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. 2. MOF |
, - - ITIL. MOF Process Model , (Service Management Functions, SMF). , , , . ( ), . MOF . MOF 20 SMF-, (. 2, 1).
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1. SMF- |
SMF- ITIL. . ITIL . MOF , , (operations guide), Microsoft.
, , , .
- (Change Management). , , , .
- (Configuration Management). .
- (Release Management). , .
, . . . ( , MOF Windows 2000 Operations Guide.)
- (System Administration). . .
- (Security Administration). , -, .
- (Network Administration). .
- (Service Monitoring and Control). -. : , , , , .
- (Directory Services Administration). . , , .
- (Storage Management). / , (, , ), .
- (Job Scheduling). .
- (Print and Output Management). , .
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, . ( ), ( ) .
- ServiceDesk. , .
- (Incident Management). , .
- (Problem Management). .
, , -, .
- (Service Level Management). - (Service Level Agreement, SLA) .
- (Capacity Management). (" ") - .
- (Availability Management). .
- (Financial Management). , - , , .
- (Workforce Management). , -.
- (Service Continuity Management). - . .
.
MOF Team Model , -. MOF Team Model MSF Team Model; , , , . MOF , ITIL. MOF :
- ;
- ;
- ;
- ;
- , , Microsoft;
- Microsoft Enterprise Services.
, . , , , , -.
, , , -. , - , .
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. 3. MOF |
MOF , (. 3). , , ( 2).
2. |
, . . , . (Communication) MOF, , . , , / -.
. 4. MOF |
MOF . 4. , .
, . MOF Risk Model . , - . Microsoft MOF Risk Model , , SMF-, , , , .
MOF, MOF MSF. : MSF Risk Model , , MOF Risk Model , .
. 5. MOF |
. 5 . , . , .
- 1: (Identify). , , .
- 2: (Analyze). .
- 3: (Plan). , , . .
- 4: (Track). .
- 5: (Control). . , , . , .
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