Say that again.
____________________________________________
There is the problem.
____________________________________________
Dont speak so fast.
____________________________________________
I dont know your name.
____________________________________________
The letter e.
____________________________________________
Do you understand?
____________________________________________
I dont understand.
____________________________________________
I understand.
____________________________________________
Repeat the information.
____________________________________________
Speaking
I. Make up the dialogues using the following phrases and translate them into English.
Dialogue 1.
, / / / , / , / / / - ,/ (), - .
Dialogue 2.
, ,/ - ,/ ? /, / , ,/ ,/ .
II. Translate the dialogues:
a) Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through.
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at. I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, thats, and this is Peter Jackson.
Frank: Thank you Mr. Jackson, I'll make sure Bob gets this message.
Peter: Thanks, bye.
Frank: Bye.
b)! - ?
, .
, ?
, . -?
, . .
c) Caller: Could I speak to Mr. Brown?
Secretary: Mr. Brown is not available right now.
Caller: Could you tell him Mr. Fisher phoned?
Secretary: Sure. Let me take down your number.
Caller: If Mr. Brown isnt in, could I speak to someone else?
d), - . ?
, - .
?
-
- . . ?
, .
. , .
e) Secretary: Hello, this is Mr. Greens secretary. What can I do for you?
Caller: Could I speak to Mr. Green, please?
Secretary: I am putting you through. Go ahead, please
Caller: Mr. Green? Hello.
f), - . ?
- .
|
|
|
, . .
.
g) Secretary: Mr. Wilsons office. Can I help you?
Caller: Id like to speak to Mr. McGregor.
Secretary: Sorry, you must have the wrong number. I dont know anyone by that name here.
Caller: I am very sorry
Writing
I. Follow up the message you have read before in the Listening section. You are Mandeep, and you have to send an email to the head of Logistics, Lee Pheng, reporting all of the information from the call.
II. Write an essay on the following problems:
1.Mobiles should have health warning
2. Are mobile phones a health hazard?
Project work
Mobile telephones have become very popular nowadays. However, some people say that their use should be restricted.
What can you say for and against a mobile telephone?
Use the following plan:
1. Introduction (state the problem)
2. Arguments for.
3. Arguments against.
4. Conclusion.
Make presentations.
Resources recommended:
http://ezinearticles.com/?Uses-of-Mobile-Phones-in-Our-Day-to-Day-Life-are-Just-Expanding-Day-by-Day&id=414943
http://www.rifcomobile.com/articles/how-mobile-phone-make-our-life-different
http://www.guardian.co.uk/science/2003/jun/23/sciencenews.newmedia
http://bouteiller.wordpress.com/2008/05/07/the-advantages-and-disadvantages-of-mobile-phone/
Lesson 3. Telephone arrangements
Warm up
I. What are some problems that irritate you when telephoning? Look at the list of complaints. Put them in order from 1 to 5 (5 being the most irritating).
waiting on hold for too long
not being get through
not being able to see facial expressions
having to repeat the same information to different people
talking to rude operators
