| 1. | 6. |
| 2. | 7. |
| 3. | 8. |
| 4. | 9. |
| 5. | 10. |
.
| 1. provide back up support | 6. organisational structure |
| 2. employee | 7. work teams |
| 3. senior manager | 8. shareholder |
| 4. junior manager | 9. human resources department |
| 5. set company targets | 10. market research |
.
1. .controls all the financial dealings of the company.
a) Senior Manager b) Accountant c) Sales Manager
2. The . is responsible for keeping a continuous supply of work flowing to all production staff.
a) Production Manager b) Sales Manager c) Distribution Manager
3. The . has the major responsibility for running of the company.
a) Distribution Manager b) Managing Director c) Production Manager
4. A human resources department is responsible for recruitment of new ..
a) employers b) directors c) employees
5. A marketing department is responsible for
a) recruitment b) market research c) promotion
.
1. What is organizational structure?
2. Who are directors chosen by?
3. What is the function of a human resources department?
4. What are the main departments needed for a company to function properly?
5. What department is responsible for servicing the functional areas of the company?
6. 2 Simple, (Present Simple), (Past Simple).
Part 2
.
May I take a message? - ?
software products
after-sales service
2. Business Communications ( , Ctrl, ).
: http://esl-lab.com/tc1/tc1.htm
.
1. Why can't Elaine Strong answer the phone?
A. She's in a meeting
B. She's out of the office
C. She's talking with another customer
2. What does caller want the secretary to send?
A. information on after-sales service
B. a picture of the newest computers
C. a list of software products
3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM
4. What is the caller's name?
A. Cordell
B. Kordel
C. Kordell
5. What is the caller's telephone number?
|
|
|
A. 560-1287
B. 560-1828
C. 560-2187
.
1. An automobile company decides to open a new dealership in a foreign country. The manager is asked to choose all the possible positions and vacancies for a new dealership. What staff should be hired, what departments should be established?
2. You are an applicant at the interview applying for a position of human resources manager at a clothes shop. You are asked to enumerate the responsibilities of a distribution manager, production manager, sales manager and an accountant. What responsibilities can you mention?
3. Do you think working abroad is essential for a successful career? Why / Why not?
:
| To my mind | In my experience |
| In my opinion | As far as I understand |
| On the one hand, on the other hand | From my point of view |
| If my memory serves me right | If I am not mistaken |
| It seems to me that | Personally, I think |
| My personal view is that | I am sure/certain/convinced that |
| The fact is that | This proves that |
| It is obvious that | There is no doubt that |
Part 3
, . . .
You are a Director of Sales department. One of your salesmen sent you a request for promotion to the position of a sales manager. Your task is:
a) thank Mr. Watkins for his letter;
b) express Mr. Watkins the idea that you agree with his request to promote him to the position of a sales manager and give reasons for that;
c) settle the time for meeting in order to discuss all the details.
| REQUEST FOR PROMOTION 17.01.2011 Tom Wilson Electronics ltd. 12 South Street, Sheffield, UK 125367 Dear Mr. Wilson, As you know, I am very happy to work and contribute to Electronics ltd. under your authority. Allow me to mention an opportunity I see for greater profits. I'm confident that you will agree that my efforts as your salesman have been successful to the company; my sales in dollars for the past year were roughly $425,000, which far surpassed the $250,000 goal we anticipated at our year-end meeting twelve months ago. I would like you to know that I believe I can be of even more benefit to you and Electronics ltd. as your Sales Manager. Having had four years of experience in selling our computer software, I have gained a clear idea as to what our customers' needs are and how we can meet them. I know how we can increase sales dramatically and I can inspire our sales team to do precisely that. As your Sales Manager, I truly believe that we can achieve in excess of $10,000,000 in sales by the year 2012. I understand that you are a very busy person. I will thus be delighted to meet with you at any time you please to discuss my request. Cordially, Dave Watkins |
Unit 2
Part 1
