A claim letter generally has four parts | ||||||||
Examples | ||||||||
1. OPENING | Explain the problem. Say exactly what is wrong.. | I should like to draw your attention to (the fact that)... I am sorry, but I really feel I have to make a complaint about On March 3, 200, I stayed at the hotel. I do not want to complaint, but | ||||||
2. PURPOSE | Give your reaction | As a result | ||||||
3. ACTION |
Demand immediate action. Give a solution.
Give a warning (if necessary). | I mustinsist, therefore, that youtake immediate action to improve the qualityof your services. If we do not receive adequate compensation, I will be forced to...(write to the local newspaper/ to cancel our relationship) Please could you.... We would be grateful if you could.... We would appreciate it if you could... | ||||||
4. POLITE EXPRESSIONS | Thank the reader. | Thank you for your attention. I appreciate your assistance. |