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FAQ

⇐ 28293031323334353637 ⇒



 

, , . .

 

, ( ):

 

a) ;

 

b) , , , , ;

 

c) ;

 

d) , ( ) , .

 

, .

 

, , (4.2.4).

 

 

, , , . , .

 

, :

 

a) (8.2.1);

 

b) (8.2.4);

 

c) , (8.2.3 8.2.4);

 

d) (7.4).

 

 

 

, , , , .

 

 

. .

 

:

 

a) ( );

 

b) ;

 

c) , ;

 

d) ;

 

e) (4.2.4);

 

f) .

 

 

. .

 

:

 

a) ;

 

b) ;

 

c) ;

 

d) (4.2.4);

 

e) .

 

()

 

9001:2008 14001:2004

 

 

.1 - 9001:2008 14001:2004

 

9001:2008 14001:2004  
      9004        
     
  1.1    
  1.2    
     
     
( )     ( )  
  4.1 4.1
( )   4.2    
  4.2.1 4.4.4
  4.2.2    
  4.2.3 4.4.5
  4.2.4 4.5.4
( )        
5.1 4.2  
    4.4.1 ,  
5.2 4.3.1  
    4.3.2  
    4.6  
  5.3 4.2
( )   5.4 4.3 ( )
  5.4.1 4.3.3 , ()
,   5.4.2 4.3.3 , ()
, ( )   5.5    
  5.5.1 4.4.1 ,  
5.5.2 4.4.1 ,  
  5.5.3 4.4.3
  5.6 4.6
  5.6.1 4.6
  5.6.2 4.6
  5.6.3 4.6
( )        
6.1 4.4.1 ,  
( )   6.2    
6.2.1 4.4.2 ,  
,   6.2.2 4.4.2 ,  
6.3 4.4.1 ,  
  6.4    
( )     4.4 ( )
  7.1 4.4.6
, ( )   7.2    
, 7.2.1 4.3.1  
    4.3.2  
    4.4.6  
, 7.2.2 4.3.1  
    4.4.6  
7.2.3 4.4.3  
( )   7.3    
  7.3.1 4.4.6
  7.3.2 4.4.6
  7.3.3 4.4.6
  7.3.4 4.4.6
  7.3.5 4.4.6
  7.3.6 4.4.6
  7.3.7 4.4.6
( )   7.4    
  7.4.1 4.4.6
  7.4.2 4.4.6
  7.4.3 4.4.6
( )   7.5    
  7.5.1 4.4.6
  7.5.2 4.4.6
  7.5.3    
  7.5.4    
  7.5.5 4.4.6
  7.6 4.5.1
, ( )     4.5 ( )
  8.1 4.5.1
( )   8.2    
  8.2.1    
()   8.2.2 4.5.5
  8.2.3 4.5.1
      4.5.2
  8.2.4 4.5.1
      4.5.2
8.3 4.4.7 ,  
    4.5.3 ,  
8.4   4.5.1
( ) 8.5      
8.5.1 4.2  
    4.3.3 , ()  
    4.6  
8.5.2 4.5.3 ,  
8.5.3 4.5.3 ,  

 

 

.2 - 14001:2004 9001:2008

 

14001:2004   9001:2008
          9004    
     
    1.1  
    1.2  
     
     
( )       ( )  
4.1 4.1  
    5.5 ,  
    5.5.1  
4.2 5.1  
    5.3  
    8.5.1  
( ) 4.3 5.4 ( )  
4.3.1 5.2  
    7.2.1 ,  
    7.2.2 ,  
4.3.2 5.2  
    7.2.1 ,  
, () 4.3.3 5.4.1  
    5.4.2 ,  
    8.5.1  
( ) 4.4   ( )  
, 4.4.1 5.1  
    5.5.1  
    5.5.2  
    6.1  
    6.3  
, 4.4.2 6.2.1 ( )  
    6.2.2 ,  
4.4.3 5.5.3  
    7.2.3  
4.4.4 4.2.1 ( )  
4.4.5 4.2.3  
4.4.6 7.1  
    7.2 ,  
    7.2.1 ,  
    7.2.2 ,  
    7.3.1  
    7.3.2  
    7.3.3  
    7.3.4  
    7.3.5  
    7.3.6  
    7.3.7  
    7.4.1  
    7.4.2  
    7.4.3  
    7.5  
    7.5.1  
    7.5.2  
    7.5.5  
,   4.4.7 8.3  
( ) 4.5   , ( )  
4.5.1 7.6  
    8.1 (, )  
    8.2.3  
    8.2.4  
    8.4  
4.5.2 8.2.3  
    8.2.4  
, 4.5.3 8.3  
    8.4  
    8.5.2  
    8.5.3  
4.5.4 4.2.4  
4.5.5 8.2.2 ()  
4.6 5.1  
    5.6 ( )  
    5.6.1  
    5.6.2  
    5.6.3  
    8.5.1  

 

 

 

()

 

9001:2000 9001:2008

 

.1 - 9001:2000 9001:2008

 

9001:2000 /   / / / - () ()
1- , 2- , , , , .  
    : ) , , ; b) ; ) ; d) ; ) ; f) .  
3- + , , , , ( - ), .  
2- . , , .  
3- , , , " ".  
9004 1- + #M12291 1200015262 9001-2001#S #M12291 1200015261 9004-2001#S 9001 9004 , , . , , .  
9004 3- #M12291 1200015261 9004-2001#S , #M12291 1200015262 9001-2001#S, , . #M12291 1200015261 9004-2001#S , , , #M12291 1200015262 9001-2001#S. .  
9004 3- 9001:2008 9004 . 9004 , . 9004 , 9001; . , .  
1- + 14001:1998 .   14001:2004 .  
1.1 )   ) , ;
1.1 b) ) , , .  
  - "" .  
    1 "" : ) ;  
  2   b) . 2 .#S
2 1- . , . ( ). 9000:2005 .
3 2-, 3- , 9001 , : > > "" "", 9001:1996, , . , "" "".
4.1 ) ) , , , , ;
4.1 3- + - , , . , , .
4.1 1 + 1 , , , , , , , , , .
4.1 2 3 2 , , , , . 3 , , . , , , : ) , ; b) , ; ) 7.4.
4.2.1 ) ) , ;
4.2.1 d) + ) , (4.2.4). d) , , ,
4.2.1 1 1 , " ", , , , . . .
4.2.3 f) f) , ;
4.2.4 1- + , , . , . , , , , , . , .
5.5.2 1- , , :
6.2.1 1- + , , , , , .
6.2.1 - , .
6.2.2 ,
6.2.2 ) b) + ) , , ; b) , ;
6.3 ) ) ( , ).
6.4 - " " , , , ( , , , ).
7.1 b) b) , ;
7.1 ) ) , , , , ;
7.2.1 c) + ) , ;
  d) + d) , .
  - , , , , .
7.3.1 - , , , , .
7.3.2 3- . , .
7.3.3 1- + , , .
7.3.3 - .
7.5.1 d) + d) ;
7.5.2 1- + , . , , - .
7.5.3 2- .
7.5.3 3- + , (4.2.4).
7.5.4 1- , 3- + , , (4.2.4).
  - .
7.5.5 1- + . , , - , , . .
7.6 +
7.6 1- + , , , (7.2.1).
7.6 ) ) / , . , , (4.2.4);
7.6 c) ) ;
7.6 4- , 3- , 5- , (4.2.4).
7.6 + - . 10012-1 10012-2. - .
8.1 a) ) ;
8.2.1 - , , , , , , .
8.2.2 3- , , .
8.2.2 4- + , (.4.2.4), . (4.2.4).
8.2.2 5- , 1- , , , .
8.2.2 + - . #M12291 901703172 10011-1#S, #M12291 901703174 10011-2#S #M12291 901703167 10011-3#S 19011 .
8.2.3 1- , 3- , .
8.2.3 - , , .
8.2.4 1- . (7.1). .
8.2.4 2- + . (), () .
8.2.4 3- , (7.1) , , , .
8.3 1- , 2- + , . , .
8.3 2- + , ( ):
8.3 d) d) , ( ) , .
  3- 4- , , (4.2.4).
  4- 3- , .
8.4 b) + b) (7.2.1) (8.2.4);
  c) ) , (8.2.3 8.2.4);
  d) d) (7.4).
8.5.2 1- + .
8.5.2 f) f) .
8.5.3 ) ) .
+ 9001:2008 14001:2004
+ 9001:2008 9001:2000
+ ( , ISO/DIS 9004); .
         
           

 

 

()

 

 

 
9000:2005 9000-2008 .  

 

 

 

 

[1]   ISO 9004:2000     Quality management systems - Guidelines for performance improvements  
[2]   ISO/DIS 9004     Managing for the sustained success of an organization - A quality management approach  
[3]   ISO 10001:2007     Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations  
[4]   ISO 10002:2004     Quality management - Customer satisfaction - Guidelines for complaints handling in organizations  
[5]   ISO 10003:2007     Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations  
[6]   ISO 10005:2005     Quality management systems - Guidelines for quality plans  
[7]   ISO 10006:2003     Quality management systems - Guidelines for quality management in projects  
[8]   ISO 10007:2003     Quality management systems - Guidelines for configuration management  
[9]   ISO 10012:2003     Measurement management systems - Requirements for measurement processes and measuring equipment  
[10]   ISO/TR 10013:2001     Guidelines for quality management system documentation  
[11]   ISO 10014:2006     Quality management - Guidelines for realizing financial and economic benefits  
[12]   ISO 10015:1999     Quality management - Guidelines for training  
[13]   ISO/TR 10017:2003     Guidance on statistical techniques for ISO 9001:2000  
[14]   ISO 10019:2005     Guidelines for the selection of quality management system consultants and use of their services  
[15]   ISO 14001:2004     Environmental management systems - Requirements with guidance for use  
[16]   ISO 19011:2002     Guidelines for quality and/or environmental management systems auditing  
[17]   IEC 60300-1:2003     Dependability management - Part 1: Dependability management systems  
[18]   IEC 61160:2006     Design Review  
[19]   ISO/IEC 90003:2004     Software engineering - Guidelines for the application of ISO 9001:2000 to computer software  
[20]   ISO Brochure     Quality management principles  
[21]   ISO Brochure     Selection and Use of the ISO 9000:2000 family of standards  
[22]   ISO Handbook     ISO 9001:2000 for Small Businesses - What to do; Advice from ISO/TC 176  
[23]   ISO Journal     ISO Management Systems (a bimonthly publication which provides comprehensive coverage of international developments relating to ISOs management system standards, including news of their implementation by diverse organizations around the world

________________

. 9004:2000.

 

http://www.iso.org.

 

9001:2008.

 

([email protected]).

 

"" :

.: , 2009

III

 

3.1

 

⇐ 28293031323334353637 ⇒


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