H ere are some general statements intended to help Masters and officers sailing with
Filipino seamen:
1. Do understand the Filipinos body language:
-- The Filipino frequently nods in the middle of a conversation, which simply means, I understand what you are saying. but it does not mean yes.
-- The eyebrows are raised in recognition, and to answer yes.
-- Establishing eye contact is a recognition signal. A smile to go with it
becomes a friendly hello without words.
-- The lips are used to point
-- Sst-Sst is used to get attention.
-- Clucking (like giggling) is used to show sympathy.
-- The common signal for OK where the thumb and index finger form a
circle means for Filipinos money. The new sign for OK is the thumb-up
sign.
-- Using ones forefinger or index finger upward to call a Filipino is
considered degrading and only used for animals. A downward gesture of
the hand should be used without making the arch toot wide since this
will appear too dominating.
-- Staring is rude and aggressive. The better part of valor when confronted
by a glaring tough looking character is to look briefly and then cast
ones gaze away.
-- Arms akimbo is considered arrogant, challenging, angry. It is not a
posture that will win and influence Filipinos, unless you are a policeman
about to issue a traffic ticket.
-- It is insulting to beckon someone by crooking your finger.
-- Filipinos will point out a direction by shifting their eyes towards the
direction indicated.
-- a light touch on the elbow is permissible when calling someones
attention.
-- two males holding hands or with arms over each others shoulders are t he accepted norm, free of any overtones of homosexuality.
-- Physical contact with opposite sex in public in not on. Ladies greet each other with a kiss on the cheek, but male and female keep respectfully apart. Some women may shake hands with a man, but they have to initiate such gesture.
-- A limp handshake is socially acceptable.
-- A woman and a man will refrain from being demonstrative in public.
-- The average Filipino requires less privacy than the average Westerner. He tends to require less personal space as well. Filipinos stand close to one another when walking and talking and do not find body contact crowds offensive.
-- Filipinos usually dont queue or line up.
2. Do understand the Filipinos physical and verbal mannerisms:
-- Officers, elders and superiors are addressed by sir or maam, or by their title or profession.
-- When asking a question, an apology is offered first (Im sorry to bother you, but)
-- When inviting a Filipino, do invite him at lest three times. Filipinos are taught that it is proper to refuse the first time or two. To them, insistence is a clear sign that the offer or invitation is a sincere one.
-- Flowers are associated with death. Give food to a sick Filipino, but not flowers.
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-- Pasalubong is a gift given as a souvenir after a trip. A superior bringing pasalubong when returning from a trip shows to his people that he thought of them during his absence.
-- Consistency is a prime requisite for a smooth relationship for Filipinos.
-- The use of a third party or intermediary is a very acceptable norm for asking and for telling. This helps avoid a direct confrontation situation, which may lead to embarrassment.
3. Do understand what annoy Filipinos:
-- Someone who strongly disagrees with his opinion in a discussion. You can disagree with him but not strongly.
-- A person who looks down on him.
-- Ignorance that foreigners show about his native land.
-- Minute attention to small details.
-- A person who treats him like a servant.
-- Criticism from someone who is not his superior.
-- Someone with less experience telling him how to do his job.
-- Inconsideration for his feelings.
-- Race prejudice.
-- Body odor.
-- A foreigner who says that is the way we do it back home.
-- being told to hurry up.
-- A blunt and overly frank person
-- Rich people who refuse to talk to people of lower social status.
-- Foreigners who write about his native land without knowing too much about it.
-- People who preach democracy but do not practice it.
-- People who demand a yes or no answer.
-- People who take credit for what is accomplished in joint efforts.
4. Do understand the Filipino concept of property.
-- the Filipino concept of property is threefold:1) What is mine is mine. The
Filipinos have inherited form the Western world the concept of private ownership such as having land titles and documents for things they own. 2) What is yours is mine. The kapitbahay or neighborliness value requires a Filipino to share some of his properties with his neighbor; vice-versa, this value gives him right to some properties of his neighbors. In the name of neighborliness, a neighbor can borrow anothers car or go and watch TV in anothers house. 3) What is public property is mine. The Filipino value of sakop makes public and private properties assume a communal dimension. In the Philippines public property belongs to no one. Rather the user of public property appears to regards it as his own personal property.
-- The Filipino uses public space while driving as he would while walking
-- talking on rights to it as he moves. He considers that particular spot on
which he stands or which he moves, his personal property and, therefore,
utilizes it as long as necessary in any way he wants.
-- The Filipino when elected or appointed to office, tend to use his office, vehicle, telephone, for his private and personal use.
-- The sharing of goods in the sakop dimension might actually be borrowing. The Filipinos, for example, who have a strong sense of sakop property, consider things borrowed what Westerners consider stealing.
5. Do call a Filipino by his name. A Filipino subordinate called by his officer by his name feels very elated because he is proud to know that his superior knows him personally.
6. Always offer a Filipino coffee, tea or something when he visits you. This is a
sign that he is welcome to your office.
7. It would always be proper to say Quiet please or kindly tone down rather
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than saying Shut up.
8. Do give a Filipino a way out of a situation so he can save his face and not get
embarrassed. Such embarrassment causes hiya which is painful for a
Filipino to accept.
9. Dont lend money except in very exceptional cases. Repayment may be a
problem. To avoid misunderstanding as to whether it is really borrowing or
not, make a clear distinction between the three concepts of property of the
Filipino. In some cases borrowing money may must be a symbolic way of
asking for money.
10. Dont expect punctuality or promptness in terms of time if you have not
clarified whether it is linear or cyclical time that applies to the situation.
BIBLIOGRAPHY
Andres, Tomas D. Understanding the Filipino. Quezon City: New Day,
Publisher, 1987.
__________________. Understanding Filipino Values AManagement
Approach. Quezon City: New Day Publishers, 1990
______________________. Management By Filipino Values. Quezon
City: New Day Publishers, 1989.
___________________. Positive Filipino Values. Quezon City: New
Day Publishers, 1989.
__________________. Negotiating By Filipino Values. Manila: Divine
Word Publications, 1988.
_____________________. Understanding Filipino Values on Sex,
Love an Sex. Manila: Our Lay of Manaoag Publishers, 1987.
The American Chamber of Commerce of the Philippines. Living in the
Philippines. Manila, 1980
_____________________. Filipino Heritage. Vol.3.Manila: Felta Book
Sales, Inc., Vera-Reyes, Inc.
_______________________. Entertainment Guide; Filipino Customs.
Sing B Front.
United States Navy. Guidelines for United States navy overseas
Diplomacy. Washington, D..C.: Government Printing Office, 1973.
De Leon, Felipe, Jr. Reading Notes: Special Human Relations and the Psychology of the
Tourist Handling Tourist Behavioral Patterns by Nationality. Quezon City: Department of Humanities College of Arts and Letters University of the Philippines, March 15,1989.
Araneta, Francisco, S.J. Values and Institutions for Socio Economic
Reforms. Manila: Araneta University, 1975
Batacan, Delfin Fl. Looking at Ourselves. Manila: Ilaw Publishing, 1959
Elden, Rodney M. Ship Management. Cambridge Maryland: Cornell
Maritime Press, Inc., 1979
Hernandez, Dominador R. Fostering A Team Spirit on Board, Home
Harbor, Vol.4, No.3, 1983, p.16.
Lumbera, Cynthia Nograles and Teresit G. Maceda. Rediscovery: Essays in the
Philippine Life and Culture. Ateneo de Manila University, Department of English.
Lynch, Frank and Alfonso de Guzman. Four Readings on Philippines Values
IPC No.2.
VALUES AND TECHNOLOGIES MANAGEMENT CENTRE is headed by DR. TOMAS QUINTIN DONATO ANDRES, an international management consultant and Human Resource Development expert with over twenty (20) years of multinational research and Human Resource Management, Training and Development experience. Dr. Andres has directed, managed and implemented HRD programs, research projects and management systems in business, educational, ecclesiastical, governmental, civic and social organizations in the Philippines, US, Europe and Southeast Asian Countries and has participated in organizational development projects, surveys, projects conducted in 15 other countries.
Clients includes banks, construction companies, hotel chains, manufacturers, telecommunication network, pharmaceutical companies, shipping companies, real estate developers, educational institutions, churches and religious organizations, security services, printing services, travel agencies, governmental, socio-civic institutions.
Few individuals have had as much impact on the day-to-day management of organizations and companies as has Dr. Andres, the pioneer of MANAGEMENT BY FILIPINO VALUES SYSTEM and MANAGEMETN BY HUMOR PROGRAM. VALUETECH MANAGEMENT CENTRE was conceived because of the demand for Management By Filipino Values Training Programs. Today, even after the tremendous successes of UNDERSTANDING FILIPINO VALUES: A MANAGEMENT APPROACH and MANAGEMENT BY FILIPINO VALUES, Management By Filipino Values Training is still a major factor in its success.
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Value-based services from VALUE TECH CENTRE include seminars of one to five days; learning materials including instruments for self-assessment; training for trainers programs; and ongoing consultation, including team building, the establishment of productivity programs, Values Circles, coaching and review, and long-term organizational effectiveness and improvement projects. These services have been used b many of the 1000 top corporations as well by educational, religious, government and fast-growing entrepreneurial companies.
VTMC conducts the following programs: Management By Filipino Values Program, Basic Supervisory Development Program (English and Pilipino), Team Building and Group Effectiveness, Conflict Management Making, Quality Control and Assurance, Salesmanship, Training the Management, Customer Relations, Human Relations, Record Management, Written Report and Letter Writing, Effective Communication, Time Management and Effective Parenting. If you wish further information about these programs you may contact:
VALUES AND TECHNOLOGIES MANAGEMENT CENTRE
3788-B Reposo St., Sta. Mesa, Manila
Telephone Numbers 61-02-14 *61-02-19
THE AUTHOR
DR. TOMAS QUINTING DONATO ANDREAS is an intercultural consultant who conducts cross cultural orientation on Philippine Culture for expatriates of multinational and international organization. Having worked as counselor and consultant in several prestigious institutions in Europe, United State, Asia and Philippines, he has advised and given cross cultural education to thousands of seamen and migrant workers Filipinos Americans, Indians, Spaniards Puerto Ricans, Mexicans, Cubans Japanese, Nigerians, Iranians, Nepalese, British, Danish, etc. in their moments of culture shocks in foreign lands.
Dr. Andres holds a doctorate degree in educational management from the Far Eastern University, a diplomate in labor and industrial management from the Labor Management College of New York in Buffalo, a masters in philosophy from the University of Santo Tomas, and five baccalaureate degrees in Education, Liberal Arts, Oriental Philosophies, Behavioral Science and Industrial Technology from India, Spain and Philippines.
He is presently pioneering on a Philippine base management and training system called MANAGEMENT BY FILIPINO VALUES and an international based management and training system called MANAGEMENT BY HUMOR in his VALUES AND TECHNOLOGIES MANAGEMENT CENTER of which he is president and general manager. He is a professor of the Ateneo de Manila University and is consultant to multinational as well as local companies and organizations.
ORIGINATOR OF MANAGEMENT
BY FILIPINO VALUES SYSTEM AND
MANAGEMENT BY HUMOR SYSTEM
3078 B. REPOSO ST. EXT.
STA. MESA, MANILA
TELEPHONE NO
