Dear Sirs,
Following my conversation with the representative in your London showroom, I should be glad if you would send me your new catalogue of laptops. If you can guarantee prompt delivery and can quote really competitive prices, we may be able to place an order. First class references will be supplied with the order.
Yours faithful,
Dear Sirs,
We have an enquiry for wristwatches in stainless steel case with luminous dial and unbreakable glass. Please, send us an offer quoting your best terms and discounts for cash payment. We should be grateful for an early reply.
Yours faithfully,
Dear Sirs,
We have heard from your representative, Mr. Wolf, that you are producing for export jackets in pure leather. There is a constant demand in Austria for high-class goods of this type. Sales are not high, but a good price can be obtained for fashionable design.
Will you please send us your catalogue and a pricelist with terms of payment. If it is possible, please, send us also several samples of leather used in your jackets.
We look forward to your reply.
Yours faithfully,
Dear Sirs,
We have seen your advertisement in the Metal worker Journal, and would be grateful if you would kindly send us details of your aluminum fitting.
Please quote us for the reply of the items listed on the enclosed enquiry form, giving your prices c.i.f. Southampton. Will you please also indicate delivery time, your terms of payment, and details of discounts for regular purchases and large orders.
Our annual requirements for metal fittings are considerable, and we may be able to place substantial orders with you if your prices are competitive and your deliveries are prompt. We look forward to receiving your quotation.
Yours faithfully,
- Your name has been given to us by the British Chamber of Commerce
- The British Embassy in Moscow has advised us to get in touch with you concerning
- We saw your products demonstrated at the Oslo Fair earlier this year, and would like to know whether
- Your advertisement in this month's issue of the magazine states that you can offer
- We would be glad to receive specifications of your new items, together with your current export price list and detail of trade discounts.
- As we do a considerable trade in this line, we expect a keen price.
- As we are the leading dealers in this town (area, country)
- Since we have connections throughout the country
- In view of the fact that we are sole agents for this product
- We would possibly like to discuss the possibility of a contract with you.
- We would like to know whether you would be willing to grant us a special discount.
- As we are under contract, please let us know whether you can guarantee shipment by 13 August.
Gentlemen:
We thank you for your letter of 28 June, and are glad to inform you that all the items listed in your enquiry are in stock. We arc enclosing a proforma invoice for the allumimum fittings you are interested in. If you wish to place a firm offer, will you please arrange for settlement of the invoice by draft through your bank, and advise us at the same time.
We can guarantee delivery in Melbourne within 3 weeks of receiving your instructions. If you require the goods urgently, we will arrange for them to be sent by air, but this will, of ccmrse? entail higher freight charges, We are enclosing details of our terms of payment, and would be happy to discuss discounts with you if you would kindly let us know how large your orders arc likely to be.
We are looking forward io hearing from you, and assure you that your orders will receive our immediate attention.
Yours truly,
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Dear Sir,
In reply to your request for our Catalogue 135 we enclose a copy herewith, and we hope you may find it useful. You will find an order from inside to assist you in choosing the items you may require.
Yours faithfully,
Dear Sirs,
We shall be only too pleased to supply you with display material of our book "The Great General". We have instructed our advertising department to dispatch immediately 12 show-cards, 6 posters, 3 photographs and 1 life-size portrait of General MacAndrew; we have asked them to add 12 wrappers, which, we think, you will find very effective. We are very sorry that we cannot send you a large dummy but we have not made one of this title.
We should appreciate it very much if you could send us a photograph of your window and hope that your display will be very successful.
Yours faithfully
- We are pleased to have your enquiry of /We thank you for your enquiry about
- Replying to your enquiry of 2nd of May we are pleased to inform you that we hold stocks of all our products.
- In reply to your enquiry, we are enclosing full particulars of our export models.
- We have pleasure in offering you the following goods
- Our prices include packing and carriage.
- The price includes delivery to the nearest railhead.
- Prices are subject to variation without notice, in accordance with market fluctuations.
- Payment on for an initial order would be required on proforma invoice.
- Our terms and conditions of sale as printed on our invoices must be strictly observed.
- Goods ordered from our old catalogue can be supplied only until stocks are exhausted.
- This is a special offer and is not subject to our usual discounts.
- In view of the heavy demand for this line, we advise you to order at once.
- The model you have asked for is out of production, but we can supply the improved model instead.
- Please send us your instructions by cable (telex/fax).
- Please wire/cable/telephone your order.
- Kindly confirm your order at the price quoted.
- If our proposal is acceptable to you please confirm by return.
- Your reply by return will be appreciated.
- If you let us have your instructions by Thursday at the latest, we could
- Our whole experience is at your service. We hope you will make use of it.
- We should appreciate the opportunity of showing you how efficiently we can serve you.
- As we execute all orders in strict rotation, we strongly advise you to order clearly.
- We are sure that these goods will meet your requirements, and look forward to your first order.
- Our services are at your disposal.
- We will hold a quantity in reserve for you, as we feel sure you would not miss such an opportunity.
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Dear Sir,
Our new Spring collection of suitings contains designs which, I am sure, will be of great interest to you personally.
Interest, however, is not merely confined to the more formal suitings, for we also have an exceptionally pleasant selection of week-end and country worsteds in our Daks suiting range. I believe the patterns enclosed will appeal to you, one is a novel design for town wear, and the other two indicate the trend for muted shades for country wear, I do hope you will be able to call and let us show these fine new materials. As you know, we arc open until 7 p.m. on Thursdays.
Should you require any further information on current styles or cloth, please do not hesitate to telephone me at Grosvenor 763S.
Yours sincerely,
Dear Mr. Coop,
Time flies. You may think it is still a long time to Christmas, but with all the things still to be done it will be here sooner than you think. So why not tackle this annual problem of Christmas presents now!
You have probably already begun to rack your brains with a problem of what to give your wife.
We want to give you an idea. Buy her one of our 'Blast Mixers'. It will do a hundred jobs for her: shake cocktails, whip, stir or beat up cream, eggs or cake mixture, make ice-cream, delicious biscuits. In short, it will be a blessing for the whole house.
But you must see for yourself. May we show the "Blast" to you in action. If you sign and post the enclosed card we shall send our representative round and he will explain the advantages of this wonderful machine. A short demonstration will do more than a hundred letters to convince you of the joys it will bring into your life.
And we assure you that if you have one, your wife will love it - and you.
Yours faithfully,
- Has it ever occurred to you ?
- Have you thought of the benefits that our services can bring to your business?
- Your telephone call will have immediate attention for booking and information.
- Please fill out the enclosed reply card if something has been troubling you.
- Consider some of the advantages of these goods.
- This machine is neat and compact. Handling is extremely simple.
- It is just the very thing for you.
- The cost is so infinitesimal that it is hardly worth mentioning.
- Our products have been regarded as the best for a century and a half.
- The reputation of our products has been spread by all who know them.
- Competition has not affected the quality or attraction of our goods.
- You will be interested to know that we have just introduced our new
- We can offer you a special price (discount) if you place your order before
- Please let us know if you would like to have samples or a demonstration.
- We assure you of our commitment to produce the highest quality services to our customers.
- It is our sincere desire to give you the personal attention and satisfaction.
- For holidays at home or abroad, you get a wonderful feeling of freedom and ease when you wear our suits - especially when every one else around you is sweltering in heavier clothes.
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Dear Mrs. Gertsy,
Your charge account with us has been dead for 3 months and we are writing to you to find out the reason. Has there been any omission or lack of service on our part? If so, we apologise here and now and should be grateful to you if you would tell us where we have gone wrong so that we an put it right. Perhaps we have made a mistake. Pope said: *To err is human? to forgive divine*
We value friendly relations between our customej-s and ourselves and are confident that you wilt allow us to serve you in the future as we have done so often in the past.
Yours sincerely
HERMES LTD.
BUFFALO
January, 28 1996
Dear sir:
As I write this letter, I`m reminded of an old Norwegian proverb which says:
"On the path between the homes of friends grass doesn`t grow!"
In a manner of speaking, the grass seems to have grown somewhat lush between your doorstep and our place of business during the past year. Frankly, I am little disturbed because you have not used your charge account for so long a time. I am disturbed because your absence from our shore may indicate some dissatisfaction. Perhaps we unwillingly have done something to displease you. If so, won't you write to me so that may make amends?...
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Cordially,
John Sergel
President
Hello, Mr. Spomer...
When we are friendly with a group of people that we like... wouldn`t it be a natural thing to recognise the absence of one of them?
In that connection, Mr. Spomer, I refer to you as a friendly customer of oursand believe me, the absence of your orders is sure obvious.
I hope it isn't due to some mishap on our part. If so, I sure would appreciate your telling me.
If everything has been going along fine, and it is just an oversight, would you be kind enough, Mr. Spomer, to remember us the next time you need office supplies?
''Thank you" Mr. Spomer... we'll sure enjoy having you in the "KRILOFFICE GROUP" again.
M.E. Kriloff
President
Dear Mr. Jackobs
I have before me a record that indicates that one of our representatives made a call at your house and put on a demonstration.
Since he did not receive an order I am questioning in my own mind just where the Dubon Roofing Company has failed to gain your confidence. Perhaps without any undue effort you might possibly check the items listed below which caused you to hesitate to do business with Dubon.
The Dubon Roofing Company has enjoyed the privilege of serving homeowners for over thirty-five years. We have gained the reputation of being America's Largest Roofers. We trust that we can still be of service to you.
Recently we sent you a gift, an Eletric Alarm Clock, in appreciation for your willingness to listen to the Dubon story. We trust that it will serve as a memory of good will between us.
Cordially,
Roofing Go
Dear Sirs, 2nd February, 1998
Please find enclosed our Order No DR 4316, for men's and boys' sweaters in assorted sizes, colours and designs.
We have decided to accept the 15% trade discount you offered and terms of payment viz. documents against payment, but would like these terms reviewed in the near future.
Would you please send the shipping documents and your sight draft to Northminster Bank (City Branch), Deal Street, Birmingham?
If you do not have some of the listed items in stock, please do not send substitutes in their place.
We would appreciate delivery within the next six weeks, and look forward to your acknowledgement.
Yours faithfully,
Dear Mr. Storms:
When a friend helps us on with a coat, we smile and say 'Thank vou'. If we drop something and someone pick it up for us, we practically burst with gratitude. Strange? Not at all. But it is strange that when we get into business, we take so many things for granted that we forget to say 'Thank you'. Take old customers like you, for instance. You did something pretty important for us - important because you think so much of your business that it gives us greate deal of pleasure to see it grow.
Dear Sirs,
Thank you for your order of 20th February. Unfortunately 7390/6 is out of stock at present and will not be available again before the end of April. We can, however, offer the slightly better very similar model 7395/4 at a price of $19 instead, which is in stock and is perhaps even more suitable. Please let us know whether we may send it with model I260/3 which we haved reserved, for you. Look forward to your reply. Yours faithfully,
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- Thank you for your letter of November 1st. We regret being unable to execute your order.
- We have the pleasure of informing you that
- We are very sorry indeed to have to advise you of a delay in Executing Contract
- As requested in your letter we have give the priority to Contract
- We have every reason to believe that we will be able to meet the delivery date.
- We wish to explain why there was a delay in shipment.
- We apologise for the delay which was due to circumstances beyond our control.
- Unfortunately we have run out of the material you asked for. As you have particularly requested only this material we will not offer a substitute, but hope we will get delivery of a new consignment within the next two months.
- We will be unable to complete delivery by the stipulated date and would appreciate if you would agree to extend the delivery time.
- If you wish to cancel your order, you may, but I think you will find that most manufacturers are faced with the same difficulties at present.
- Our difficulties are only temporary. We hope you will understand the circumstances that compel us to do it.
,
Dear Sirs,
Your invoice and two parcels, supposed to contain 50 copies of 'The Great General' arrived today. On opening the parcels we found that one contained 25 copies of 'Little Women' and the other 40 copies of 'Cooking without Fat'.
We have, as you know, given 'The Great General' a special display in our front window and need the copies urgently as we have only a few left. This is the first time in all our dealings with you that any mistake has occurred and we hope you will do your utmost to remedy it. Will you please therefore on receipt of this letter dispatch the correct copies Express and make sure that they rich us to-morrow afternoon.
Yours thaithfully,
Dear Sirs,
Thank you for your letter of 10 August concerning your Order (VC 58391) which should have been supplied to you on 15Juty.
First let me apologize for the delay and for the problems you have experienced. But as you may have read in your news-papers we are faced with an industrial dispute which has involved both administrative staff and workers on the shop floor and as a consequence has held up production over the past few weeks.
However, I can tell you that the dispute has been settled and we are back to normal production. Your order has been given priority, so we should be able to deliver the engines before the end of this week.
May I point out, with respect, that your contract with us a standard clause stating that deliver dates would be met unless unforeseen circumstances arose, and we think you will agree that a dispute is an exceptional circumstance.
Once again let me say how much I regret the inconvenience this delay has caused and emphasize that it was due to factors beyond our control.
Please let us know if you wish to complete your order or whether you would prefer to make other arrangements.
I look forward to hearing from you within the next day or so.
Yours faithfully,
T. Blackbell
Managing Director
Dear Sirs,
It is with great regret that we have to inform you that the material, delivered under Contract does not conform to the specification on the basis of which the contract was signed.
By separate mail we have sent you a cutting from this material and one piece from the material of the previous consignment, so that you can compare the two and see the difference.
As a result of this situation sustain heavy losses because we cannot fulfil our contractual obligations to our clients. In this situation we are prepared to retain the goods if you will reduce the price, say, by 40%.
Awaiting your early reply.
We remain faithfully yours,
| Dear Sirs, | 8th, June 19.. |
We have received your teller of 2nd June and thank you for sending us the two samples of cloth. We arc greatly concerned over your disappointment in the quality and complications which may arise in your relationship with your customers.
If you are willing to accept the goods and dispose of the inferior cloth we will send you a credit note for the difference.
We apologize sincerely for the trouble caused to you and we will lake all possible steps to ensure that such a situation will not arise again.
Yours faithfully,
