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578-44-32 401-08-09
489-00-01 274-83-68
457-36-99 988-01-00
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3. , . - :
Travel agent: Good afternoon. Can I help you?
You: (. ,
, 7 ).
Travel agent: Let me see Im very sorry, sir. There are no seats left for Moscow
on Tuesday.
You: (, ).
Travel agent: Just a minute, sir Yes. There are some seats left for Wednesday.
You: (, . ,
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Travel agent: Its 198 pounds, sir, including airport taxes Here you are.
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4. , . , .
a)Hold the line, please.
b)Could you leave a message?
c)4684495.
d)Thank you. Goodbye.
e)Certainly.
f) Would you tell her Steve rang and asked her to ring back as soon as possible?
g)Goodbye.
h) All right.
i) Hello, Steve. White speaking. May I have a word with Sheila?
j) Yes, of course.
k) I'm afraid she's gone out.
5. .
| Have you got a phone at home? Can I have your phone number? How many telephone calls do you usually make in a week? How many of them are private calls? How many of them are local calls? How many of them are long distance calls? Do you usually make quick calls or long calls? Have you ever received very unpleasant calls? Could you live without a phone? | ? ? ? ? ? ? ? - ? ? |
6. .
| a) Message b) Feedback c) face-to face d) irritation e) efficient f) confirm | 1)feeling of annoyance when something you do not like continue to happen 2)the message 3)to say that something is now definite 4)a person who does a job well and successfully, without wasting time or energy. 5)being in someone's presence 6)a piece of information that you send or leave to someone when you cannot speak to them directly |
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7. . .
| 1) When someone asks for your boss, and he is out? 2)When your friend is not in and you want him to call you back? 3)When you call the wrong number? 4)When you call and want to speak Mrs. Wanda Jones? 5)When someone calls and asks for you? 6)When someone calls and asks for your colleague who is in the next room? | 1) - , ? 2) , ? 3) ? 4) ? 5) - ? 6) - , ? |
8. . .
a) .
Requirements:
| 1) Room available on 5th, 6th and 7th May 2) Telephone 3) Near Lancaster Road 4) Meeting room 5) Restaurant |
L: Lancaster Hotel.
HB: Hello. My name is Hilary Beacham from Compact Systems. I'd like some
information, please.
L: Sorry. You'll have to speak up: it's a very bad line.
HB: OK. Can you tell me if you have any single rooms available on the 5th, 6th and
7 th May?
L: Sorry. I didn't quite catch those dates.
HB: The 5th, 6th and 7th May.
L: Yes, we still have rooms for those dates.
HB: And does every room have a telephone?
L: Oh yes.
H : And the location is very important. Are you near Lancaster Road?
L: Well, we're actually about two miles from Lancaster Road.
HB: And the next question is: do you have any meeting rooms?
L: Can you repeat that please?
HB: Meeting rooms. Do you have any?
L: We do. I'll just check that we have one available for those dates... Yes, we do. HB: Good.
L: Is there anything else?
HB: Oh yes. Is there a restaurant in the hotel?
L: Did you say " restaurant "?
HB: That's right.
L: No, I'm afraid not; just a snack bar. But there are a number of excellent ones
just round the corner.
HB: OK. Thanks very much. Goodbye.
L: Goodbye.
b) , , :
1. Conditioner
2. A lovely view of the park
3. Satellite television
4. PC with high-speed Internet access
