По дисциплине «Английский язык профессиональный» 43.03.03 Гостиничное дело для групп заочного обучения
Уроки 1-8, 20 по учебнику
Trish Stott and Roger Holt. First Class. English for tourism.
Oxford University Press
Задание 1. Fill in the blanks with prepositions.
1. Our agency deals with business customers.
2. He enjoys his job because he is interested to travel.
3. When tourists come to the package holiday everything is arranged to advance.
4. She arranges flights and hotel booking all in the world.
5. Who is responsible for the ticket reservation?
6. There are no restrictions for the ticket.
7. You are to check for one hour before departure.
8. Are there any flights in the Friday mornings? – No, but there is one at midday.
9. I take tourists by bus tours to Moscow.
10. Which airline are you flying from?
11. Owing to illness I’ll have to cancel our holiday.
12. The pass is valid from a period for 15 days.
13. The price depends on age.
14. When do I arrive to London?
15. Where would you like to go in holiday?
16. Thank you for your letter on 15 January.
17. The train arrives to London at 14.30.
18. Are transfers and to the from hotel included?
19. The train attendant will provide you with a first class assistance.
20. You need to apply for a visa from the Embassy.
Задание 2. Match the job titles (1-8) with the job duties (a-h).
| 1. a maintenance worker 2. a concierge 3. a night auditor 4. a doorman 5. a housekeeper 6. a bellhop 7. a valet 8. a front desk clerk | a. a person who parks cars for guests b. a person who rents rooms to guests c. a person who handles guests and financial matters at night d. a person who waits at the hotels entrance and greet new guests e. a person who fixes broken items in the hotel f. a person who cleans the hotel g. a person who tells hotels guests about local entertainment h. a person who carries bags to rooms for guests | 9. |
Задание 3. Fill in the gaps using the words below:
| 1) | package holiday arrange representative deal with tour guide customers advice campsite travel agency hotel booking |
1. Most of her package holiday are business people who book short trips abroad.
2. Maria Blanc works in a large travel agency in Paris.
3. They usually come on representative.
4. He gives advice on place to visit and things to do.
5. I arrange their flights and campsite all over the world.
6. His job is to keep the deal with clean.
7. She works as a customers of a foreign company.
8. I hotel booking business customers.
9. Paola Conti is a tour guide in Florence.
| 2) | availability non-stop restrictions check in contact address flight expiry date departure time open round-the-world |
1. I’ve got an open round-the-world ticket, starting in New York.
2. Could you wait a minute while I check departure time?
3. Could you leave us a contact address so that we can write to you?
4. Would you please check in an hour before departure?
5. The tourist wants a flight from Barcelona to Rome.
6. Before you accept a credit card, you should look at expiry date.
7. There arе some restrictions on the ticket.
8. I don’t want to change planes. Are there any non-stop flights?
9. The availability is 16.30, and you need to be at the airport one hour before that.
| 3) | confirmed deposit cancellation charges amendment manager to cancel administration costs number to alter destination |
1. An amendment is a change or alteration.
2. I’d like to know about destination.
3. You must normally pay to change a ticket that is already charges.
4. A person who is in charge of an office is called a manager.
5. Unfortunately, owing to business problems, we have to cancellation our holiday.
6. What is your flight administration costs?
7. The amendment charge is € 15 per booking to cover our number.
8. You often pay a deposit when you book a holiday.
9. They can reach their to alter in the evening.
10. The customer wants to cancel a ticket.
Задание 4. Put the verbs in brackets in the correct forms: the Present Simple
or the Present Continuous.
1. Our flight (leaves) at 7 p.m. Passengers (is begin) to check in now.
2. I (working) today though it is Saturday. I sometimes (to work) at weekends.
3. She (speaking) English now. She always (speak in) English to her students.
4. How much you (earning)? – Usually I (get/not) much money, but I (earning) a lot at present because it is high season.
5. What he (doing) at the moment? – He (flies) to Rome. He often (goes) to Italy on business.
Задание 5. Give the definition of a package tour.
Complete trip, usually including fare, accommodation, meals, ground transport, tour guides, taxes, etc., in one all inclusive price.
Задание 6. Complete this description of Bangkok using the information below.
BANGKOK
City: crowded, noisy, but exciting; long history and rich culture; people
famous for their friendliness
Weather: tropical – so hot all year, but cooler from March to November
Sightseeing: magnificent Buddhist temples wonderful places (e.g.) the Grand Palace
Shopping: silk, clothing, jeweler; interesting floating market on canals of city
Accommodation: luxury hotels (e.g. Oriental, Siam Intercontinental); but also
many smaller hotels, guest houses
1. Bangkok is a crowded and noisy city, but it is also very exciting, but has a long history and a rich culture. The people are famous for their friendliness.
2. The weather tropical – so hot all year, but cooler from March to November.
3. For those who like shopping, Bangkok has interesting floating market on canals of city.
4. Those interested in sightseeing can visit magnificent Buddhist temples wonderful places (e.g.) the Grand Palace.
5. Bangkok has hotels to suit every taste luxury hotels (e.g. Oriental, Siam Intercontinental); but also many smaller hotels, guest houses.
Задание 7. Translate into English.
1. She is engaged in booking of tourist services for business of clients.
2. I need the ticket to New York and back. There – for May 11, and back – for May 21.
3. Departure time of your flight 16.30. Registration begins in two hours prior to a departure.
4. I have an open ticket to Paris. - Under this ticket there can be restrictions. Allow me to check date of the expiration of its validity period at first.
5. I would like to make changes to the ticket.
6. You have to pay for changes in the ticket which is already confirmed.
7. You couldn't leave the contact phone, and I will call back to you?
8. If you want to make changes to booking or to cancel it, you have to inform us in writing as soon as possible.
9. How many it is necessary to pay for annulment?
10. How much for return ticket house-keeper of a class?
11. Where you would like to sit in the plane? I prefer the place at pass.
1. We don't want to do change when flying to Brazil. Whether there are some direct flights there?
2. Before you accept the credit card, you should check expiry date of operation of the card.
3. Look at the train schedule to learn from what platform our train goes.
4. We can't return you money for the ticket since your tariff doesn't provide a refund.
5. You couldn't wait until I check existence of tickets?
6. We need the visa to visit Montenegro?
7. You receive the written booking confirmation and the invoice for payment of the remained sum.
8. Surcharge for the single room makes 50 dollars a day.
9. Your passport has to be valid within 6 months of date of an estimated trip.
10. Is included the air flight cost, airport collecting, transfers from the airport in hotel, food, placement in hotel in the price of a standard tourist's package, 2 excursions and an insurance. Payment of tip and additional excursions isn't included in the price.
11. When booking tour you have to make a deposit and pay the sum rest in 4 weeks prior to a departure.
12. Owners of the Russian passports need the visa to visit of Japan.
13. It is optional to pay right now, you can make advance booking, and we will keep your reservation within 7 days.
14. At visit of India you have to do vaccination against yellow fever and cholera.
15. We will be able to confirm your tour as soon as you pay the remained sum.
16. Unfortunately, we can't accept your application for booking since your passport is valid only within two months.
17. We will write out to you the group voucher.
Задание 8. Complete the email with the correct tense form.
Making arrangements
| TO: [email protected] Subject:Reservation Dear Sir/ Madam, I am writing to reserve a room for three nights from Tuesday 13 November. My train (arrives) at 11 o’clock in the evening and I wanted to be sure there is no problem if I (not check in) until late at night. Also is there 24-hour room service on offer? If not, what time it (will finish)? I (will meet) a client in the morning and (will take) her to lunch afterwards, so can you recommend a good restaurant in the area? I (have plan) to stay for three nights initially but I may extend my visit. Will there be a problem if I (will not tell) you until later in the week if I (will stay) for an extra night? I would be grateful if you could send me details of any available positions, including an application form. I look forward to hearing from you. Many thanks Cathie |
Задание 9. Read the below advert and write a cover letter and a c.v.
| Receptionist (English Speaking) Hotel Plevna, Sliema – Malta In this position you will provide reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audites, as required. Position Requirements · Should have a Diploma of Hotel Management or bachelor’s degree level education in a related field. · Should have excellent business communication skills and must be fluent in English. · Should have the ability to work under pressure and react quickly. · Should have analytical skills and ability to identify reasonable solutions quickly. · Should have flexible with shift patterns to ensure support across operational hours, in terms of additional overtime and as when required · Should be computer literate particularly in MS Office · Knowledge of Fidelio and Opera is an advantage Contact Information Contact name: Hotel Plevna Yulia Bodyakina Office address: Hughes Hallet Street City: Sliema Postal code: 3143 Country: Malta |
COVER LETTER
Katerina Tryaskova
Onejskay St. 37. apt. 62
12513 c. Moscow
To: Hotel Plevna
Attention of: Hotel Plevna Yulia Bodyakina
Date: 25 Nov 06
Office address: Hughes Hallet Street
City: Sliema
Postal code: 3143
Country: Malta
In response to your advertisement for an English native speaker interpreter which appeared in the November 6 edition of newspaper «Employment on Malta» please find enclosed a copy of my resume for your consideration.
With my educational background and a strong interest in business I think I will be a great asset to your company. I speak English, Swedish, Danish, Spanish languages and am at ease in a multicultural environment, having lived in Denmark, Norway, Finland and Sweden. My career aim is to work in HR department.
I believe that my profile and aspirations make me a good match for a dynamic company such as Hotel Plevna. I am available for full-time work from December 1.You can contact me by email or by phone, email: [email protected], phone:
+ 7(965)358 71 98. I look forward to hearing from you.
Thank you for your consideration.
I look forward to hearing from you.
Yours faithfully
Katerina Tryaskova
RESUME
Katerina Tryaskova
125413 c. Moscow
Onejskay St. 37. apt. 62
Tel. mobile: +7(965)358 71 98
E-mail: [email protected]
Date of Birth: November 17. 1989
Nationality: Russian Federation
Education:
qr. 03-2 TR Tehnoloqycal colleqe № 34, с. Moscow, Russian. KVUC c. Copengagen. Denmark. Fisherstemsk qymnasien 03. 2007-10. 2007 c. Karlskrona, Sweden.
Work Experience:
09. 2009 to present the working as member of brigade, after, as Chostes and naw-as manager in the restaurant «SAVVA».
Skills:
English, Swedish, Danish, Spanish.
Personal information:
Responsible, communicative, I have gratitude from company «Russian Express». 19.03-22.03 2014 Exhibition MITT 2014 «Veyaqe and tourism»
Hobbies:
Traveling, foreign language, music, swimming.
Additional information:
Foreign passport.
