; . , , . . , . , . , : , (. . 18.1); . , , . .
. 18.1.
, -, (Greif, 1976), , (Kleinbeck & Schmidt, 1990) , , . (., , Argyle's Social Skills at work, 1987). , , , , (mastery-learning), , (Ingenkamp, 1979); (. Klauer, 1989; Hager, Elsner & Hübner, 1995). - .