|
Cancellation of a hotel reservation
| Changes and cancellations Clearly describe the reason of changing the plans or even there cancellation and explain why it is necessary. If this is a change, make clear how the new request (an order, plans, etc.) differs from the previous one. |
Changes and cancellations
The reason for the new change is
Several factors created the need for
Because of the recent circumstances
Several factors prompted us to make this change.
Recent events have forced us to
We appreciate your support and cooperation.
We apologize for any inconvenience.
Part 4
Complaint Letters
Guest: I'd like to speak to the manager, please!
Manager: I'm the manager, sir. How can I be of assistance?
Guest: There are no towels in my room!
|
Manager: I'm so sorry, sir. I 'll send some up straight away.
Guest: Thank you.
| Some complaints may be unreasonable or unjustified, or they may not be your fault. But its usually best to apologies and offer to take action. In a service industry The customer is always right (even if he or she is wrong). An apology costs nothing and can help the client to feel better. Remember that complains can help you to improve your service in future |
