|
Confirmation of a hotel reservation
Replying to an inquiry |
State within the first two sentences exactly what you are responding to and what you are providing.
Answer all the questions.
Provide whatever explanation is needed to ensure a clear understanding
Use a separate paragraph for each response to a question.
Give the client all the information he/she needs to make a booking.
Be friendly and positive.
Response letters are an opportunity to demonstrate good customer service, thereby creating or reinforcing a good image.
Use a courteous, professional, conversational tone.
Use simple rather than complex sentences.