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Culture and Customs




  • Agents' fees
  • Clothing and dress codes
  • Demoralization
  • Family dislocation
  • Food and alcohol
  • Foreign business culture (including corruption)
  • Hours of work
  • Language
  • Miscommunication
  • Pay and conditions
  • Quality culture
  • Quality of business agent
  • Rubber time
  • Staff rejection
  • Standard of living
  • Working conditions

Health

  • Disease
  • Hospitalization
  • Injury
  • Lack of sanitation
  • Medical treatment facilities and equipment not available or of low quality
  • Occupational health requirements
  • Personal health decline
  • Poor accommodation
  • Poor working conditions
  • Repatriation
  • Safety problems
  • Vaccinations

Language

  • Accuracy of technical translation
  • Body language
  • Channels of communication
  • Facial expressions
  • Humour
  • Translation
  • Use of interpreters

Legal/Regulatory

  • Ineffective legal regimes
  • Local bias in application of laws and regulations
  • Unfamiliar legal environment

Offshore Location

  • Availability of suitable accommodation
  • Communication (remoteness, poor infrastructure)
  • Costs of accommodation, health, travel
  • Dangerous sites
  • Emergency response
  • Equipment (will it operate?)
  • Import/export restrictions
  • Material availability
  • Need for additional resources or time
  • Proximity to our offices
  • Support (hardware, software, spares, expertise)
  • Support from embassy or trade commission
  • Timeframe
  • Voltage compatibility
  • Weather, climate (monsoon, temperature)

Offshore Skills

  • Personnel leave after training
  • Skills do not fit project work breakdown
  • Skills not available at the site
  • Suitable personnel to be sourced from elsewhere

Political

  • National or racial preference
  • Policy on repatriation of profits
  • Project award on basis of political factors
  • Relationship with home country
  • Stability (unrest, riots, civil war)

Religion

  • Holy days and festive seasons
  • Prayer periods
  • Fasting
  • Births, deaths and marriages

Security

  • National and community acceptance of foreigners
  • National and community security
  • Political situation
  • Safety of staff and family members
  • Security of staff and family members
  • Site security

Staffing

  • Domestic visits and communication
  • Stability of employment
  • Staff absences (e.g. illness, holidays, long service, leaving employment)
  • Staff unwilling to take overseas assignments

Potential Treatments

This section offers examples of potential treatments for a small selection of risks. Organizations should develop their own lists of treatments for the most common risks they expect to face.





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