(Customer index). , ( , , , ..).
Applied information economics (AIE ) , , , , ..
Economic value sourced (EVS ). , , : , , , .
Economic value added (EVA ). , . EVA , :
, , , ;
, - .
, , , .
,
() . , , . :
. . .
Gartner Measurement (-). , . , . , , , , , , , , . , ( ) , , , .
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Return of investment (ROI ). , .
Total economic impact (TEI ). , :
. ( ). .
. , . , .
. .
Balanced scorecard (BSC ). , , (, ..). :
(Critical Factors of Success, CFS) : , , -, ;
(Key performance indicators, KPI), .
.