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V. Use the words in the box below to complete the conversation




hold can could here put just hang calling can in

Michelle: Hello, you've reached the marketing department. How 1. __________ I help?

Male: Yes, can I speak to Rosalind Wilson, please?

Michelle: Whos 2. ________please?

Male: Its Richard Davies 3. ______.

Michelle: Certainly. Please 4. ________ and Ill 5. ________you through.

Male: Thank you.

Michelle: Hello, marketing. How 6. ________I help?

Male: 7. __________I speak to Jason Roberts please?

Michelle: Certainly. Who shall I say is calling?

Male: My names Mike Andrews.

Michelle: 8. ________ a second - Ill see if hes 9. ________. Hello, Jason, Ive got

Mike Andrews on the phone for you... OK - Ill put him through.

10. _______________ on a moment, Im just putting you through.

VI. Fill in the blanks using the following words:

after, call back, calling, hold the line, in, moment, reach, see, appointment, confirm, problems, pager, troubled, available.

1. Hello, whos that___?

2. Just a ______, please.

3. Ill ____ if he is here.

4. Ill get information you want; _______, please.

5. You asked me to___ when I was in town again.

6. Sorry, he is not______________ at the moment.

7. You can__him any evening_______six oclock.

8. Sorry to have___you.

9. He isnt in the office at the moment. But I can try to find him on the______

10. I havent got the new number. Shall I call___________________inquiries?

11. Now I can ______ the arrangement we made.

12. There have been some_________ lately, but I think well soon solve them.

13. Can we make another __________ for the next week, then?

Reading

I. Scan the text and find out why a father doesnt want to buy a mobile phone for his twelve-year-old son. Why do you think he does not want his son to have a phone? Discuss with a partner.

The latest thing

Every five minutes my children ask me for the latest thing. They tell me that all their friends have it already and they cant live without it. Our house is full of Game Boys, Play Station CDs and million other latest things.

But, the one latest thing we have refused to buy is a mobile phone. Our twelve-year-old wants one, and weve said no. He says hell only use it for texting and he really needs it for emergencies.

We dont want him to have a mobile phone, because they may be bad for children health. Unfortunately, when I say, I dont want you to have a mobile phone, because you might get a brain tumour, he tell me that he doesnt mind.

Why do twelve-year-old boys only want things that are bad for them? Weve already told him that he cant listen to Rap music-the words are disgusting. And Ive said not to beer with his meals. Right now, Im saying no to everything.

Then a few weeks ago he asked for something called a BB gun. He says everybodys got one. Of course they have. He shows me a website full of them and tells me it only fires plastic pellets. Finally, I say yes. I cant believe Ive said no to phones and yes to guns.

In October our son becomes a teenager, and I pray that research will find that mobile phones are safe even better, that they make young people less moody-and more interested in personal hygiene. Until then, Im saying no.

Daily Mail

Reading comprehension

I. Read the text once again and find in the text English equivalents for the following Russian phrases.

, -, SMS, , , , .

II. Define if the sentences are true (T) or false (F). Correct the false ones

T F  
    my children seldom ask me for the latest thing
    mobile phone is good for children health
    father says no to everything
    everybodys got a BB gun
    father has bought a mobile phone
    boy needs a telephone for playing games

III. Discuss the following:

Who is the youngest person you know with a mobile phone?

What are the arguments for and against letting young children have mobile phones?

At what age do you think its okay for children to have a mobile phone?

You can find more information

http://englishplace.wetpaint.com/page/For+And+Against+Essay+-+Mobile+Phones

http://www.cam.net.uk/home/nimmann/eco/no-to-mobile-phones.htm

http://www.helium.com/knowledge/21033-the-case-against-cell-phones-in-schools

Listening

I. Mandeep Bains works for an airline catering service in Singapore. Their business is supplying in-flight meals to airlines. She receives a phone call at her office. Listen to the two parts of her telephone conversation and correct the message below.

Jackie Westingouse rang on Monday

Her company had problems with their phone lines, so we cannot get information about flights NOA 567 departing Singapore to San Francisco at 09:45 on Sunday, and flight NOA 1145 leaving at 22:30 the next day. She will email passenger numbers





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