activity......................................................................................................... 3.3.11
association................................................................................................... 3.2.8
audit............................................................................................................. 3.13.1
audit client.................................................................................................... 3.13.11
audit conclusion........................................................................................... 3.13.10
audit criteria................................................................................................. 3.13.7
auditee.......................................................................................................... 3.13.12
audit evidence............................................................................................... 3.13.8
audit findings............................................................................................... 3.13.9
auditor.......................................................................................................... 3.13.15
audit plan..................................................................................................... 3.13.6
audit programme.......................................................................................... 3.13.4
audit scope................................................................................................... 3.13.5
audit team........................................................................................................ 3.13.14
capability..................................................................................................... 3.6.12
change control.............................................................................................. 3.3.10
characteristic................................................................................................ 3.10.1
combined audit............................................................................................. 3.13.2
competence.................................................................................................... 3.10.4
competence acquisition................................................................................ 3.4.4
complaint..................................................................................................... 3.9.3
concession.................................................................................................... 3.12.5
configuration................................................................................................ 3.10.6
configuration authority................................................................................ 3.1.5
configuration baseline.................................................................................. 3.10.7
configuration control board (admitted term for configuration authority)..... 3.1.5
configuration object...................................................................................... 3.3.13
configuration management........................................................................... 3.3.9
configuration status accounting.................................................................... 3.8.14
conformity.................................................................................................... 3.6.11
context of the organization........................................................................... 3.2.2
continual improvement................................................................................ 3.3.2
contract........................................................................................................ 3.4.7
correction..................................................................................................... 3.12.3
corrective action........................................................................................... 3.12.2
customer....................................................................................................... 3.2.4
customer satisfaction.................................................................................... 3.9.2
customer satisfaction code of conduct.......................................................... 3.9.5
customer service........................................................................................... 3.9.4
data.............................................................................................................. 3.8.1
defect............................................................................................................ 3.6.10
dependability................................................................................................ 3.6.14
design and development............................................................................... 3.4.8
determination............................................................................................... 3.11.1
deviation permit........................................................................................... 3.12.6
dispositioning authority (admitted term for configuration authority............ 3.12.5
dispute......................................................................................................... 3.9.6
dispute resolution process provider (admitted term for DRP-provider)....... 3.2.7
dispute resolver............................................................................................ 3.1.6
document...................................................................................................... 3.8.5
documented information.............................................................................. 3.8.6
DRP-provider............................................................................................... 3.2.7
effectiveness................................................................................................. 3.7.11
efficiency...................................................................................................... 3.7.10
entity (admitted term for object)................................................................... 3.6.1
external provider.......................................................................................... 3.2.6
external supplier (admitted term for external provider)............................... 3.2.6
feedback....................................................................................................... 3.9.1
grade............................................................................................................ 3.6.3
guide............................................................................................................. 3.13.13
human factor................................................................................................ 3.10.3
improvement................................................................................................ 3.3.1
information.................................................................................................. 3.8.2
information system...................................................................................... 3.8.4
infrastructure................................................................................................ 3.5.2
innovation.................................................................................................... 3.6.15
inspection..................................................................................................... 3.11.7
interested party............................................................................................ 3.2.3
involvement.................................................................................................. 3.1.3
item (admitted term for object)..................................................................... 3.6.1
joint audit..................................................................................................... 3.13.3
management................................................................................................. 3.3.3
management system..................................................................................... 3.5.3
measurement................................................................................................ 3.11.4
measurement management system............................................................... 3.5.7
measurement process................................................................................... 3.11.5
measuring equipment................................................................................... 3.11.6
metrological characteristic............................................................................ 3.10.5
metrological confirmation............................................................................ 3.5.6
metrological function.................................................................................... 3.2.9
mission......................................................................................................... 3.5.11
monitoring.................................................................................................... 3.11.3
nonconformity.............................................................................................. 3.6.9
object............................................................................................................ 3.6.1
objective....................................................................................................... 3.7.1
objective evidence......................................................................................... 3.8.3
observer....................................................................................................... 3.13.17
organization................................................................................................. 3.2.1
output.......................................................................................................... 3.7.5
outsource (verb)........................................................................................... 3.4.6
performance................................................................................................. 3.7.8
policy........................................................................................................... 3.5.8
preventive action.......................................................................................... 3.12.1
procedure..................................................................................................... 3.4.5
process......................................................................................................... 3.4.1
product......................................................................................................... 3.7.6
product configuration information............................................................... 3.6.8
progress evaluation...................................................................................... 3.11.9
project.......................................................................................................... 3.4.2
project management..................................................................................... 3.3.12
project management plan............................................................................. 3.8.11
provider....................................................................................................... 3.2.5
quality.......................................................................................................... 3.6.2
quality assurance.......................................................................................... 3.3.6
quality characteristic.................................................................................... 3.10.2
quality control.............................................................................................. 3.3.7
quality improvement.................................................................................... 3.3.8
quality management..................................................................................... 3.3.4
quality management system......................................................................... 3.5.4
quality management system consultant........................................................ 3.1.2
quality management system realization........................................................ 3.4.3
quality manual............................................................................................. 3.8.8
quality objective........................................................................................... 3.7.2
quality plan.................................................................................................. 3.8.9
quality planning........................................................................................... 3.3.5
quality policy............................................................................................... 3.5.9
quality requirement...................................................................................... 3.6.5
record........................................................................................................... 3.8.10
regrade......................................................................................................... 3.12.4
regulatory requirement................................................................................. 3.6.7
release.......................................................................................................... 3.12.7
repair............................................................................................................ 3.12.9
requirement.................................................................................................. 3.6.4
review........................................................................................................... 3.11.2
rework.......................................................................................................... 3.12.8
risk............................................................................................................... 3.7.9
scrap............................................................................................................ 3.12.10
service.......................................................................................................... 3.7.7
specific case.................................................................................................. 3.8.15
specification................................................................................................. 3.8.7
stakeholder (admitted term for interested party).......................................... 3.2.3
statutory requirement................................................................................... 3.6.6
strategy........................................................................................................ 3.5.12
success......................................................................................................... 3.7.3
supplier (admitted term for provider).......................................................... 3.2.5
sustained success.......................................................................................... 3.7.4
system.......................................................................................................... 3.5.1
technical expert............................................................................................ 3.13.16
test............................................................................................................... 3.11.8
top management........................................................................................... 3.1.1
traceability................................................................................................... 3.6.13
validation..................................................................................................... 3.8.13
verification................................................................................................... 3.8.12
vision........................................................................................................... 3.5.10
work environment........................................................................................ 3.5.5
Приложение ДА
(справочное)
Сведения о соответствии ссылочных международных стандартов
национальным стандартам Российской Федерации
Таблица ДА.1
| Обозначение ссылочного международного стандарта | Степень соответствия | Обозначение и наименование соответствующего национального стандарта Российской Федерации |
| ISO 9001:2015 | IDT | ГОСТ Р ИСО 9001-2015 «Системы менеджмента качества. Требования» |
| ISO 14001:2004 | IDT | ГОСТ Р ИСО 14001-2007 «Системы экологического менеджмента. Требования и руководство по применению» |
| ISO 50001:2011 | IDT | ГОСТ Р ИСО 50001-2012 «Системы энергетического менеджмента. Требования и руководство по применению» |
| ISO 9004:2009 | IDT | ГОСТ Р ИСО 9004-2010 «Менеджмент для достижения устойчивого успеха организации. Подход на основе менеджмента качества» |
| ISO 10001:2007 | IDT | ГОСТ Р ИСО 10001-2009 «Менеджмент качества. Удовлетворенность потребителей. Рекомендации по правилам поведения для организаций» |
| ISO 10002:2014 | * | |
| ISO 10003:2007 | IDT | ГОСТ Р ИСО 10003-2009 «Менеджмент качества. Удовлетворенность потребителей. Рекомендации по урегулированию спорных вопросов вне организации» |
| ISO 10004:2012 | * | |
| ISO 10008:2013 | IDT | ГОСТ Р ИСО 10008-2014 «Менеджмент качества. Удовлетворенность потребителей. Руководящие указания по электронным торговым сделкам между юридическими и физическими лицами» |
Продолжение таблицы ДА.1
| Обозначение ссылочного международного стандарта | Степень соответствия | Обозначение и наименование соответствующего национального стандарта Российской Федерации |
| ISO 10012:2003 | IDT | ГОСТ Р ИСО 10012-2008 «Менеджмент организации. Системы менеджмента измерений. Требования к процессам измерений и измерительному оборудованию» |
| ISO 19011:2011 | IDT | ГОСТ Р ИСО 19011-2012 «Руководящие указания по аудиту систем менеджмента» |
| ISO 10005:2007 | ГОСТ Р ИСО 10005-2007 «Менеджмент организации. Руководящие указания по планированию качества» | |
| ISO 10006:2003 | IDT | ГОСТ Р ИСО 10006-2005 «Системы менеджмента качества. Руководство по менеджменту качества при проектировании» |
| ISO 10007:2003 | IDT | ГОСТ Р ИСО 10007-2007 «Менеджмент организации. Руководящие указания по управлению конфигурацией» |
| ISO 10014:2006 | IDT | ГОСТ Р ИСО 10014-2008 «Менеджмент организации. Руководящие указания по достижению экономического эффекта в системе менеджмента качества» |
| ISO 10015:1999 | IDT | ГОСТ Р ИСО 10015-2007 «Менеджмент организации. Руководящие указания по обучению» |
| ISO 10018:2012 | IDT | ГОСТ Р ИСО 10018-2014 «Менеджмент качества. Руководящие указания по вовлечению работников и их компетентности» |
| ISO 10019:2005 | IDT | ГОСТ Р ИСО 10019-2007 «Менеджмент организации. Руководство по выбору консультантов по системам менеджмента качества и использованию их услуг» |
| ISO/TR 10013:2001 | IDT | ГОСТ Р ИСО/ТО 10013-2007 «Менеджмент организации. Руководство по документированию системы менеджмента качества» |
Окончание таблицы ДА.1
| Обозначение ссылочного международного стандарта | Степень соответствия | Обозначение и наименование соответствующего национального стандарта Российской Федерации |
| ISO/TR 10017:2003 | IDT | ГОСТ Р ИСО/ТО 10017-2005 «Статистические методы. Руководство по применению в соответствии с ГОСТ Р ИСО 9001» |
| ISO/TS 16949:2009 | IDT | ГОСТ Р ИСО/ТУ 16949-2009 «Системы менеджмента качества. Особые требования по применению ИСО 9001:2008 в автомобильной промышленности и организациях, производящих соответствующие запасные части» |
| ISO 31000:2009 | IDT | ГОСТ Р ИСО 31000-2010 «Менеджмент риска. Принципы и руководство» |
| ISO 1087-1:2000 | * | |
| ISO 3534-2:2006 | * | |
| IEC 60050-192:2015 | * | |
| ISO Guide 73:2009 | IDT | ГОСТ Р 51897-2011/Руководство ИСО 73:2009 «Менеджмент риска. Термины и определения» |
| ISO 704:2009 | IDT | ГОСТ Р ИСО 704-2010 «Терминологическая работа. Принципы и методы» |
| * Соответствующий национальный стандарт отсутствует. До его утверждения рекомендуется использовать перевод на русский язык данного международного стандарта. Перевод данного международного стандарта находится в Федеральном информационном фонде технических регламентов и стандартов. Примечание – В настоящей таблице использовано следующее условное обозначение степени соответствия стандартов: - IDT – идентичные стандарты. |
Библиография
[1] ISO 704:2009, Terminology work – Principles and methods
[2] ISO 1087-1:2000, Terminology work – Vocabulary – Part 1: Theory and application
[3] ISO 3534-2, Statistics – Vocabulary and symbols – Part 2: Applied statistics
[4] ISO 9001:2000, Quality management systems – Requirements
[5] ISO 9004:2000, Quality management systems – Guidelines for performance
improvements
[6] ISO 10001:2007, Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations
[7] ISO 10002:2014, Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
[8] ISO 10003:2007, Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations
[9] ISO 10004:2012, Quality management – Customer satisfaction – Guidelines for monitoring and measurement
[10] ISO 10005:2007, Quality management systems – Guidelines for quality plans
[11] ISO 10006:2003, Quality management systems – Guidelines for quality management in projects
[12] ISO 10007:2003, Quality management systems – Guidelines for configuration management
[13] ISO 10008, Quality management – Customer satisfaction – Guidelines for business-to-consumer electronic commerce transactions
[14] ISO 10012:2003, Measurement management systems – Requirements for measurement processes and measuring equipment
[15] ISO/TR 10013, Guidelines for quality management system documentation
[16] ISO 10014, Quality management – Guidelines for realizing financial and economic benefits
[17] ISO 10015, Quality management – Guidelines for training
[18] ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000
[20] ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of their services
[21] ISO 10241-1, Terminological entries in standards – Part 1: General requirements and examples of presentation
[22] ISO 10241-2, Terminological entries in standards – Part 2: Adoption of standardized terminological entries
[23] ISO 14001, Environmental management systems – Requirements with guidance for use
[24] ISO/TS 16949, Quality management systems – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
[25] ISO/IEC 17000, Conformity assessment – Vocabulary and general principles
[26] ISO 19011:2011, Guidelines auditing management systems
[27] ISO/IEC 27001, Information technology – Security techniques – Information security management systems - Requirements
[28] ISO 31000, Risk management – Principles and guidelines
[29] ISO 50001, Energy management systems – Requirements with guidance for use
[30] IEC 60050-192, International electrotechnical vocabulary – Part 192: Dependability
[31] ISO/IEC Guide 2, Standardization and related activities – General vocabulary
[32] ISO Guide 73, Risk management – Vocabulary
[33] ISO/IEC Guide 99, International vocabulary of metrology – Basic and general concepts and associated terms (VIM)
[34] Quality Management Principles 1)
1) Доступно на сайте: http://www.iso.org.
