4 (4- )
. 12-15, 19
Trish Stott and Roger Holt
First class English for tourism. Oxford University Press
I. Translate the sentences into English:
- .- Negotiations are underway now.
- .- The doctor has been already sent.
- .- All services are paid for a week ago.
- .- Your room would be change in an hour.
- ?- What is Moscow known.
- ?- Who is the window broken?
- ?- My clothes are already washed.
- .- With Director would be contact by phone.
- ? ( ?)- Are you served.
- ?- Whom was the monument built?
- : , ?- What kind of insurance would you like to buy: a comprehensive, from the accident or insurance of the driver?
12. 1993. .- I have the driving licence from 1993 and was not still in the accident.
- ? Whould you like car with driver or without?
- - ?- What's included in the cost of the car?
- , 15- . . Unlimited mileage, car delivery and a 15% tax. Gasoline and insurance policy for an additional fee.
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- , , .- We'll need a screen, laptop, two sockets and stationery.
- , , .- At your disposal the Department for papers, a stand for pictorial material, audio-visual equipment and wireless microphones.
3. 600 2 150 .- Our ballroom is a spacious room with an area of 600 m2 and can accommodate about 150 guests Banquet style.
4. .- Our showroom is easily converted into two reception areas with the help of partitions.
3 5 . , .- From 3 to 5 August at the hotel held a party Congress. They need a conference room amphitheatre, and photographer and guide.
* * *
1. , .- We apologize for you waiting
2. , .- I apologize for the fact that you have been delivered t in the room the wrong order.
3. , .- We're sorry that you have not got information in time.
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4. .- Please accept our apologies for any inconvenience caused.
5. .- Let me check all the details.
6. ( , ).- I will immediately get in touch with room service (with Manager of housekeeping, with the reception).
7. .- I would like to complain to the Manager on duty on your waiter.
8. , .- I'll make sure it does not happen again
9. , ( , , ).- I'll arrange to get you a replaced the room (fixed the computer, got some hot steak, checked the account).
10. 100% .- If you don't repay us 100% of the cost we will make you a lot of bad publicity.
II. What types of hotels can you mention to illustrate the classification according to hotel functions? Describe the facilities of a modern commercial hotel or a seaside tourist hotel.
Hotels 1*
The room has a wardrobe or a coat rack, chairs, a sink, a mirror, two towels for each guest. Daily cleaning, change of linen should be changed every 7-8 days, towels - every 3-4 days. At least two bathrooms per floor and one toilet for not more than five rooms.
Hotels of category 2*
All the same, that in 1*, only the sheets are changed every 6 days. Toilet and bathroom are usually in the room. The hotel should also be a restaurant or cafe, but also offer dining options.
The hotels of category 3*
Starting from 3* and above each room must contain a toilet and a bathroom, dressing table, stand for Luggage, radio etc. the Rooms are mostly three-star hotels, except the cheapest, have TV, air conditioning. Floors usually are tiled. Change of sheets 2 times a week. Towels are changed daily. From perfume accessories offers only soap. In some hotels you can rent an iron. On the premises may be located: Parking, swimmimg pool (resort hotels), restaurant, hairdresser, business centre, currency exchange. The hotel staff dressed in uniforms with the division on service.
4*hotels
All that in 3* hotels, plus:mini-bar, individual air conditioning, telephone, safe, Hairdryer, shampoo, shower gel in each room (usually issued on the day of arrival). Daily change of bed linen and towels. Offering services such as washing, Ironing and cleaning of clothes (minimum order - day). A price list is available at the reception. In the room is served the Breakfast menu. On the territory of the hotel there are: beauty salon, sports centre, car rental, TV room, music room, game and meeting rooms, restaurant, sauna, swimming pool, etc.
Hotels category 5*
Same as in 4* hotels, but at a more qualitative level. And sometimes there is a second bathroom and telephone in bathroom.
Facilities in tourist hotel:
Department food and beverage,
Executive lounge,
comfortable rooms,
Parking,
exchange office,
fitness centre,
sauna,
conference hall,
swimming pool.
