate the sentences into Ukrainian. Think of situations where you could use them.
1. Don’t believe him! He is a slippery customer.
2. I don’t want to go to law, but I shall have to if he doesn’t offer me fair compensation.
3. when you are being interviewed for a job, you must weigh your words before answering the questions they put to you.
4. Don’t waste words on that man; he isn’t interested in our complaint.
5. The losses you made on the Stock Exchange last year should have taught you a lesson.
12. Comment on:
“Do not fear when your enemies criticize you. Beware when they applaud.”
Student Independent Study
Consumerism
Most people are concerned with the reliability of products and services they use. Many private groups and government actions work to ensure the well-being of consumers. Consumers themselves, however, must be proactive in their buying habits. You’ll learn how consumerism, a movement to educate buyers about the purchases they make and to demand better and safer products from manufactures, affects people.
Consumer Rights.
Since the early 1960s consumerism has grown steadily. Businesses can no longer assume it is buyer’s responsibility to know whether a product is safe, food is healthful, or advertising is accurate. The four consumer rights:
- The right to safety – protection against goods that are dangerous to life or health.
- The right to be informed – information for use not only as protection against fraud but also as the basis for reasoned choices.
- The right to choose – the need for markets to be competitive (have many firms) and for government to protect consumers in markets where competition does not exist, such as electric service.
- The right to be heard – the guarantee that consumer interests will be listened to when laws are being written.
Later was added the fifth right:
- The right to redress – the ability to obtain from the manufacturers adequate payment in money or goods for financial or physical damages caused by their products.
Help for Consumers.
The Verkhovna Rada passed consumer-protection legislation. Today, consumers dissatisfied with a specific product can complain to the store manager or write to the manufacturer. They also may take the case to small claims court or hire a lawyer. In addition, government agency is available to help consumers.
Consumer Responsibilities.
You have consumer responsibilities as well as rights. If a product or service is faulty, it is the consumer’s responsibility to initiate the problem-solving process. The Office of Consumer Affairs suggests that you do the following:
[1] Report the problem immediately. Do not try to fix a product yourself, because doing so may cancel the warranty.
[2] State the problem and suggest a fair and just solution – replacement, refund, etc.
[3] Include important details and copies of receipts, guarantees, and contracts to support your case.
[4] Describe any action you have taken to try to correct the problem.
[5] Keep an accurate record of your efforts to get the problem solved. Include the names of people you speak or write to and the dates on which you communicated.
[6] Allow each person reasonable time, such as three weeks, to solve the problem before contacting another source.
[7] If you need to contact the manufacturer in writing, type your letter or send an E-mail directly. Keep a copy.
[8] Keep cool. The person who helps you solve your problem is probably not responsible for the problem.
Another responsibility of consumers is to exhibit ethical behavior by respecting the rights of producers and sellers. For example, a responsible consumer will not try to return a used item because it has been advertised elsewhere for a lower price.
Vocabulary:
to ensure – страхувати, гарантувати, забезпечувати
to affect – впливати, уражати
to assume – привласнювати, вважати, припускати
accurate – точний
fraud – обман, шахрайство, шахрай
to redress – відшкодовувати, відновлювати
to complain – скаржитися
to cancel the warranty – скасовувати, анулювати гарантію
Comprehensive exercises:
1. Could you give English equivalents to the following words:
Надійність товарів та послуг, забезпечувати добробут споживачів, покупка, вимагати кращих і безпечніших продуктів, реклама, права споживачів, обов’язок споживачів, захист від підробок, отримати відповідну грошову компенсацію, прийняти закон про захист споживачів, звертатися до суду, вирішувати непорозуміння, формулювати проблему, квитанція, поважати права, річ, яка була у вжитку, дотримуватися етичної поведінки.
2. Fill in the blanks with the necessary words:
- You must seek … in the law courts for the damage to your car.
- He gave his son some money for the … of his school books.
- Our neighbour said he’d … about us to the police if we made any more noise.
- Give me an … report of what happened.
- The … complained about the increase in the price of meat.
- She … her trip to New York as she was ill.
- We should place an … in a newspaper for someone to look after the garden.
- Ask him to give you a … when you pay the bill.
- They’ll repair our car without charging because it’s still under …
- An act of deceitful behaviour for the purpose of gain, may be punishable by law/ dishonesty is called
(complain, consumers, redress, accurate, warranty, advertisement, receipt, fraud, purchase, cancel)
3. Graphic Organizer
         Create a diagram to list your rights as a consumer. Get ready to explain them.
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