.
:
- , ;
- , ;
- ;
- ;
- - , .
, .
:
- ;
- , ;
- ;
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- ;
- .
, 9000 . . .
, :
¾ (quality) - .
¾ (requirement) - , ,
¾ (grade) - , , , , , .
¾ (customer satisfaction) - , .
, :
¾ (system) - .
¾ (management system) - .
¾ (quality management system) - .
¾ (quality policy) - , .
¾ (quality objective) - , .
¾ (management) - ( ) .
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¾ (quality management) - ( ) .
¾ (quality planning) - , .
¾ (quality control) - , .
¾ (quality assurance) - , , .
¾ (quality improvement) - ,
¾ (continual improvement) - .
¾ (effectiveness) - .
¾ (efficiency) - .
, :
¾ (organizational structure) - , .
¾ (infrastructure) - , , .
¾ (work environment) - , .
¾ (interested party) - , .
, :
¾ - , .
¾ (procedure) - .
, :
¾ (traceability) - , , .
, :
¾ (conformity) - .
¾ (nonconformity) - .
¾ (defect) - , .
¾ (preventive action) - .
¾ (corrective action) - .
¾ (correction) - .
¾ (rework) - , , .
¾ (regrade) - , , .
¾ (repair) - , , .
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¾ (scrap) - , .
¾ (concession) - , .
¾ (deviation permit) - .
, :
¾ (specification) - , .
¾ (quality manual) - , .
¾ (quality plan) - , , , , , .
¾ (record) - , .
, :
¾ (verification) - ( , .
¾ (validation) - ( , , , .
¾ (review) - , , .
1. : , , ..
2. ?
3. (TQM).
