to call smb./ to ring smb. up
to connect/ to put through
to hang up the receiver
to pick up the receiver
to leave a message
to take/ receive/ get a message
to call on behalf of smb.
to hold the line
to put smb. through
to phone back later
to call somebody back
to be out
line’s busy/ engaged
Who’s calling, please
I’m trying to connect you
Translate these sentences into English.
1. Я звоню по поручению Джона Смита. 2.Я получил сообщение от господина Джонсона. 3. Минутку, не вешайте трубку. 4. Могу ли я поговорить с господином Андерсоном. 5. Кто говорит? 6. Поднимите трубку. 7. Не могли бы вы меня соединить с господином Расселом? 8. Линия занята. 9.Попросите, пожалуйста, его перезвонить мне. 10. Господин Смит сейчас отсутствует.
While-watching
Watch and print the missed words.
Holding the line
- Howyou?
- I would like Mr. Smith, please?
- Could I ask please?
- Ok, Ms. Anderson would you mind?
Taking a message
- I’m afraid Mr. Smith is too busy right now
- I see can you ask him please?
- Certainly. I have?
- Yes, it’s ……………
Leaving a message
- I am. To whom am I speaking?
- Could you please Mr. Johnson today?
- Mr. Johnson would like of your products
- Ok, I’ll tell him as soon he.
After-watching
4. Choose the right variant: if it’s true or false sentences.
1. Mr. Smith would like to speak with Ms. Anderson.
2. Mr. Smith is too busy to take a call.
3. Ms. Anderson doesn’t want to leave her phone number.
4. Ms. Anderson’s number is 444- 1234.
5. Ms. Anderson asks Mr. Smith to call her back.
6. Mr. Smith’s secretary is Jenifer.
7. Mr. Johnson would like to talk about the prices of the products.
Make up 5 mini dialogues. Put the words in right order.
1. please speak Mrs. could I Jones - I’m not possible that’s to afraid
2. I Robinson if wonder I to speak Mr. could - just moment certainly please
3. speak Henry I may Bellafonte to - afraid I’m not
4. Robert I speak to can Moore -course I’ll of put through you
5. Mr. please I’d speak Blair to like to -calling who’s
Complete the conversation with these phrases
I’ll give it to hold I’m phoning line’s busy Phoning
Leave a message speak to we’ll get back to you This is
Phone back later take a message I’m afraid have extension
Putting you through take your call at her desk
1. A Hello, Could I ____________ Sam Jackson, please?
B _________ Mr. Jackson’s in a meeting. It won’t be over
until 3.00 can I _______?
A Yes, please. Could you ask him to phone me? I think he’s got my number,
but ___________to you again just in case. It’s 743 219 186.
2. A Can I _____________ 2173, please?
B The ____________ at the moment. Would you like _______?
A Yes, please.
(Five seconds later)
B I’m ____________ now.
A Thank you.
3. A Could I speak to Alison Short?
B I’m afraid she isn’t ____________ at the moment. Do you want to hold?
A No, don’t worry. I’ll ___________.
4. A Can I speak to Terrence Cameron, please?
B _____________.
A Ah, Mr.Cameron! __________ Holy, Lucas.
_________ about a letter I got this morning.
5. A Hello. This is Incom International. There’s no one here to
__________ at the moment. Please ____________ and
__________ as soon as we can.
1. Listen to the telephone call. Look at the note the secretary left for Mr.Braun. How many mistakes has she made?
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Work in pairs. Discuss how you could prevent misunderstandings on the phone.
3. Now listen to the second call. How does Mr. Braun make sure the information is correct?
Read the advice.
It is very important to make sure that you understand technical details, especially over phone or radio. Ask the person to repeat if you are not sure and let them know you have understood, often you can do this by repeating what they have said. Here is some useful language.
- Could you repeat that, please?
- Sorry, I didn’t get/catch that.
- Did you say two thousand and six?
- 2,340? Is that right?
- Could you spell that, please?
Business correspondence
E-MAILS
1. Are these statements about e-mails true or false?
1. If you know the recipient well, you can leave out the opening greeting and complimentary close.
2. Emoticons J can be used in any type of email
3. To stress a word, write it in CAPITAL LETTERS.
4. You should keep your message short.
5. It’s not necessary to answer an email quickly.
6. You should never write something you don’t want other to see.
7. You should try to be amusing.
