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ISO 9001, 9002, 9003 .
aa
aa a aa:
a - a aa ( ),
a - a aa ,
a - a aa.
()
, , . , . , , . , .
, , , , , . , TQM, , , .
() , () , .
aa
. , .
aaa aa, aa a a a a, a a a aa.
O a a a a.
a a aa a. aa a aa a a aa a.
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a aa a a, aa a aa a .
a a aa, a aa, a a a. a aa aa .
a a aaa aa aa .
A
a a a a a:
q a aa aa (O 9004);
q a , a, a,
q a a a/, .
ISACA 1969 20 . 100 , . 12 . (CICA Certified Information System Auditor), , , , .