Registration form:
Name of hotel or address of house________________________
TO BE FILLED IN IMMEDIATELY ON ARRIVAL:
1. Surname___________________________________________
2. Christian names_____________________________________
3. Nationality_________________________________________
4. Date of arrival________________5. Sex_________________
6. Particulars of Registration Certificate or Passport__________
7. Arrived here from___________________________________
(give last address in full)
Signature of person to whom the above particulars relate______
TO BE FILLED IN ON DEPARTURE
8. Date of departure____________________________________
9. Destination (Give new address in full) ___________________
Signature of person to whom the above particulars relate______
III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?
Receptionist: Good afternoon, San Felice Hotel. May I help you?
You: ________________________________________________
Receptionist: Certainly. When for, madam?
You: ________________________________________________
Receptionist: How long will you be staying?
You: ________________________________________________
Receptionist: What kind of room would you like, madam?
You: ________________________________________________
Receptionist: Certainly, madam. I’ll just check what we have available. Yes, we have a room on the 4th floor with a really splendid view.
You: ________________________________________________
Receptionist: Would you like breakfast?
You: ________________________________________________
Receptionist: It’s eighty four euro per night excluding VAT.
You: ________________________________________________
Receptionist: Who’s the booking for, please, madam?
You: ________________________________________________
Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?
You: ________________________________________________
Receptionist: Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.
You: ________________________________________________
IV. Imagine you are checking out of the hotel.
Receptionist: Good morning. May I help you?
You: ________________________________________________
Receptionist: One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?
You: ________________________________________________
Receptionist: That’s for the phone calls you made from your room.
You: ________________________________________________
Receptionist: Certainly. May I have your passport, please?
You: ________________________________________________
Receptionist: Could you sign each cheque here for me?
You: ________________________________________________
Receptionist: Here are your receipt and your change, sir. Thank you.
You: ________________________________________________
Listening
I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.
II. Listen to the conversations once again and check you found the ten mistakes.
Conversation 1
Guest: Good night. I have a reservation.
Receptionist: Good evening. What name is it, please?
Guest: Carbalho, Paolo Carbalho.
Receptionist:How long are you staying, Mr. Carbalho?
Guest: I’m staying during two nights.
Receptionist:OK. You are in the room 312 on the third floor. Here’s your key card.
Guest: How this works?
Receptionist:Well, once you’ve opened the door, you have to insert it into the slot in the wall to turn on the electricity in your room.
Guest: Right. And does it also activate the air-conditioning?
Receptionist:Yes. The air-conditioning comes on as soon as you put the card in the slot.
Guest: Fine. You think could you give me a wake-up call tomorrow morning?
Receptionist:Yes, certainly. What time?
Guest: At 7 o’clock, please.
Receptionist:Of course.
Guest: And what time is breakfast?
Receptionist:Breakfast is served from 7 to 10, and lunch from 12 until 2.
Guest: Right.
Receptionist:Do you need any help with your luggage?
Guest: No, it’s all right thanks. I can manage. Could you tell me where is the lift?
Receptionist:Yes, it’s just at the end of the passageway. Enjoy your stay at the Imperial Hotel, Mr. Carbalho.
Conversation 2
Guest: Good morning. I like check out, please.
Receptionist:Good morning, Mr. Carbalho. Did you enjoy your stay?
Guest: Yes, the room was very comfortable. I’m afraid I have problem with the remote control for the television, though. It fell in the bath last night while I was getting out, and it doesn’t appear to be working now. I’m terribly sorry.
Receptionist: Don’t worry, Mr. Carbalho. We’ll sort it out. Thank you for telling us. Did you have anything from the minibar?
Guest: Yes. I had one bottle of mineral water and any beer.
Receptionist: How many bottles?
Guest: Just one. And I also made two telephone calls to Lisbon.
Receptionist: Right. I’ll just add that to your bill. That’s €354.25, please.
Guest: I pay by American Express?
Receptionist: Yes, of course.
Guest: Here’s my card.
Receptionist: Thank you. Could you sign here, please?
Guest: Of course. Would it be OK my bags here? My plane doesn’t leave until later this afternoon, and I want to do a bit of shopping before I leave Ljubljana.
Receptionist: Yes, certainly. Just bring them into the office, and you can leave them as long as you like.
Guest: Thank you. I’ll be back at about 3 o’clock to pick them up.
Business One: One, Oxford University Press
