1. Memo
To: All the staff
From: J.Tramp, R&D Director
Subject: the Chairman of the corporation visit
Date: 28 August 2006
The chairman of our corporation Mr. Smith is visiting our company next Monday, 4 September. He is coming to see our new laboratory. Mr. Smith will be here at 10.30 a.m. and you are all kindly requested to be at the welcome reception for him at the Conference Hall.
J.T.
Letter of application
Dear Sir / Madam,
I am writing to apply for the job of information officer, which was advertised in The Daily News.
I am 20 years old, and I am studying at university. I have just completed my second year.............................................................................................
.......................................................................................................................
I look forward to your reply.
Yours faithfully,
Ann Brand
Ann Brand
Letter of complaint
Dear Sir / Madam,
I am writing in connection with the weekend I recently spent at your hotel. I have to say that I was very disappointed............................................................
.............................................................................................................................
I am sure you will understand that I was very dissatisfied, and did not enjoy my weekend at all. I would like a full refund as soon as possible.
Yours faithfully,
John Dark
John Dark
FAX Message
To: Sally Jones
Fax No:
From:
Fax: +44 (0) 1711234567
Date:
Re:
Pages (including this one): 1
Message
This is to let you know about the arrangements for my trip to Australian next week. I'm taking flight BA135T........................................................................
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Could you .......................................................................................................
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5. CV / resume
Curriculum Vitae
Personal details Name: ______________________________
Age: _______________________________
Date of birth:_________________________
Marital status: ________________________
Address: ____________________________
Tel: ________________________________
Position applied for: ____________________________________
Education
20__ to 20__ ____________________________________
20__ to 20__ ____________________________________
Work experience
20__ to present Company: ___________________________
Post: _______________________________
Responsibilities: ______________________
____________________________________
Other information ______(e.g. clean driving licence)________
References ____________________________________
Current salary ____________________________________
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Letter of inquiry
Dear Sir or Madam,
We are a software company based in London and are currently developing a Windows-based scientific graphics package for use in universities and research laboratories. We are interested in protecting the programs we sell from unauthorized copying and duplication.
Could you please send us more technical information about... and price list.
We look forward to hearing from you.
Yours faithfully,
Anne Newson
Anne Newson
Project Director
Answer to the Letter of Invitation
Dear Mr. Miller,
I received your kind invitation to the reception. Unfortunately, owing to other commitments, I will be unable to attend...
Letter of Complaint
Dear Sirs,
I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which I placed earlier this week...
Answer to inquiry letter
Dear Madam,
I am writing on behalf of World Travel in response to your request for information on holidaying in the Caribbean.
A two-week package to the peaceful island of St. Kitts is being offered by our agency for only £3,000. This island will satisfy all your requirements, as it is quiet and has little tourism.
In addition, transport is available should you wish to explore other islands in the Caribbean. All travel plans can be arranged through our office.
Please contact our agency immediately should you require more information.
Yours faithfully,
Jane Douglas
Jane Douglas
10. Letter of congratulation
Dear Mr. Brown,
I have just read about your promotion to sales manager. Let me offer you my warmest congratulations..................................................................
.......................................................................................................................
Yours sincerely,
F.Popov
F.Popov
Practice
Match the name of each type of the letters below to the corresponding number.
a fax message, a letter of complaint, memo, a letter of confirmation, a letter of order, a letter of inquiry, a letter of application
1. I am writing to order a set of the office furniture advertised in...
2. I would like to apply for the position of a sales manager...
3. I am writing to complain about the watch I bought in your shop.
4.... Could you let us see examples of.... Could you also send us a new catalogue of...
5. This is to confirm our telegram sent to you earlier today...
6. To
From
Subject
Date
C.M.
7. To
Fax No
From
Fax No
Date
Re / Subject
Pages
APPENDIX 5.
SPEECH PATTERNS
| Introduction | |
| Formal / semiformal | / |
| Let me introduce Mr. Bond | - |
| This is Ann Smith / my friend Jack | / |
| Oh, Paul, I'd like you to meet Stephen Parker. How do you do? | , . . |
| Do you know Peter Rein? No, I don't think so. | ? , . |
| Excuse me, my name's Michael Swan. Pleased to meet you. | . . |
| Informal | |
| Pete, meet Jenny. Hello, Jenny. Hi, Jenny! I'm Pete. Nice to meet you, Pete. | , . , , . , . |
| Greetings and small talk | |
| Formal / semiformal | / |
| Good morning / Good afternoon / Good evening (ladies and gentlemen)! | / / ( )! |
| Informal | |
| Hello / Hi! | / ! |
| Morning! / Afternoon! / Evening! | / / ! |
| Mary! Good to see you (again)! It's good to see you! | ! (). . |
| How are you? How are things (with you)? / How are you getting on? | ? ? |
| How is Alice? How is everybody at home? | ? ? |
| Nice to see you! I haven't seen you for ages! | ! ! |
| Replies: | : |
| Very well, (thank you). And you? | , . A ? |
| I'm fine, (thank you). How are you? | , . A ? |
| Not very well, I'm afraid Oh, Im sorry to hear that. | , . ? |
| / So-so / Not too bad, thanks. And what's the matter? | / / , . ? |
| Words of Parting | |
| Goodbye! / Goodnight! | / ! |
| Well, I'm afraid I must go now. | , . |
| Remember me to your parents. Thank you, I will. | . , . |
| Bye! And thanks for a lovely evening. Bye-bye! / See you! See you later / tomorrow / on Monday | ! ! ! / ! / |
| Have a nice weekend / a good holiday / a good trip Thanks, you too! | / / ! |
| Keep well. / Take care! | ( ). |
| Opinion | |
| How do you like it? | ? |
| Do you like this book? | ? |
| What do you think of him? | ? |
| Replies: | : |
| It's all right / OK. | / . |
| I think it is wonderful / lovely/awful /boring / It depends... | , / / / |
| Apologies | |
| I am (very / so/ awfully) sorry. | () / . |
| Excuse me, could you (before asking for a request) | , ( ). |
| Pardon? Sorry? | ( ?) |
| Replies: | : |
| Thats OK / quite all right. | . |
| Please dont worry. | . |
| Congratulations and wishes | |
| Happy Birthday! Have a lovely day! That's really great news! Well done! | ! ! ! ! |
| Congratulations! You worked hard for it/them. That's great! You lucky thing! | ! ! ! , ! |
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