Topical words
to dial набирати номер
to ring/ to call smb up дзвонити по телефону
long distance/ international call міжнародна розмова
to call back передзвонювати
schedule розклад
May/ Can I speak to... Можна мені поговорити з...
Any message? Щось передати?
The line is busy / engaged Лінія зайнята
Don't hang up. Hold on. He кладіть трубку
You are wanted on the phone Вас до телефону
You have the wrong number Ви помилились номером
Can you put me through? Чи можете ви мене з'єднати?
Telephone Etiquette Everybody has tough days. Before picking up the telephone, smile. It will help a voice sound pleasant even if not feeling pleasant. Here are some tips:
• Be kind, polite, direct, enthusiastic, and speak with a strong voice.
• Try to find a quiet room where there is no background noise (i.e. television, radio).
• Do not yell at children or talk to others in the room while on the telephone.
• Do not eat, drink, or chew gum while talking on the telephone.
• Always have paper and pen by the telephone as well as resume, references, work history, questions.
• Make sure the other people in household are prepared to take messages.
• Do not let children answer the telephone.
• Never put an employer on hold to answer call.
• When a person in household answers the telephone, tell them not to ask who it is before they say if applicant is home.
• If asleep when an employer calls, whoever answers the telephone should be instructed to wake the applicant immediately, especially if an employer is calling during the late morning or afternoon hours.
• Make sure the telephone is answered by saying, "Hello", NOT "Speak" or "Yeah"
• When answering the telephone and the caller says, "Is_____ home?" DO NOT
respond with: "Yes". This is confusing to the caller. Instead, answer by saying, "This is he/she" or "Speaking".
An answering machine/voicc mail is used to take calls when an individual is out. If the individual does not have an answering machine, purchase one NOW so that calls from potential employers are not missed. If the individual has an answering machine, now is the time to update the "unusual" or "unique" greeting. Ask: "What will the future employer think of my message and how that message represents me?" Some tips: Do:
• Make sure message is polite, direct, and businesslike.
• Make sure message can be understood clearly.
• EXAMPLE: "Hello, this is (phone number). I am sorry I ar available to take your call right now. Please leave your name, telephone num brief message, and the best time to reach you. I will get back to you as sc possible".
• Return telephone calls promptly Do Not:
• Make crude comments or mention social references in message (i unable to answer my phone because I'm out partying).
• Have music playing in the background.
• Let children record the greeting.
• Use multiple people when recording the greeting.
• Preach.
When leaving a message for someone to return telephone call, try to hi correct pronunciation of their name and make sure the following is clearly state
• Name
• Telephone number
• Message
• The best time to call back
• Name once again
• Telephone number once again
• Then hang up gently
1. Work in pairs. Practice the telephone conversation, using the expressii have learnt.
2. Read and discuss the telephone conversation. Write out the unknown wort
Making an Appointment
Techmachimport has done a lot of business with Goodman & Co. for four years. Before Mr. Protsenko went to London, he and his experts h; through he latest catalogues of the firm. They found that compressors Model could meet the requirements of their customers. When Mr. Protsenko ar: London, he phoned the Ukrainian Trade Delegation and asked Mr. Zotov to i appointment with Mr. Lipman of Goodman & Company.
Zotov: Ukrainian Trade Delegation here. Good morning.
Secretary: Good morning.
Zotov: I wonder if Mr. Lipman is available.
Secretary: Yes, he is. Hold on, please. I'll put you through.
Lipman: Lipman is speaking.
Zotov: Good morning, Mr. Lipman. Zotov's speaking. I'm glad I've go the phone. I hope you are well.
Lipman: Yes, thank you. And how are you getting on? Zotov: Quite all right, thank you. The fact is Mr. Protsenko, Pre; Techmachimport has come to London today. He'd like to talk to you.
Lipman: I'll be glad to see Mr. Protsenko. We haven't met since my la: Kyiv. I wonder if he will be able to come and see me this afternoon.
Zotov: I'm afraid this time won't be quite convenient to him. Could you give an alternative date, please?
Lipman: Yes, certainly. Tomorrow morning then. Zotov: Very good. I'll pass it on to Mr. Protsenko. Good-bye. Lipman: Good-bye. 4. Read the dialogues; learn one of them by heart Making an Appointment Secretary: Two-four-nine; double eight-double two.
Mr. Ivanov: I would like to make an appointment with Mr. Jeffries. This is Mr. Ivanov speaking.
Secretary: Oh, yes, Mr. Ivanov. Good morning. I'll get his schedule. Are you there? Mr. Ivanov: Yes.
Secretaiy: When would you like to come, Mr. Ivanov? Mr. Ivanov: Tomorrow, if possible.
Secretary: I'm afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could fit you in somewhere.
Mr. Ivanov: No, it isn't that urgent. Is the day after tomorrow possible? Secretary: What time would you like to come? Mr. Ivanov: As late as possible in the afternoon.
Secretaiy: I'm sorry, that afternoon's full too. How is Friday afternoon at five?
Mr. Ivanov: Yes, that s perfect, thank you. Good-bye.
