| 1. | Id like to speak to Mr. Suhov, please. | A. He is not here. |
| B. Im afraid hes not here at here at the moment. | ||
| C. Well, you cant. He is absent. | ||
| 2. | Can I speak to Mr. Suhov, please? | A. Hold on please. |
| B. Dont go away. | ||
| C. All right. | ||
| 3. | Could I speak to Mr. Suhov, please? | A. Whos calling? |
| B. Who are you? | ||
| C. Whats your name? | ||
| 4. | Whos speaking? | A. I am James Hudson. |
| B. This is James Hudson. | ||
| C. James Hudson speaking. | ||
| 5. | Can I ring you back later? | A. Yes, ring me. |
| B. Yes, please do. | ||
| C. Of course, yes. | ||
| 6. | When can I reach you? | A. One hour. |
| B. When you want. | ||
| C. Ill be in till 7.00 p.m. |
FOCUS 9. Complete the following conversations with phrases from the list below. Use each phrase only once
| A. | Hello, is that 417 5384? |
| 1. | |
| Can I speak to Mr. Watson, please? | |
| 2. | |
| I see. Well, what time will he be there? | |
| 3. | |
| Right, Ill ring again then. Thanks a lot. | |
| 4. | |
| Goodbye | |
| B. | Bill Doomster. |
| 5. | |
| Oh, Im fine, thanks. You know, you gave my address to a friend of yours? | |
| 6. | |
| Thats right. Jim Broomstick, that was his name. You know I cant find his phone number. | |
| 7. | |
| Ah, thanks very much. I can call him back now. Thats a real help. | |
| 8. | |
| Yes, it would be nice to see you again. Goodbye for now. | |
| C. | |
| 9. | |
| Id like to speak to someone about an order. | |
| 10. | |
| 11. | |
| Im phoning about our order for eight engines. | |
| 12. | |
| Yes, its 213/DA/2020. Wed like earlier delivery if possible. | |
| 13. | |
| OK. Could you ring me back today? | |
| 14. | |
| Thatll be fine. Thanks very much. |
| a. | Ill put you through to Sales Department. |
| b. | From about two this afternoon. |
| c. | Ill look it up for you Its 8-903-210-14-18 |
| d. | Yes, 6.00 p.m. if thats convenient. |
| e. | Yes, it is. Can I help you? |
| f. | Not at all. We must meet and have a drink some time. |
| g. | Im afraid hes out of the office at the moment. |
| h. | Corner Garage. Can I help you? |
| i. | Right. Well, Ill have to check with the workshop. |
| j. | Can you give me the order number? |
| k. | The one who does computer software? |
| l. | Sales Department. Can I help you? |
| m. | Oh, hello, Bill. How are you keeping? |
| n. | Youre welcome. Goodbye. |
FOCUS 10. You overhear a colleague say the following things on the phone. What questions do you think he is asked?
| 1. | |
| Yes. Id like to speak to Olaf Jahnsen, please. | |
| 2. | |
| Yes, its Anatoly Gorbalsky. | |
| 3. | |
| Gorbalsky. G-O-R-B-A-L-S-K-Y. | |
| 4. | |
| Yes. Can you just tell him Anatoly called? | |
| 5. | |
| Im not sure. It is 234-33-44. |
|
|
|
FOCUS 11. Rephrase the telephone dialogue using more appropriate language
| A | Yes? | |
| B | New Generation? | |
| A | Yes. What do you want? | |
| B | I want to speak to Judy Marshal. | |
| A | Wait. Maybe she is here. | |
| B | Be quick. | |
| A | Shes in a meeting. | |
| B | When can I speak to her then? | |
| A | Who knows? Phone back later. | |
| B | I dont want to. I want to leave a message. | |
| A | What is it? | |
| B | Tell her to phone me. | |
| A | Who are you? | |
| B | Andrew Brownshveizer. | |
| A | What? | |
| B | I said Andrew Brownshveizer. | |
| A | Spell your name. | |
| B | A-N-D-R-E-W B-R-O-W-N-S-H-V-E-I-Z-E-R | |
| A | OK. Andrew. Ill tell her if I see her. | |
| B | Youd better. | |
| A | See you. |
FOCUS 12. Role play
1. A caller speaks to the switchboard operator at Green House International. The caller wants to speak to Mr. Jerkins who is on holiday. The operator takes the callers name and the message.
2. Use your own names. The caller phones Exportfruit Co. and wants to have his/her order one week earlier than agreed. The Exportfruit Co. representative thinks that will be possible. He/she gets the reference number and says he/she will ring back.
3. The caller is interested in importing caviar from Russia. He/she contacts the Chamber of Commerce of Russia in London to find the name and address of the best person to contact.
4. The caller wants to speak to Chang Kung Lee in Hong Kong. But he has the wrong number.
FOCUS 13. Dialogues for two-way translation
DIALOGUE 1
| . . - . | |
| Sorry, theres no Mr. Hewitt at this number. | |
| Packard Enterprises, Butler 34992. | |
| Thats our number all right, but this is Packard Electric. You must have the wrong Packard from the phone book. | |
| , . . | |
| Thats all right. Bye. | |
| . |
DIALOGUE 2
| - | Is that Russian Electronics? |
| - | , - ? |
| - | I would like to speak to Mr. Alov, please. |
| - | , ? |
| - | Mr. Alov. |
| - | , . ? |
| - | Alov: A for Alfred, L for London, O for Oscar, and V for Victor - Alov. |
| - | , - . , , ? |
| - | This is Mr. Soames from Brown & Co. When will Mr. Alov be back? |
| - | 15 . ? |
| - | No thanks. Ill ring up again at half past three. Good-bye. |
| - | . |
