, , , , . , : - , , - . , , , . / ( , , ), , .
(. 5). , . , , . ; , , , . . - , , , . . , , , , . . (Kellet et al.) (1994) , British Rail (BR) , . (Commission for Racial Equality) BR; , , , . London Underground. , . , . . (Franzee) (1996) , (Equal Employment Opportunity Commission) , , , , , .