:
2. 㳿 .
6. ᒺ
12. . .
.
:
1. .
-
1. 12.
2. .
1. .. . .: , 2011. 283 .
2. . / .... .: , 2012. 72 .
3. . PMBOK. 2004. Project Management Institute. Four campus boulevard. Newtown square. PA 19073-3299. USA. 405 pp.
, | ij , | ||
1. . 2. ' , . 3. , . 4. 5. ϳ ³ . 1. ϳ | . . . , . . , , , . . , . . . ( ). . ( ) ³ , |
______________________________________________________ ..., ... ..
̳
-
|
|
˲ ֲ
..., ...
_______________________ ..
"___" _____________20__
2. 㳿 .
6. ᒺ
12. . .
1
__ 20__.
ȯ 20__
== ==
== == ()
, , , : | , , ( ) |
== ==
() : | |
: | |
1. . | 1. . |
2. | 2. . |
3. ( - ). ( , , ) | 3. ( - ). ( , , ). |
4. . | 4. . |
5. , ( ) . | 5. , ( ) . |
== ==
40 ERP- (Enterprise Resource Planning ) . | 40 ERP - (Enterprise Resource Planning - ) |
== ==
ERP ( SAP) : 1) 2) 3) 4) |
== ==
ERP- : , , , , . , 㳿 , . | ERP : .. , , . |
, , ̳ SAP, 50% ERP-. | , , SAP, 50% ERP . |
; | |
; | |
; | |
- . | - |
|
|
== == .
== == , , SAP.
== ==
, ,
(-, ).
== ==
== ==
== ==
== ==
== ==
== ==
== ==
== ==
== ==
== ==
== ==
== == ( )
== ==
== == :
;
;
;
;
();
;
();
;
;
;
;
.
;
;
;
;
.
== ==
, . | |
() . | () . |
== ==
: | |
, , 㳿 - SAP. | , , , SAP |
== ==
, . | , |
' , : | , : |
|
|
( ) | ||
. | 0,5 1 | |
() | . . | 3 5 |
- - . 1. ; 2. . 3. . . | 1,5 2 |
, .
0,5 5 .
== == :
- ( )
( )
3- (/, -, -)
( ).
== ==
== ==
== ==
== ==
== ==
== ==
== == ?
?
,
.
== == ,
ERP :
,
,
.
? .
== ==
, .
:
(, ..).
.
(, ).
.
.
== ==
.
, , , .
.
.
== ==
, .
.
?
?
, - , ?
- () .
|
|
== == , :
( ). . , . .
.
== == Call-Center.
== == , ( 2 . . .
1. 75% .
2. ( 2 000 )
3. 500 5000 . 1 .
== == , :
, :
== == ( , ) .
( ) :
1. (12 .)
2. (8 .)
3. (3 .) .
4. (6 .)
== == (- ) - .
== == .
== == , .
== ==