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FAQ

() Opening times
( )? What times are you open?
9 6 , . We're open from 9 am to 6 pm, Monday to Friday.
10 8 , . We're open from 10 am to 8 pm, seven days a week.
( ) / ? Are you open on Saturday / Sunday?
? What time do you open tomorrow?
? What time do you close?
? What time do you close today?

 

Selecting goods
? Can I help you?
? What can I do for you?
- ? Are you looking for something in particular?
, . I'm just browsing, thanks.
? Could you help me?
, ? Excuse me, could I ask you something?
? How much is this / it? How much does this / it cost?
? How much are these?
... ? How much is that... in the window?
. That's cheap.
. That's good value.
. This is amazing value for money.
. That's expensive.
...? Do you sell...?
(-)...? Do you have any...? Have you got any ?
/ ? Do you have this in large / small?
/ ? Do you have these in a size bigger / smaller, too?
/ large / extra large
, . (.) Here you are.
, . Sorry, we don't sell them.
, . Sorry, we don't have any left.
.... I'm looking for....
, ...? Could you tell me where the... is?
...? Where can I find the...?
. They are over there.
, ? Did you find what you were looking for?
? May I try this on, please?
? Would you like to try it on?
. The fitting room's over there.
/ . It suits you very well.
? What size are you?
- ? Have you got anything cheaper?
? How about one of these?
, . It's not what I'm looking for.
, . Its not quite what I wanted.
? Do you have this item in stock?
, . Sorry, we are out of .
, ? Do you know anywhere else I could try?
? Does it come with a guarantee?
? Would another colour do?
, ? Have you got this in another colour?
? What colour would you like?
. It's a nice colour.
. It comes with a one year guarantee.
? What material are they?
? Do you deliver?
/ / / . I'll take it / this / them.
- ? Anything else?
- ? Would you like anything else? / Anything else? / Did you want anything else?
, . Please pay at the check-out.
. Ill take this to the check-out for you.

 
Making payment
? Are you in the queue?
, Next, please! ( Can I help you?)
to jump the queue (BrE) to cut in the line (AmE)
? Do you take credit cards?
-. Enter your PIN.
, . Please wait.
. Remove the card.
. Signature.
Sign, please. , .
? Can I pay by cheque?
. I'll pay in cash.
. I'll pay by card.
, ? Could I have a receipt, please?
? Do you need a bag? Would you like a bag?
, ! / , (,) ! Yes, thank you! / Yes, please!
VAT
? Can I have a tax free bill?
? Shall I giftwrap it?
, , ? ( ) You dont happen to have any change, do you?
. Heres your change.
1 one penny
5, 10, 20, 50 five / ten / twenty / fifty pence five / ten / twenty / fifty pee ()
1 / 2 one pound / two pounds

 

/ Returns / exchange and complaints
. I'd like to return this.
. I'd like to change this for a different size.
( / ) , ( / ) . I'll take it back to the supermarket and see if I can change it.
? Do you want to change it or get a refund?
( )? Does it fit?
. It doesn't fit.
/ / / / . Its too small / big / wide / tight / expensive.
/ . It's a bit too big / small.
/ . I'd like to change it for a larger / smaller size.
/ ? Do you have a bigger / smaller size?
. It doesn't work.
? ( , ) Do you give refunds?
, . You can bring any clothing items back up to three weeks after purchase, but you must keep the receipt.
? Could I have a refund?
? Could I have a discount?
? Have you got the receipt?
? Could I speak to the manager?

 
, Signs you might see in a shop
Open
Closed
24 Open 24 hours a day
Special offer
Sale
Clearance sale
Closing down sale
Good value
. Buy two for the price of one.
2, 1 Buy 2 get 1 free
2, 1 Buy 2 get 1 half price
( ) Deal
3 5 3 for 5 pounds
( ) Reduced to clear
Half price
Out to lunch
15 Back in 15 minutes

 

 

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