A | Alfred | H | Harry | O | Oliver | V | Victor |
B | Benjamin | I | Isaac | P | Peter | W | William |
C | Charles | J | Jack | Q | Queen | X | X-ray |
D | David | K | King | R | Robert | Y | Yellow |
E | Edward | L | London | S | Samuel | Z | Zebra |
F | Frederick | M | Mary | T | Tommy | ||
G | George | N | Nellie | U | Uncle |
THE INTERNATIONAL SPELLING ANALOGY
A | Amsterdam | H | Havana | O | Oslo | V | Valencia |
B | Baltimore | I | Italy | P | Paris | W | Washington |
C | Casablanca | J | Jerusalem | Q | Quebec | X | Xantippe |
D | Denmark | K | Kilogram | R | Roma | Y | Yokohama |
E | Edison | L | Liverpool | S | Santiago | Z | Zürich |
F | Florida | M | Madagascar | T | Tripoli | ||
G | Gallipoli | N | New York | U | Upsala |
FOCUS 2. Comprehension questions
? What should you say on the phone to ask to speak to someone?
? How do you identify yourself?
? What would you say if you have dialled the wrong number?
? Have you ever dealt with voice mail? What are its advantages and disadvantages?
FOCUS 3. Study the vocabulary
VOCABULARY
public telephone syn payphone | - - |
phone card | - |
mobile phone | syn mobile | Br.E. syn cellphone | syn cellular phone | AmE. syn cellular | | - |
extension | - |
cordless phone syn cordless | - |
telephone directory | - |
dial telephone press-button telephone | - - |
to pick up the phone | - |
handset syn receiver | - |
message pad | - . |
to charge | - |
dialling tone syn dial tone | - |
engaged tone (Br.E.) syn busy tone (Am.E.) | - |
to dial | - |
switchboard | - |
to hang up | - |
to get the wrong number | - |
operator | - |
to put through | - |
to transfer | - |
to call someone syn to phone someone syn to telephone someone syn to ring someone syn to give someone a call | - - |
to call smb back syn to return smbs call | - - |
accounts department | - |
to erase | - |
to spell | - |
capital letter | - |
small letter | - |
dash syn hyphen | - |
FOCUS 4. Listen to the telephone conversation. Fill in the table as you listen
Tape 1 Getting information
Person called | Caller | Request | Who will make the next call? |
COMPREHENSION QUESTIONS:
? | Who is the caller? |
? | Who is taking the call? |
? | How are these two people related to each other? Are they friends or business partners? |
? | Have they been doing business long? |
? | What information is needed to Tom Parker? |
? | What sort of work does Maria Edwardes do? |
? | Has Tom Parker received the information he required? |
? | How is Ron Benson going to find out Maria Edwardes address? |
? | Whats the outcome of the conversations? |
FOCUS 5. Now listen to Frank Sharp ringing back as he said he would. Take notes on the call on the message pad below
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Tape 2 Frank Sharp rings back.
COMPREHENSION QUESTIONS:
? | Who is the caller? |
? | Who is taking the call? |
? | Has Tom Parker got the information he required? |
? | What kind of information is it? |
FOCUS 6. Listen to four dialogues on the cassette and take down the message details
Tape 3 Taking messages.
Message 1
(TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 2
(TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 3
(TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 4
(TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.
Tape 4 Looking for office accommodation.
You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.
Bob Godfreys company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.
WELCOME LTD | |||||||
Memo | |||||||
Date: | |||||||
To: | |||||||
called | |||||||
Callers number is | |||||||
Message: | |||||||
Taken by: | |||||||
COMPREHENSION QUESTIONS:
? | Who is calling? |
? | Who is taking the call at first? |
? | Who does Steve Newman get through to after holding the line? |
? | What is Steve Newmans problem? |
? | What are his particular requirements about renting office space? |
? | What reply does he get from the administrative assistant? |
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