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Exercise 4. Read the text and answer the questions following it.




 

Text ONLINE SERVICES

Computers are a wonderful creation that have steered the human race to a whole new level. Today computers have reached every corner of life from school, home, office to business. The technological advancement of computers has redefined the way of performing a work. And to continue this high-end performance of the computers, it is necessary that proper computer support is provided to the system. There are many companies to provide regular computer maintenance.

Do computers always live up to customers expectation? Very often when a user is about to finish his pending task, he finds that his computer crashes. Why this is so? These mechanical devices require technical assistance. The online services offer computer users easy, smooth and relaxing computer support.

Computer issues are not only frustrating but also can be complicated. The high-tech engineers are always available to resolve the dreadful issues that a user faces while computing. No matter whether he is working with a netbook, laptop or a desktop, the certified technicians are capable of providing the extensive computer support a user needs.

The certified professionals provide a user with technical help 24/7 throughout the year.

The high-tech engineers provide a user online assistance and cost-effective computer support for his business and home as well. Computer support is sure to suit his needs, no matter what brand of computer he is using. The technical team offers a user computer support services for all renowned brands like Dell, Lenovo, Toshiba, HP, Acer, etc.

A user does not have any more frustration from computer issues.He will be given help by computer support technical professionals. Immediate technical assistance and solutions are provided online. The computer support and guidance are customized to suit the customers needs and requirements.

The computer support technicians offer a user solutions and guidance through email, chat or phone. They also specialize in providing remote computer support where all sorts of computer repair service can be taken care of.

Blue screens, error messages, problem in email access, slow running PC, virus infection are some of the common problems that many computer users are bound to face. The computer support service is available online and can repair as well as maintain a users system in short order.

The best way is to have a technical support determining an online service provider.

An online service provider can for example be an internet service provider, email provider, news provider (press), entertainment provider (music, movies), search, e-shopping site (online stores), e-finance or e-banking site, e-health site, e-government site, Wikipedia, Usenet. In its original more limited definition, it referred only to a commercial computer communication service in which paid members could dial via a computer modem the service's private computer network and access various services and information resources such a bulletin boards, downloadablefiles and programs, news articles, chat rooms, and electronic mail services. The term "online service" was also used in references to these dial-up services. The traditional dial-up online service differed from the modern Internet service provider in that they provided a large degree of content that was only accessible by those who subscribed to the online service, while ISP mostly serves to provide access to the internet and generally provides little if any exclusive content of its own. The legal definition of online service states the following:

(A) As used in subsection (a), the term "service provider" means an entity offering the transmission, routing, or providing of connections for digital online communications, between or among points specified by a user, of material of the users choosing, without modification to the content of the material as sent or received.

(B) As used in this section, other than subsection (a), the term "service provider" means a provider of online services or network access, or the operator of facilities therefore, and includes an entity described in subparagraph (A).

These broad definitions make it possible for a large number of web businesses to benefit. A new class of online service provider arose to provide access to the Internet, the internet service provider or ISP. Internet-only service providers like UUNET, The Pipeline, Panix, Netcom, an the others provided no content of their own, concentrating their efforts on making it easy for nontechnical users to install the various software required to "get online" before consumer operating systems came internet-enabled out of the box. In contrast to the online services' multitiered per-minute or per-hour rates, many ISPs offered flat-fee, unlimited access plans. These providers first offered access through telephone and modem, just as did the early online services providers. Today these independent ISPs have largely been supplanted by high speed and broadband access through cable and phone companies, as well as wireless access.

The importance of the online services industry was vital in "paving the road" for the information superhighway. When Mosaic and Netscape were released in 1994, they had a ready audience of more than 10 million people who were able to download their first web browser through an online service. Though ISPs quickly began offering software packages with setup to their customers, this brief period gave many users their first online experience.

Online service interfaces

The first online service utilized a simple text-based interface in which content was largely text only and users made choices via a command prompt. This allowed just about any computer with a modem and terminal communications program the ability to access these text-based online services. Compuserve would later offer, with the advent of the Apple Macintosh and MS Windows-based PCs, a GUI interface program for their service. This provided a very rudimentary GUI interface. Compuserve continued to offer text-only access for those needing it. Online services like Prodigy and AOL developed their online service around a GUI and thus unlike CompuServe's early GUI-based software, these online services provided a more robust GUI interface. Early GUI-based online service interfaces offered little in the way of detailed graphics such as photographs or pictures. Largely they were limited to simple icons and buttons and text. As modem speeds increased it became more feasible to offer images and other more complicated graphics to users thus providing a nicer look to their services.

Every computer user wants to install an efficient antivirus software program; however, it is quite difficult to find the right antivirus support provider. An antivirus tech support partner specializes in meeting all expectations of PC users from maintaining the security of important data stored in the PC to maintaining the speed and their operational effectiveness. If PC users face technical issues, an antivirus support provider has a team of highly skilled and technically sound professionals who understand and can handle and solve the issues with speed. Many PC users are not adept at installing the antivirus software programs on their own; these users can always count on an antivirus support for assistance. Antivirus help is offered to PC users online and is really fast and cost effective. Certified engineers work 24/7 and thus PC users can reach them whenever they want with any technical issues that they face. Users are also educated on updating the antivirus software program on a regular basis by technicians. A user is provided with advanced versions of antivirus which is highly essential to PC protection.





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