, . BSC - ( , , , -, ), . (, ).
() () ,
/ . .
, , .
(, ), , / ,
, , () - ( )
, (MBNQA)
( ),
, , (, pk, pk) 1)
, .
, : , , ,
, ,
|
|
, ,
, , ;
( ) , ,
() , , , , , . . , :
, .
(CRM) ,
, /
/ . -, .
: , ; - , , ; , . .
;
(DOE), , , . (. / 10017)
(EVA) , . . EVA = ( ) - ( ) × ( )
|
|
(EDI) ( ).
EDI - , , ( )
/
(ERP) , ,
(FMEA) ,
( ),
- ,
,
, , ..
, (, ),
, , ,
, , . , .
(LCC) (. 60300-3-3)
- () , -. . , , , (SMART)2). . / , , . ()
, , , ( )
(MRP) ,
|
|
, ,
, .
(OJT) , , ,
() , . . ,
(OD) , ,
, , . , ,
() , ,
() ( ), ,
- - - (PDCA) . 4 5
, , , .
, ,
() ,
, . , / / ,
(QFD) ,
(. 10002)
, . ,
(ROI) , : [( - )/] × 100 %
, , , . ,
|
|
, , . , ,
,
(SPC) / :- ;- ;- (. / 10017 11462-1)
, , . SWOT- (, , , ). - ,
, , , (SWOT-) , ( )
, , ,
, ( )
, ( )
, ,
, , , ,
() , ,
,
,
, , ,
1) , pk - . pk - .
2) SMART - Specific, Measurable, Appropriate, Realistic and Timely.
C
()
C.1
9000:2000 | 9000-2008. . |
9004:2000 | 9004-2001. . |
10002:2004 | 10002-2007. . . |
/ 10017:2003 | / 10017-2005. . - 9001 |
11462-1:2001 | 11462-1-2007. . . 1. |
19011:2002 | 19011-2003. / - |
60300-3-3:2005 | <*> |
<*> . . |
|
|
10007:2003 .
(ISO 10007:2003) (Quality management systems - Guidelines for
configuration management)
10015:1999 .
(ISO 10015:1999) (Quality management - Guidelines for training)
14001:2004 .
(ISO/IEC 14001:2004) (Environmental management systems - Requirements with
guidance for use)
/ 15288:2002 .
(ISO/IEC 15288:2002) (Systems engineering. System life cycle processes)
/ 17799:2005 .
.
(ISO/IEC 17799:2005) (Information technology - Security techniques - Code
of practice for information security management)
EN 12973:2000 (Value management)
/ . .
73:2002
(ISO/IEC Guide (Risk management. Vocabulary. Guidelines for use in
73:2002) standards)
ISO/TC 176/SC 2 544 Guidance on the Concept and Use of the Process
Approach for Management Systems
ISO/TC 176/SC 2 Quality management principles brochure