the hotel business, the receptionist, the front office of the hotel, the check-in, the concierge, knowledgeable, fluency, hotelier, the resident manager, the night manager
Assignment 2.1 Read and translate the text:
There are various professions in hospitality business. One of the most important is the profession of the receptionist who works in the front office of a hotel.
The receptionist is in charge of the check-in. She meets and greets guests, registers them and assigns rooms to them. Her main duty is to provide the brief and convenient check-in procedure.
The receptionist must help guests do the hotel formalities. She asks the guest to fill in a registration card and to sign it. She also answers the phone and takes messages for the hotel guests. The receptionist also provides the check-out formalities.
The concierge must help the guests with the information about the hotel, the city and make travel arrangements. She must be knowledgeable, fluent in many foreign languages and have an outgoing personality. Fluency in English, French and German is a must for her. Besides, she must be computer literate, have a pleasant telephone manner and a positive helpful attitude. She actually acts as a travel agent: she books flights, tours and visits.
The concierge must help guests in all ways.
The hotel manager is just a professional hotelier. For the hotel guests the hotel manager is the host who must offer hospitality to the guests.
For the hotel staff he is the person who must establish the policy of the hotel and its operations.
There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager.
The assistant manager helps the manager and manages the hotel when the manager is not present.
The resident manager permanently lives in the hotel.
The night manager is on duty during the night.
Assignment 2.2 Answer the following questions:
1. Which is the most important profession in the hotel business?
2. What are the duties of the receptionist?
3. What must a concierge do?
4. What kind of person is the concierge?
5. Who is the hotel manager for the guests?
6. What is he for the hotel staff?
7. Who establishes the policy of the hotel?
8. Which are the major management positions in hospitality?
9. What do these managers do?
Assignment 2.3 Use the appropriate words from the list:
on duty, assistant, books, assigns, to fill in, convenient, computer literate, establish the policy, management positions,
1. The receptionist meets and greets guests, registers them and rooms to them.
2. Her main duty is to provide the brief and check-in procedure.
3. The receptionist asks the guest a registration card and to sign it.
4. Besides, the concierge must be , have a pleasant telephone manner and a positive helpful attitude.
5. The concierge actually acts as a travel agent, she flights, tours and visits.
6. For the hotel staff he is the person who must of the hotel and its operations.
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7. There may be different in a hotel: the assistant manager, the resident manager, the night manager.
8. The manager helps the manager and manages the hotel when the manager s not present.
9. The night manager is during the night.
Assignment 2.4 Match the beginnings and the end of the sentences:
| 1. The receptionist is | guests do the hotel formalities. |
| 2. The receptionist must help | provides the check-in formalities |
| 3. The receptionist asks | the guests with the information about the hotel, the city and make travel arrangements. |
| 4. The receptionist | in charge of the check-in. |
| 5. The concierge must help | be knowledgeable, fluent in many foreign languages and have an outgoing personality. |
| 6. The concierge must be | to fill in a registration card and to sign it. |
| 7. The concierge must | computer literate, have a pleasant telephone manner and a positive helpful attitude. |
| 8. The hotel manager | the host who must offer hospitality to his guests. |
| 9. The hotel manager must establish | is just a professional hotelier. |
| 10. The hotel manager is | the policy of the hotel and its operation. |
Assignment 2.5 Translate the following sentences from Russian into English:
1. , . . , , . .
2. , , . , . , , . . , .
3. . , .
4. , .
