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FAQ

Post-Office and Postal Services

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Would you please direct me to the post office? , .
Where is the General Post Officer? ?
Where is the nearest post-office? ?
Where is the postbox (letter- box, pillar-box)? ?
I want to send a money order (parcel, telegram). (, ).
Id like it registered and insured. , .
How much is the postage for letter to London? ?
Please, give me an envelope with a stamp. , , .
Please, send this air-mail. ³ , , .
Id like to send a registered letter. .
At what window do I send a registered letter? () ?
Where can I pick up letters sent general delivery? , ?
Are there any letters for me? ?
I want to send this express mail. .
I want to send a parcel (package). .
How should I wrap the parcel (package)? ?
What is the weight limit for a parcel (package)? ?
How long will it take by parcel post? - - ?
Fill in the form, please? , .
Heres your receipt. .
I want to send a telegram (an express telegram, a reply prepaid telegram, money by telegraph). (쳭- , , .
What is the total amount? ?
How long will it take to deliver this letter to? , ?
Where shall I sign at the receipt? ?
Which window is for general delivery? ?
Where is the general delivery? ?
Id like to send this by registered mail. .
How much do stamps cost for these letters? ?
How much does it cost to send this by registered mail? ?
Whats the postage on a letter? ?
Do you know what is the postage to the USA? , ?
Where can I get stamps and postcards? ?
Id like to insure this, please. .
Will you weigh this parcel, please? , .
Does this weigh too much? ?
Would you please forward my mail to my address in New York? -?
Can you send it to this address in the USA? ³, , ?
Id like to send this package to New York. -.
Would you please send this parcel as quickly as possible? ?
How many days will it take? ?
I need an envelope. .
Id like to send a wire. .
How much is a First Class stamp? ?
How much is a Second Class stamp? ?
I'd like an envelope please , -
I'd like a packet of envelopes .
Could I have a First Class stamp please? , ?
Shall I pack it for you? ?
Do you write letters to your friends? ?
Whom do you receive letters from? ³ ?
Have you any pen-friends abroad? ?
Could I have a book of First Class stamps? - How many would you like? - How many are there in a book? ? ? ?
I'd like to send this to Canada. .
How much will it cost to send this letter to the US? ?
Can you put it on the scales, please? , ?
I'd like to send this letter by.. ...
What's the last date I can post this to Germany to arrive in time for Christmas? ͳ, г?
I've come to collect a parcel. ().
I'd like to pay this bill. .
I'd like to send some money () to Poland. () .
Postcards .
Birthday cards .
Christmas cards г .
Can you fill in this form, please? , ?
I want to buy some postcards, envelopes and stamps. , .
Id like to send this letter by air mail. .
Give me a stamped envelope, please. , .
Whats the postage on this letter? ?
In what language do you correspond with your penfriends? In English. ? .
Give me 100 first-class stamps, please. , , .
Here you are.That will be 25 dollars. Anything else? . 25 . ?
Yes, I want 20 airmail stamps for Europe. , 20 .
Okay. Your total bill is 34 dollars 24 .
May I have a receipt? ?
Of course (gives a receipt). ( ).
I also need airmail labels. .
All right, sir. , .
One more question. I want to register this letter.Can I do it at your window? . . ?
No.Go to the second window on your right. ͳ, .
(At registry window). I want to send this letter by registered mail. ( ). .
You have to fill out this form. Do you want a return receipt? . ?
What is a return receipt? ?
The addressee signs a receipt when he recieves a registered letter or a package. This receipt is returned to you by airmail Post Office. A return receipt is your proof that the letter was delivered. , . . , a.
I would like to have a return receipt. .
Then you have to fill an additional form that looks like a post card. Come back to this window as soon as you have filled out the forms. , . , .
I would like to mail this parcel by fourth class mail. .
What's in the parcel? ?
Nothing but books. The parcel should be mailed by books rate. . .
(Weighs the parcel).Four pounds. It would cost $1.95. ( ) . 95 .
How long does it take for a parcel to arrive in San Francisco? -?
Fourth class mail takes about 15 days to arrive. 15 .
Okay (pays for postage).I have a problem. I'll be out of town next week. Can you hold my mail for me at the post office? I'll pick it up when I get back. ( ). . . ? , .
Yes, we can do that. You have to fill out this form. Bring it back to me then. , . . .

Useful Words and Phrases:
Postman
To drop the letter into a pillar-box
To deliver
Addressee
Sender Old-age pension
Allowance
Booklet ,
Value
To make up a truck call
Counter
General delivery
Registered letters
Parcel post
Money orders
Air mail
Book post
To direct ones steps to
To hand
To weigh
Amount
Scale ,
to stick (stuck, stuck)
address
Sealing wax c
to seal up
to post
rare stamp
telephone booth -
to pick up the receiver
to dial ()
a long distance call (trunk call)
the number is engaged
money- order
clerk ()
customer 볺
by parcel-post
express mail general delivery package, parcel slot air letter to insure a package , ( )

Dialogue 1.
V.: Hello, Jane, what are you doing at the post-office? V.: , , ?
J.: I dropped in to inquire about air-mail postage to foreign countries. And you? J.: , . ?
V.: Im here because Ive got to send my sister a copy of her diploma certificate. V.: , .
J.: You are not sending the certificate by ordinary post, are you? J.: ?
V.: Well, why not? V.: ?
J.: I shouldnt, if I were you. Youd better send it by registered mail to make sure of delivery. The addressee is to sign for it, you see.   Besides, youll get a receipt. J.: , . , . . , .
V.: Thats really what I will do. Now what about these magazines? I want to send them to a friend of mine in Kyiv. V.: , . ? .
J.: They may be sent by book-post, I believe. J.: , .
V.: I must now get some wrapping paper to wrap them up. V.: .
J.: Why all this bother? You can have it done for at the counter over there at a small charge. J.: . .
V.: Thanks a lot. Ill go and have it done right away. V.: . .

Dialogue 2.

: Where can I send a money order? ?
: That window, please. : , .
: Thanks. Will you give me a telegraph money order form? : . , -, ?
: Here you are. : , -.
: Thank you. I want it to be delivered to my friend as soon as possible. He needs the money badly. : . , . .
Make it registered and urgent.   : .. . : .
: Thank you, madam. Would you give me a telegraph form to fill in? : , . , -, ?
: Yes, you are welcome. : , -.
: Whats the urgent telegram rates? : ?
: 2 ents a word. : 2 .
: How long will it take to reach the place? : ?
: One day, not more. : , .
: Thank you. Here is the money. : . .
: Here is your change. : .
: Thanks. : .

Dialogue 3.

May I help you? ?
Yes, please. I want to deposit this money into my account. , . .
Is that a savings account or a checking account? ?
I want to deposit it into my savings account. .
Just fill out this deposit slip. .
OK, thank you. Here you are. . , .
Dont forget your account number. .
Oh, thanks. I almost forgot .
Is that all? Do you need anything else? ? ?
No, thank you. That is all. Thanks for all your help. ͳ, . . .

 

Adressing the Envelope in the United States

    D. Mitchel () stamp()   402 Smith Street ( ) Philadelphia, PA 13640   Mary Jones () 44 East 26th Street Madison, NJ 07940 ( )    

 


Adressing the Envelope in Britain

  Stamp()   R. Bargery, Esq. () 26, Bridge Street Prestone, Lancashire

 

TEL

Looking for loading /

 

Can you recommend any good (...)? (...)?
hotels
bed and breakfasts
self-catering apartments
youth hostels
campsites
How many stars does it have? ?
I'd like to stay in the city centre. .
How much do you want to pay? ?
How far is it from the (...)? (...)?
city centre
airport
railway station

Reservation / ,

Checking availability  
Do you have any vacancies? ?  
From what date? ?  
For how many nights? ?  
How long will you be staying for? ?  
one night  
two nights  
a week  
a fortnight  
What sort of a room would you like? ?  
I'd like a (...) (...)  
single room  
double room  
twin room  
triple room  
suite -  
I'd like a room with (...) (...)  
an en-suite bathroom  
a bath  
a shower  
a view  
a sea view  
a balcony  
I'd like (...) (...)  
half board  
full board  
Could we have an extra bed? ?  
Asking about facilities /
Does the room have (...)? (...)?  
internet access  
air conditioning  
television  
Is there a (...)? (...)?  
swimming pool  
sauna  
gym  
beauty salon  
lift  
Do you allow pets? ?  
Do you have wheelchair access? ?  
Do you have a car park? ?  
The room has a shared bathroom. .  

Discussing Terms /

 

What's the price per night? ?
Is breakfast included? ?
That's a bit more than I wanted to pay. , .
Can you offer me any discount? ?
Have you got anything (...)? (...)?
cheaper
bigger
quieter
Could I see the room? ?

Making the Booking /

 

Ok, I'll take it. , .
I'd like to make a reservation. .
What's your name, please? , ?
Can I take your (...)? , -, (...)?
credit card number
telephone number
What time will you be arriving? ?
 
Things you might see/ ,  
Vacancies ³
No vacancies ³

 

Registration /

I've got a reservation. .
Your name, please? , ?
My name's (...) (...)
Mark Smith
Could I see your passport? , -, ?
Could you please fill in this registration form? , -, .
My booking was for a twin room. .
My booking was for a double oom.
Would you like a newspaper? ( )?
Would you like a wake-up call? , ?
What time's breakfast? ?
Breakfast's from 9 am till 10 am. 9 10 .
Could I have breakfast in my room, please? ?
What time's the restaurant open for dinner? ?
What time does the bar close? ?
Would you like any help with your luggage? ?
Here's your room key. .
Your room number's 251. 251.
Your room's on the (...) floor. (...) .
first
second
Where are the lifts? ?
Enjoy your stay! !

Staff in the Hotel /

 

Staff
Maid
Manager
Bell boy (lift boy) ()
Recceptionist

Things you might see / ,

 

Reception
Concierge
Lifts ˳
Bar
Restaurant

 

Food and Drink /

Do you know any good restaurant? - ?
Where's the nearest restaurant? ?
Can you recommend a good pub near here? ?
Do you fancy a pint? ? (. )
Do you fancy a quick drink? ? ()
Shall we go for a drink? ϳ  ?
Do you know any good places to (...)? , (...)?
eat
get a sandwich
go for a drink
Shall we get a take-away? , ?
Let's eat out tonight. .
Would you like to (...)? ( ) (...)?
come for a drink after work
come for a coffee
join me for lunch
join me for dinner .

 

Things you might see / ,

 

Reserved
No smoking

 

During Staying /

Could I have a wake-up call at seven o'clock? ?
Where do we have breakfast? ?
Where's the restaurant? ?
Could you please call me a taxi? , , .
Do you lock the front door at night? ?
If you come back after midnight, you'll need to ring the bell. , .
I'll be back around ten o'clock. .
Could I see your key, please? , -, .
Are there any laundry facilities? ?
What time do I need to check out? ?
Would it be possible to have a late check-out? ?

 

Problems /

 

The key doesn't work. .
There isn't any hot water. .
The room's too (...). ʳ (...).
hot
cold
noisy
The (...) doesn't work. (...) .
heating
shower
television
One of the lights isn't working. .
There's no (...). (...).
toilet paper
soap
shampoo
Could I have a towel, please? , -.
Could I have an extra blanket? , -, .
My room's not been made up. .
Could you please change the sheets? , -,
I've lost my room key.  .

 

Things you might see / ,

 

Do not disturb! !
Please make up room. , .
Lift out of order! ˳ !

Departure /

I'd like to check out. .
I'd like to pay my bill, please. , .
I think there's a mistake in this bill. , .
How would you like to pay? ?
I'll pay (...) (...)
by credit card
by cheque
in cash
Have you used the minibar? ?
We haven't used the minibar. .
Could we have some help bringing our luggage down? , -,
an we leave our luggage anywhere? , ?
Could I have a receipt, please? ?
Could you please call me a taxi? , ?
I hope you had an enjoyable stay. , .
I've really enjoyed my stay. .
We've really enjoyed our stay. .

 

Check-in /

 

I'm looking for a clean and cheap hotel room. .
Have you any accomodations? ?
Have you booked a room, sir? ?
I'm afraid, every room is taken. , .
What kind of room do you want? ?
I want a single / double room. / .
Will that suit you? ?
I need a better room. .

Talking to the Staff /

 

Will you show me up to my room, please? ?
It's very noisy here. .
Can you close (open) the window? () ?
Can you switch on air conditioner (heater)? ()?
Can you make a wake-up call at 6 a.m.? ?
Please, do not disturb. He .
Please, make up my room. , .
Can 1 have an extra blanket? ?
Can I have some soap (shampoo)? ()?
Can I have towels changed? ?
Please, change the... , ...
Please, call a taxi. , .
How much is it? ?
It's something wrong with the toilet (bath).,. ().

 

Dialogue: In the Hotel

How long do you want to stay here? ?
For a week. .
May I ask what the charge is? ?
100 dollars. 100 .
O.K. I agree to this. .
Will you, please, fill in this form? , .
Sign your name at the end. ϳ .
.. It is ready. . .
Your room is number 25, and here is your key. 25. .

Filling in the Guest Form /

 

First name
Family name (Surname)
Age (date of birth) ³ ( )
Sex (male / female) (M / F) ( / )
Citizenship (nationality)

 

BANK AND BANK SERVICES / ʲʲ

Useful Words and Phrases /

 

Saving bank
Bank of circulation (of issue)
Advising bank ,
Business bank
Credit bank ( )
Collecting bank
Incorporated bank (.)
Investment bank
Joint stock bank (.)
Mortgage bank
Stock saving bank
Trading bank
Wildcat banks
To break the bank
Bankable ;
Bank account
Current account
Joint account
Saving account
Bank balance
Bankbook
Bank card
Bank deposit ,
Bank discount
Bankers bank
Withdraw money
Withdrawal
Wallet (purse)
Deposit
Payment
Cash
To cash
Denomination
Bearer
Comission
Cashless
Provide
Currency
Amount
Discount
ATM
Free of charge
Accept
Transfer (transmission) ()
Customer 볺
Cheque
Seller
Savings
Rate
Interest on loan
Loan ()
Fee ,
Cashier
Securities
Treasury bills
Lender
Account
Long-term deposit
Mortgage ( -)
Penalty charge
Guarantor

 

Bank Services /
Where is the nearest bank? ?
Where is the nearest exchange office? ?
How late is the bank open? ?
Where do I pay? ?
Do you accept credit cards? ?
Can I have a personal check?   ?
Do you accept foreign currency? ?
This is more than I can pay. , .
The price is not reasonable. ֳ .
The price is higher than what I had in mind. ֳ , .
Can you give me a better price? ?
Can you give me a cash discount?   ?
Can I buy it on installment? ?
Isn't there a mistake in the bill? ?
Will you check it again? .
You gave me the wrong change. .
Can you give me a receipt, please? , , .
I have already paid. .
Will you send it to this address? ?
I'd like to have it today. .
I'd like to return this. .
Here's my receipt. .
This is broken. .
How much is the commission? ?
I'm in money difficulties. .
Im broke. /.
Door - money. .
To open a letter of credit in a bank. ³
You owe me $5. 5 $.
Take money out from cash machine. .
Pay in cash .
Pay by credit card. .
I have spent all my money. .
I have only 10 dollars. 10 .
I have no change. .
I have to borrow some money. .
Can I pay in euros? ?
I'll try to save up some money. .
I want to withdraw...
Id like to open a saving account, please. .
Id like to deposit some money. .
This is my identification (id .). .
How quickly can this be done? ?

Exchange Currency /

Where can I change money? ?  
What is the exchange rate for dollars? ?  
Can you give me change for five pounds? , , 5 .  
I would like to cash this travellers check. .  
Could you break this 100 (hundred) dollar bill? 100 ?  
Could you give me change for this bill? , , .  
Could you include some small change too? ?  
Id like some change. `.  
Id like coins of all sizes, please. .  
I'd like to order some foreign currency. .  
What is the exchange rate for euros? ?  
     
Using a Cash Machine () /    
Insert your card
Enter your PIN -  
Incorrect PIN -  
Enter  
Correct  
Cancel  
Withdraw cash  
Other amount  
Insufficient funds  
Balance  
On screen  
Printed  
Another service? ?  
Would you like a receipt? ?  
Yes  
No ͳ  
Please take your card ,  
Quit  
       

 

Dialogue 1: Currency Exchange / i

Good morning. .
Can 1 change dollars into euro? ?
Yes, of course. How much dollars would you like to change? , . ?
I think somewhere 200-300 dollars. And what's the exchange rate? , 200-300 . ?
1.4 dollars for I euro. 1,4 1 .
And how much do I get for 300 dollars? 300 ?
214 euros. 214 .
O.K. Do you charge coin-mission? ?
Yes. It will be 4 euros. . 4 .
Nice. Here are 300 dollars. . 300 .
Here are your 210 euros and the receipt. Thank you. 210 . .
Thank you. Good bye. . .
     

 

Dialogue 2: Opening an Account / ³

 

Hello. I'd like to open an account in your bank. . .
O.K. We offer our clients a nice wide range of saving accounts, current accounts and long-time deposits. Account in what currency do you prefer? . 볭 , . ?
In US dollars. .
O.K. How long do you plan to keep your money on your account? ?
I think 2 or 3 years. , 2-3 .
Well, do you plan to withdraw your money during this term? ?
No, do not think so. ͳ, .
What sum would you like to deposit? ?
- It will be 50 000 dollars. 50000 .
That's nice. Your interest will be 8%. That means you'll get 13500 dollars in 3 years if you do not withdraw money, because your money will be capitalized every month. . ³ 8% . , 13 500 3 , , .
O.K. But if 1 need money in 2 years? , 2 ?
You do not loose your interest if you withdraw your money after 3 months term. , 3 .
O.K. Let's sign contract. , .

 

Dialogue 3: Getting Cash from ATM /

 

Hi. Can I help you? ?
Yes. My wife and I are going to buy a new house. But unfortunately we are short of money now. We'd like to borrow some money from your bank. . . , , . .
O.K. You want a mortgage? ?
Yes, we do. .
What is the total price of the house without taxes? ?
250 000 euros. 250 000 .
Nice. The mortgage will be 70% of the total price. That will be 175 000 euros. . 70% 175 000 .
That's exactly we want. When can we get money? , . ?
Wait, please. First we should draw up all the papers. You should bring your declaration of income. Your wages shouldn't be lower than 30000 euros per year. , -. , . . 30 000 .
O.K. What is the interest rate? . ?
It's 5.5% a year. 5,5% .
Do you charge commission? ?
Yes, we do. It will be 150 euros a year. . 150 .
O.K. And what about the term? . ?
We give mortgages for 20 years' term 20 .
That's nice. Can we return the mortgage before the end of the term without penalty charge? . ?
Yes, but you need 2 guarantors with the same income. , ​​ .
O.K. Here are the papers. . .
Nice. You have to fill in this form. . .
Here you are. , .
Sign here, please, Do you like money to be transferred to your account or to the account of the realtor directly? ϳ , -. , ?
I think, the second variant will be the best. , .
The money will be transferred in 3 days term. 3- .
Thank you. .
O.K. Good bye. .
     

Dialogue 4: Money Transfer /

 

Good morning. Can I help you? . ?
Yes. I'd like to transfer money to my friend in Berlin. . .
O.K. We have Western Union desk here. How much would you like to send? . ?
500 pounds. But he'd like to receive this sum in euros. 500 . ³ .
It's O.K. He can receive the sum in the currency he wants. . ³ , .
Well and, when will he be able to get this money? , ?
In 20 minutes, I believe. 20 .
Nice. .
Here is the form you should fill in.   You should write our name and surname, the number of your ID or passport, your address, the sum you are sending and the name of the recipient, his or her address, the sum you would like to send and sign. , . ' , , , , , , , .
O.K. Here you are. . , -
We charge commission fee for money transfers. It will be 10 pounds. . ³ 10 .
O.K. Here you are. , .
Thank you. .

 

Dialogue 5: Receiving Money /

 

Good afternoon. Can 1 help you? . ?
Yes. I'd like to receive money that my friend has sent me. . , .
O.K. What's your full name? . '?
John Smith. .
John Smith... Let's see. O.K.. There are 500 pounds for you. . . . 500 .
That's nice. Can I get the sum in euro? . ?
Yes. Of course. Let's see the exchange rate. O.K. We buy pounds for 1.2 euros today. You'll get 600 euros. Have you got your ID with you? , . . 1,2 . 600 . ?
Yes. Here it is. . , .
Nice. You have to fill in this form.   Write your name and surname, the sum you get in figures and in words and sign. . . ' , , .
Here you arc. Do you charge fees? , . ?
No. Here are your 600 euros. ͳ. 600 .
Thank you. .

 

PASSPORT CONTROL AND CUSTOMS /

 

Passport control /

Passport control. Could I see your passport, please? . , ?
Where have you travelled from? ?
What's the purpose of your visit? ?
I'm on holiday. .
I'm on business. .
I'm visiting mu relatives. .
How long will you be staying?

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