- offer more attributes at a price below production costs
- offer as many attributes as possible at a price that is at or slightly above production costs
- shift the price/attribute curve to the right
- offer as many attributes as possible at a price that is significantly above production costs
#78 In TQM, it is the _________ who defines what quality is.
- Customers
- Managers
- Engineers
- quality control managers
#79 All managers have critical roles to play in the TQM process. Normally, the role of functional-level managers is to ______________ the TQM process.
Initiate
Implement
Support
Communicate
When demand for a product peaks and there are relatively few first time buyers left, a product enters the decline stage in its life cycle.
- True
- False
Studies have found that quality is an important factor in new products brought to market for the first time
- True
- False
Core members of a cross-functional new product development team don't change as the project develops.
- True
- False
Entrepreneurs are very likely to have an internal locus of control
- True
- False
It's uncommon for an entrepreneur to fail repeatedly before starting a successful venture
- True
- False
#85 Most new product innovations are of the __________ type
Revolutionary
Quantum product innovation
Incremental product innovation
Skunkworks
One outcome of a time and motion study might be to increase the motions a worker uses to complete a task
- True
- False
In a bureaucracy, positions should be held based on social level or personal contacts
- True
- False
#88 Managers who use a centralized authority approach and a vertical hierarchy in a stable environment to minimize cost of obtaining inputs from the environment and of processing those inputs would be applying which of the following perspectives:
Theory Z
Theory Y
Organic structure
Mechanistic structure
#89 The significant finding of the Hawthorne studies was that:
Illumination at very low levels can affect worker performance
A manager's behavior can affect worker performance
Workers in both control and test groups increased productivity
Workers can be affected by their environment
#90 As Adam Smith toured English factories in the middle of the 18*Pth century he found that one innovation in particular drastically improved the output of a factory. His classic example is that of a pin factory. Managers today must recognize that the use of _____________ to produce goods and services, as observed by Smith, can greatly increase production.
Scientific management
Job enlargement
Job specialization
Job enrichment
John Adams is a manager of a small manufacturing firm. He has expressed interest in improving the productivity of his workers, but doesn't know how to bring it about. Given your knowledge of the Hawthorne effect, what would your advice be to Mr. Adams?
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|
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Pay attention to your workers, their attitude toward you is important to their productivity
Leave your workers alone, they will be more productive if they don't know you're there
Increase the lighting in the workplace; greater lighting increases productivity
Be more directive in your behavior, people respond to direct orders and goal setting
The lower the barriers to entry, the fewer the competitors in an organization's task environment.
True
False
Government regulations can function similarly to brand loyalty and economies of scale in the organization's task environment
True
False
Social structure differs across societies, and can even change within societies over time
True
False
Demand from customers usually grows dramatically in the maturity stage of an industry's development.
True
False
Is the manner in which relationships between people and groups in a society are organized.
Unions
Demographics
Social structure
Socio-cultural forces
