3 - :
- (, , ),
- - Business English ( , , ),
- (, ).
, - , , , . . , , .
:
1. , : Thank you for your letter of (December 20th), With reference to your letter ( ), I beg to inform you (), Im writing to inform you that, With a view to (c ), Im pleased to enclose (), Look forward to hearing from you ( ). . III.
2. . :
- heading ( , ),
date,
recipients name and address,
- greeting (Dear Sir/Madam, Dear Mr. Smith),
introduction (In answer to your letter of),
- body ( ),
- - closing paragraph (If you have any questions please contact us; I look forward to your prompt favorable reply - ),
(Yours sincerely, Best regards),
3. . ( A.G.M. annual general meeting , .E.O. Chief Executive Officer . , P.A. Personal Assistant ) - (cash in hand , cash on delivery , prompt cash ).
4. , . , : persona grata , ; pro tempore - ; the quorum ; status quo .
5. : (: I have to complain about a cold shower I had in their office, : I have to complain that they were not very amiable to me), (: Unfortunately, our partners were as hostile as a war, : Unfortunately, our partners were rather hostile).
, , , , , , , , , .
|
|
|
1
, - .
1.
Thank you for your enquiry of 1st December. We hope you will find the enclosed information useful. Thank you once again for the interest shown in our products.
2.
This is John Smith. He is an electrician by trade. He works on building sites. He is also an instructor at a vocational school. And he is a real ball of fire.
3.
We offer a wide range of construction aggregates, concrete, HVAC systems, electrical products and flooring. Should you have any queries regarding our products, please do not hesitate to contact us.
4.
- Wilson Construction Supplies. Customer services, Ernest Brown speaking.
- Hello, this is Jenny Jones from Apex Building. Id like to change an order, please.
- Certainly, just a moment, please. Could you tell me your customer number?
5.
You told me that Id get them in 48 hours, but actually it took nearly three weeks. And I just cannot understand how you can say these roofing systems are safe!
6.
Dear Ms Drescher,
This is to confirm your order number 349.
| Item number | Item | Quantity |
| FR476 | Plywood | 5 pieces |
| DG292 | Insulating equipment | 1 set |
| HU581 | Chipboard | 7 pieces |
Delivery will be made by 5th April as requested.
Yours sincerely,
Sarah Crown
2
- .
14 Priory Terrace
Bristol, BS12 0RJ
14 January 2014
Mr. David Martin
Concrete Ltd.
PO Box 354897
Dear Mr. Martin,
We took delivery of our order no. 498D and we are dissatisfied with the product for a number of reasons.
Firstly, some of the tiles were damaged, and on unpacking them we found a number of breakages. We would suggest this is due either to inadequate packing or to an accident in transit.
Secondly, we have discovered that the bricks which you describe as unique can be purchased in any local construction market for half the price that you charge.
So, we demand a complete refund of everything we have paid, including postage and packing.
We must ask you to attend the matter with utmost urgency.
Yours sincerely,
Mortimer White
3
:
) - ;
) - .
as soon as possible, for the attention of, I want, pro tempore, Im sorry to say, may I suggest, Co., very quickly, yours faithfully, I would like to know, thanks a lot for your fax, it is my suggestion, Monday at 3 is fine, this is to confirm the appointment, a/c, we enclose, I regret to inform you that, we add, .E.O., as regards, as you know, we would be happy, please accept our apologies, Look forward to hearing from you, we would be grateful, it will be good, cash on delivery, I beg to inform you, best regards.
|
|
|
