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VII. . .
Consumer Rights
In their role as consumers, ordinary EU citizens are key players in the Unions new frontier-free single market. The Union has in fact incorporated as the basis of its consumer policy the protection of the five fundamental rights which lie at the heart of national policies. These are:
1. The protection of consumers health and safety. Only products which will not endanger health or safety may be put on the market. This means setting safety requirements, providing full information about potential risks, protecting consumers against physical injury.
2. The protection of consumers economic interests. There is, for example, a general ban on misleading advertising and unfair terms in contracts with consumers.
3. Consumer rights to information and education. Consumers need to be put in a position where they can make an informed choice among goods and services offered. This includes objective information on the features and price of the items available. Consumers also require proper information about their efficient and safe use.
4. The right to redress. Consumers have the right to receive advice and help when seeking redress for faulty products or for injury or damage resulting from the use of goods and services. There need to be simple, affordable and rapid procedures for settling complaints and claims.
5. Consumer representation and participation. Representatives of consumers need to be present in decision-taking procedures on issues of concern to them at local, national or EU level. At Union level, this covers not only specific consumer issues but also other relevant policy areas like food laws, transport, competition policy, financial services, environment and the like.
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I. , .
1. I (to send) a deposit next week.
2. We already (to study) carefully your materials and decided to accept your proposal.
3. Last year I (to take) courses in marketing.
4. They regularly (to apply) for positions in our company.
5. He (to fill in) the application form now.
II. , . .
1. You may leave a message after the tone or reach me on my mobile.
2. Im afraid that Ill have to cancel our appointment.
3. They are to take out insurance.
4. He must be discussing the terms of delivery with our partners.
5. She is to reserve a double room for us.
III. , Participle I Participle II . .
1. Ive just looked through the attached brochure.
2. She received a written confirmation of the arrangements.
3. As requested he has set up a meeting.
4. The tickets are 198 including airport taxes. Here you are.
5. When the working day was over she went straight home.
IV. .
1. You should be time to catch this train. (at, in, of)
2. Thank you for the fax sent you on November 13. (by, in, of)
3. What are the usual intervals the bus arrivals? (in, between, at)
4. Is there a buffet- car the train? (over, after, on)
5. She prefers travelling train. (by, on, at)
V. .
1. You will work with our Export Department.
2. Have you seen our advertising materials?
3. We are looking for new machinery for our factory in Rostov- on-Don.
4. How long is the guarantee period for your equipment?
5. Weve worked hard and weve achieved some success.
